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Full-time, Contract
Posted 10d ago
~40 hrs/week
Responsibilities
Provide first-level technical support for inbound incidents and service requests via phone, email, and chat. Maintain accurate documentation and improve work instructions while adhering to ITIL methodology.
Requirements
Requires strong customer support experience, excellent interpersonal skills, and the ability to work onsite in Phoenix. Candidates must be authorized to work in the U.S. without sponsorship and pass a background check and drug screening.
Full job description
Level1 Service DeskAnalyst | Phoenix,AZ | $18.75/hrW2 | 1-Year Contract
Type: 1-Year Contract | Full-Time,Monday-Friday 9:00 AM - 5:00PM | W2 Only
Start: Late August2026 (pending interviewand onboarding)
About the Role
SunSoft Online isrecruiting a Level 1 Service DeskAnalyst for a state agency in northPhoenix. You will provide day-to-daytechnical support to internal andexternal clients in a fast-pacedenvironment managed with ITILmethodology, a great seat for someonewith strong customer service instinctsand growing technical skills.
Responsibilities
Providefirst-level support for inboundincidents and service requests frominternal and external end users
Answer inbound phone calls and managethe technical support email inbox
Respond professionally to calls,emails, chats, and voicemails
Owncustomer support needs end to end withtimely, reliable, courteous service
Help develop and improve workinstructions, procedures, standards,and documentation
Keep skills currentto meet established service levels
Share feedback and insights gained fromcustomer interactions
Required
Customer support experience: answeringclient calls, active listening,adapting to different personalities
Stronger operations. Clearer strategy. Better business outcomes.
Industry
Administrative and Support Services
Company size
2-10 employees
Founded
2006
Headquarters
Scottsdale, Arizona
LinkedIn followers
5,906
Since 2006, SunSoft Online has helped organizations solve operational challenges through technology and consulting. NOVA22 focuses on AI automation and intelligent workflows that help leaders simplify processes, reduce manual work, and move their organizations forward.
Offices: 7951 E Thunderbird Rd, Scottsdale, Arizona 85260, US
How much do Customer Service & Support jobs in Arizona pay?
Based on 1295 listings with disclosed salaries, most customer service & support jobs in Arizona pay between $47k–$108k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Arizona right now?
There are currently 17,926 open customer service & support positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Arizona?
Companies currently hiring include Domino's, Kroger, Circle K, Great Clips Inc., Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Arizona?
Yes — 1139 of the 17926 open customer service & support positions offer remote or hybrid work (502 remote, 637 hybrid).
How do I apply for Customer Service & Support jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Arizona