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Full-time
high school, associate degree
Medical Insurance, Dental Insurance, Vision Insurance, Company-paid Life Insurance, Company-paid Accidental Death and Dismemberment, Company-paid Short-term Disability
Posted 44d ago
~40 hrs/week
Responsibilities
Manage clerical processes for the Service Department, including work orders, estimates, and warranty closures. Maintain equipment service logs, inventory accounts, and coordinate IT maintenance for branch equipment.
Requirements
Requires a high school diploma or associate degree in a relevant field. Candidates must be proficient in Microsoft Office and possess strong communication and organizational skills.
Full job description
Description
Ascendum Machinery, a leading Volvo Construction Equipment dealer, is offering an excellent opportunity for a Service Advisor. We are looking for a highly skilled and experienced person to fill this role.
FLSA STATUS: The U.S. Fair Labor Standards Act (FLSA) requires employers to classify their employees as being either exempt or non-exempt for the purpose of being paid overtime wages. The essential duties of this job are such that the employee is classified according to the FLSA as a Non-Exempt employee.
EQUAL OPPORTUNITY: Ascendum makes recruitment, employment, promotional and all other People and Culture decisions without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy (including childbirth and related conditions, including, but not limited to, lactation), disability, hair texture or protective hairstyle, veteran status, uniformed service, genetic information, or any other class or characteristic protected by applicable law. This policy applies to all aspects of employment that include but are not limited to hiring, promotion, training, transfers, job assignments, terminations, recalls, wage and salary administration, and application of all Company policies, procedures, and benefits.
RESPONSIBILITIES:
Complete clerical processes for maintaining Service Department Work in process; email, phone or fax work orders and estimates for purchase orders, complete/close warranty work orders, complete/close internal and customer orders.
Assist in maintaining records of shipping & receiving reports for equipment & attachments.
Maintain records of equipment inspections, including documentation and pictures.
Assist in the development and maintenance of branch files including customer equipment sales, work orders, etc.
Maintain internal and customer equipment PM service logs and monitor CareTrack for scheduling PM services as required.
Assist with machine and attachment inventory account, with monthly monitoring and required periodic inspections.
Assist in coordination for IT maintenance of PC’s, phones, printers, copy machines and postal equipment.
Other duties as may be assigned to meet company goals and objectives.
Requirements
EXPERIENCE/COMPETENCIES/PROFICIENCIES:
Experience and/or Education: High School Diploma and/or associates degree in a relevant field
Computer Skills: The employee can use the equipment and software required to accomplish the responsibilities of this position. Knowledge of Microsoft products such as Word, Excel, and Outlook.
Possess ability to communicate with customers and co-workers in a positive and enthusiastic manner. Maintain an approachable and friendly demeanor.
Strong organizational skills and teamwork abilities,
Customer orientation toward service and building relationships.
Compatible to working branch hours and extended days as needed.
PAY AND BENEFITS:
Competitive wages with career progression
Medical, dental, and vision plans on the day of hire
Company-paid life insurance
Company-paid accidental death and dismemberment
Company-paid short-term and long-term disability
Supplemental life insurance, Accident Insurance, Critical Illness Insurance
Flexible spending account or health savings account
401k retirement savings with a generous match
Paid time off and holidays
Tool allowance, shoe allowance, and company-provided uniforms
Relocation Assistance (depending on location)
For more information about us, please view our website at www.ascendummachinery.com
Related keywords
Volvo Construction EquipmentService AdvisorWork OrdersCareTrackPM Service LogsWarranty WorkInventory ManagementCustomer OrientationConstruction EquipmentClerical Support
Leaders in distributing, selling, renting, and servicing machinery and equipment.
Industry
Machinery Manufacturing
Company size
201-500 employees
Founded
2004
Headquarters
Huntersville, North Carolina
LinkedIn followers
6,019
Ascendum Machinery USA, headquartered in Charlotte, North Carolina, is a regional leader in the sales and service of construction equipment. Formerly known as ASC Construction Equipment, we have been serving customers across the United States for more than 20 years. Today, we proudly represent Volvo Construction Equipment along with Bergmann, Bobcat, Dynapac, Gradall, LeeBoy, Sandvik, Sennebogen, and several other leading global brands.
As part of the Ascendum Group, a multinational company headquartered in Portugal with operations in 14 countries and over 1,600 employees, we bring more than 65 years of international expertise to the U.S. market. Globally, Ascendum is one of the largest distributors of Volvo Construction Equipment and a trusted partner for brands such as Sennebogen, Ponsse, and Metso.
In the United States, we offer a comprehensive portfolio of solutions and services, including:
- Sale and rental of new and used equipment
- Specialized technical assistance and scheduled maintenance
- Genuine spare parts to ensure efficiency and durability
- Fleet management and telematics solutions, such as Volvo CareTrack
- Electric equipment and innovative technologies focused on sustainability and energy efficiency
At Ascendum Machinery USA, our employees are our most important asset. By recruiting and developing highly trained professionals, we deliver the highest levels of service excellence. Our technicians rank among the best in the world, including the 2024 North American Volvo Master Technician of the Year.
Our mission is to provide integrated solutions that maximize productivity and profitability, while combining powerful machinery with exceptional after-sales service to help our customers build the future.
Offices: 16810 Kenton Dr, Huntersville, North Carolina 28078, US
Volvo Construction EquipmentBergmann TrucksLeeBoy PaversDynapacHeavy EquipmentConstruction EquipmentHeavy MachineryDemolitionPavingRecycling
How much do Construction jobs in North Carolina pay?
Based on 1053 listings with disclosed salaries, most construction jobs in North Carolina pay between $55k–$150k per year. Individual offers vary with seniority, company size, and specialization.
How many Construction jobs are open in North Carolina right now?
There are currently 6,094 open construction positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Construction roles in North Carolina?
Companies currently hiring include Lowe's Companies, Inc., North Carolina Department of Environmental Quality, MasTec, D.R. Horton, Greystar, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Construction jobs in North Carolina?
Yes — 579 of the 6094 open construction positions offer remote or hybrid work (124 remote, 455 hybrid).
How do I apply for Construction jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.