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$51k–$81k/yr
Full-time
high school, associate degree
Healthcare benefits, Paid time off, Parental leave, 401(k) plan, Company match, Short-term disability coverage
Posted 10d ago
~40 hrs/week
Responsibilities
The Technical Solutions Specialist builds complete technology solutions by identifying opportunities and supporting the sale of products and services. They manage partner requests through various channels while maintaining productivity metrics and expanding opportunities with additional service options.
Requirements
Candidates should have a high school diploma or equivalent, with a two-year degree preferred, and at least two to three years of relevant experience. Proficiency in Microsoft Office and strong communication skills are required to effectively engage with internal and external stakeholders.
Full job description
Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
Help partners build complete technology solutions and move opportunities forward.
Who we are
Ingram Micro helps businesses access the technology, expertise, and solutions they need to grow. Together with HPE, we’re helping partners navigate cloud, networking, AI, and infrastructure transformation.
Technology is moving quickly, and our teams are helping partners stay ahead.
How our team works
The Technical Solutions Specialist team works directly with reseller and internal partners to build complete solutions, identify opportunities, and support the sale of appropriate products and services.
Sometimes that means responding quickly to partner requests by email, phone, online chat, or Microsoft calendar bookings. Other times it means uncovering the end-user need, clarifying budget and close date, and expanding the opportunity with the right services, support, warranty, maintenance, or adjacent technology options.
It’s a collaborative, sales-focused role where consistency, responsiveness, technical product knowledge, and strong partner engagement all matter.
This is a hybrid role - 3 days/week onsite - and can be based at one of the following locations:
Buffalo, NY
Scottsdale, AZ
Greer, SC
Our values in action
The ideal candidate is curious, collaborative, and always learning. In this role, you’ll work with people across countries and technologies, share ideas openly, and help partners feel more confident navigating complex solutions.
What you’ll do
Build complete technology solutions and identify opportunities to help partners complete the sale with appropriate products and services
Respond to reseller and internal partner requests expediently and efficiently through email, phone, online chat, and Microsoft calendar bookings
Identify key opportunity details, including budget, end-user information, business need, and close date
Expand opportunities by recommending services, support, warranty, maintenance, and adjacent technology options
Support cross-sell conversations by identifying additional products or services that strengthen the overall solution
Maintain productivity, engagement, and service-level metrics while delivering a consistent partner experience
What you bring to the role
Formal education or hands-on experience with technology products preferred
Effective communication skills with multiple levels of customers, reseller partners, and internal stakeholders
Proficiency with Microsoft Office products and associated software
Ability to follow direction while also taking initiative when needed
Team-oriented mindset with the ability to receive constructive feedback as an opportunity to improve
High school diploma or equivalent required; two-year degree preferred
Three years of general experience or two years of functional experience preferred
Ability to apply acquired job skills, company policies, and procedures to complete assigned tasks
Your growth with us
You’ll work with advanced technologies, global teams, and strategic partners while building technical expertise and visibility across the business. Let’s shape tomorrow.
#LI-Hybrid
The typical base pay range for this role across the U.S. is USD $50,500.00 - $80,800.00 per year.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to a highly diversified base of business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first comprehensive business-to-consumer-like experience, integrating hardware and cloud subscriptions, personalized recommendations, instant pricing, order tracking, and billing automation. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.
Offices: 3351 Michelson Drive, Suite 100, Irvine, CA 92612, US · Heisenbergbogen 3, Dornach, Bayern 85609, DE · 2000 NW 84th Ave, Doral, FL 33172, US · 1759 Wehrle Drive, Williamsville, NY 14221, US · 55 Standish Court, Mississauga, ON L5R 4A1, CA
How much do Customer Service & Support jobs in Arizona pay?
Based on 1295 listings with disclosed salaries, most customer service & support jobs in Arizona pay between $47k–$108k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Arizona right now?
There are currently 17,926 open customer service & support positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Arizona?
Companies currently hiring include Domino's, Kroger, Circle K, Great Clips Inc., Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Arizona?
Yes — 1139 of the 17926 open customer service & support positions offer remote or hybrid work (502 remote, 637 hybrid).
How do I apply for Customer Service & Support jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Arizona