Massachusetts, United States · On-site
$41k–$56k/yr
Job Description: JOB SUMMARY The Customer Care Representative is responsible for inbound and outbound call volume, initiating calls to appropriate client base to qualify and schedule appointments. Level II Works profi…
Skills: Customer Service, Outbound Calling, Inbound Call Management, Appointment Scheduling, CRM Proficiency
Connecticut, United States · On-site
$57k–$77k/yr
Job Description: The Field Technician IV serves as a technical resource and mentor to other Field Technicians and is responsible for performing energy efficiency tasks which may include installations, service and insp…
Skills: Energy Auditing, Technical Mentoring, Diagnostic Testing, Customer Education, Inventory Management
Massachusetts, United States · On-site
$45k–$61k/yr
Job Description: The Customer Care Representative III is responsible for initiating calls to client base to qualify and schedule energy audits. This position also acts as a resource for mentoring and training Customer Ca…
Skills: Customer Care, Communication, Problem Solving
Massachusetts, United States · On-site
$50k–$67k/yr
Job Description: JOB SUMMARY This position will be covering South Boston (Quincy, Braintree, Brockton, & Avon). The Quality Assurance Inspector II is responsible for inspecting projects to validate that prior work was…
Skills: Quality Assurance, Energy Auditing, Diagnostic Testing, Weatherization, OSHA Compliance
Connecticut, United States · On-site
$45k–$61k/yr
Job Description: The Field Technician II is responsible for installations, service and inspections and/or conducting energy audits and assessments to establish baseline energy use and recommend energy saving practices an…
Skills: Energy Auditing, Installation, Diagnostic Testing, Customer Education, Inventory Management
Gastonia, North Carolina, United States · On-site
$41k–$56k/yr
Job Description: ESSENTIAL DUTIES & RESPONSIBLITIES Conduct detailed audits and assessments to assess energy consumption for customers as specified in program contracts and technical specifications.Identify potential …
Skills: Energy Auditing, Conservation Measures, Diagnostic Testing, Customer Education, Inventory Management
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The representative manages inbound and outbound calls to qualify applicants and schedule appointments for energy solutions. They are responsible for maintaining accurate customer data and meeting performance metrics regarding talk time and appointment completion.
A high school diploma is required, and 1-2 years of call center or customer service experience is preferred. Candidates must possess strong communication skills and proficiency with Microsoft Office Suite.
JOB SUMMARY
The Customer Care Representative is responsible for inbound and outbound call volume, initiating calls to appropriate client base to qualify and schedule appointments.
Works proficiently on two utilities or programs.
ESSENTIAL DUTIES & RESPONSIBLITIES
Conduct outbound calls and manage inbound calls according to daily dialing goals set by leadership.
Use service knowledge to showcase the solutions that CMC Energy can offer, analyze individual customer needs, and respond to customer inquiries efficiently
Confirm appointments and conduct reminder calls three days and one day before scheduled appointments.
Qualify program applicants, complete questionnaires and mail program applications as needed by location.
Obtain relevant customer information and accurately enter tracking data into client and CMC database systems.
Resolve general customer service issues. Escalate as appropriate.
Meet individual performance metrics consistently, including adherence, number of scheduled appointments, number of completed appointments, QA scores, and appointment cancellation rate.
Focus on achieving individual goals such as total talk time and calls dialed, while also contributing to team and program goals.
Follow scripts accurately and explain product details, program eligibility criteria, and gather necessary customer information.
Attend mandatory weekly or bi-weekly team meetings, quality assurance sessions, and one-on-one coaching sessions with leadership and QA analysts.
Provide administrative support as needed.
Perform other duties as assigned.
REQUIREMENTS & QUALIFICATIONS
1-2 years prior call center or customer service experience preferred.
1 year CMC call center experience preferred
Current employees must be in good standing with 6 months satisfactory performance and no corrective actions in past 6 months.
High school diploma or equivalent required.
Excellent customer service skills required.
Bilingual Spanish speaking a plus.
Strong communication, both verbal and written, and relationship-building skills.
Ability to manage multiple priorities in a fast-paced environment and adapt to change when needed.
Proven ability to meet objectives.
Strong attention to detail while maintaining accurate documentation.
Ability to work a flexible schedule.
Perform the essential functions and physical demands of the position with or without accommodation.
Proficient with Microsoft Office Suite. Ability to master additional CRM and information management tools as needed.
Frequent use of hands and fingers for typing, writing, and handling office equipment.
Ability to view computer screens for extended periods.
Occasional standing, walking, and reaching within the office environment.
Ability to lift and carry objects (up to 15 lbs.), such as files, documents, or office supplies.
Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone.
The employee is not substantially exposed to adverse environmental conditions.
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, certifications, etc.
A full suite of medical, dental, and vision benefits, company-paid and supplemental insurance options, 401k with a company-match, professional development and opportunities for internal advancement is available to all full-time employees.
CMC Energy Services, Inc. provides equal employment opportunities to all qualified individuals without regard to race, color, religion, national origin, age, sex, marital status, sexual orientation or non-disqualifying physical or mental handicap or disability, or any other protected status under applicable law.
A more livable and sustainable planet for all
CMC Energy Services is a woman-owned full-service energy efficiency company with nearly 50 years of experience delivering value-based energy conservation services. CMC strives to make the world more energy efficient, ensuring a cleaner, healthier environment for this and future generations. We do this through our dedication to reducing the use of energy consumption while increasing the awareness of energy efficiency. We enable utilities to better manage large scale energy conservation programs and services to reach energy efficiency mandates/goals and help them to build better relationships with their end users and reduce the energy usage of their customers. CMC develops innovative approaches to combat the scarcity of energy resources, government mandated energy output reductions, and quality of life relating to residential and commercial building science.
Offices: 550 Pinetown Road, Suite 340, Fort Washington, PA 19034, US · 1249 South River Road, Suite 103, Cranbury, NJ 08512, US · 60 Church Street, Suite 3D, Yalesville, CT 06492, US · 112 Turnpike Rd, Suite 302, Westborough, Massachusetts 01581, US
A more livable and sustainable planet for all
CMC Energy Services is a woman-owned full-service energy efficiency company with nearly 50 years of experience delivering value-based energy conservation services. CMC strives to make the world more energy efficient, ensuring a cleaner, healthier environment for this and future generations. We do this through our dedication to reducing the use of energy consumption while increasing the awareness of energy efficiency. We enable utilities to better manage large scale energy conservation programs and services to reach energy efficiency mandates/goals and help them to build better relationships with their end users and reduce the energy usage of their customers. CMC develops innovative approaches to combat the scarcity of energy resources, government mandated energy output reductions, and quality of life relating to residential and commercial building science.
Offices: 550 Pinetown Road, Suite 340, Fort Washington, PA 19034, US · 1249 South River Road, Suite 103, Cranbury, NJ 08512, US · 60 Church Street, Suite 3D, Yalesville, CT 06492, US · 112 Turnpike Rd, Suite 302, Westborough, Massachusetts 01581, US
