WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just th…
Mooresville, North Carolina, United States · On-site
Entry level
Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our Mooresville resort as a Front Desk Associate. Starting Rate: $13.50/hour ($0.50 increase 6 months from hire date, additional…
Skills: Customer service, Communication, Problem solving, Pet handling, Cashier operations
WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just th…
Facilities Maintenance Associate- Palm Beach & Palm City
Palm City, Florida, United States · On-site
$18/hr–$25/hr
Mid level
Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Para…
Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our Fleming Island resort as a Front Desk Associate. Starting Rate: $14.00/hour ($0.50 increase 6 months from hire date, additio…
Skills: Customer service, Communication, Problem solving, Cashier operations, Point of sale
Pet Paradise is looking for individuals with a passion for pets to join our team as a Resort Associate and provide care for our four-legged friends. Starting Rate: $15.25/hour ($0.50 increase 6 months from hire date, add…
Skills: Pet handling, Animal care, Cleaning, Facility maintenance, Safety compliance
Huntersville, North Carolina, United States · On-site
Entry level
WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just th…
Pet Paradise is looking for individuals with a passion for pets to join our team as a Resort Associate and provide care for our four-legged friends. Starting Rate: $14.00/hour ($0.50 increase 6 months from hire date, add…
Skills: Pet handling, Animal care, Cleaning, Facility maintenance, Pet safety
Pet Paradise is looking for a Professional, Friendly, and Motivated Pet Stylist/Groomer to join our team! WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused a…
Skills: Pet grooming, Customer service, Animal handling, Bathing, Dematting
Charlotte, North Carolina, United States · On-site
Mid level
Pet Paradise is looking for “pet people” with leadership and strong customer service experience to fill our open Front Desk Supervisor position. Starting Rate: $16.50/hour ($0.50 increase 6 months from hire date, additio…
Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our Happy Valley resort as a Front Desk Associate. Starting Rate: $15.25/hour ($0.50 increase 6 months from hire date, additiona…
Skills: Customer service, Communication, Problem solving, Cashier operations, Point of sale
At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we …
Skills: Staff Scheduling, Recruitment, Employee Training, Conflict Resolution, Customer Service
At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we …
Pet Paradise is looking for individuals with a passion for pets to organize and manage daytime play groups at our Chesterfield resort location. Starting Rate: $13.00/hour ($0.50 increase 6 months from hire date, addition…
Pet Paradise is looking for “pet people” with leadership and strong customer service experience to fill our open Front Desk Supervisor position. Starting Rate: $16.50/hour ($0.50 increase 6 months from hire date, additio…
Pet Paradise is looking for an individual with a passion for pets to join our team as a Pet Bather for our four-legged friends. Starting Rate: $13.00/hour ($0.50 increase 6 months from hire date, additional $0.50 increas…
Skills: Animal Handling, Pet Bathing, Nail Trimming, Dental Cleaning, Ear Cleaning
Pet Paradise is looking for a Professional, Friendly, and Motivated Pet Stylist/Groomer to join our team! WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused a…
Skills: Pet Grooming, Customer Service, Animal Handling, Breed Standard Cuts, Bathing
Pet Paradise is looking for an individual with a passion for pets to join our team as a Pet Bather for our four-legged friends. Starting Rate: $13.00/hour ($0.50 increase 6 months from hire date, additional $0.50 increas…
Skills: Animal Handling, Pet Bathing, Nail Trimming, Dental Cleaning, Ear Cleaning
Pet Paradise is looking for a Professional, Friendly, and Motivated Pet Stylist/Groomer to join our team! WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused a…
Skills: Pet Grooming, Customer Service, Animal Handling, Breed Standard Cuts, Bathing And Drying
Pet Paradise is looking for a Professional, Friendly, and Motivated Pet Stylist/Groomer to join our team! WE ARE PET PEOPLE! At Pet Paradise, team members ensure that our furry friends get extra loving care and focused a…
Skills: Pet Grooming, Dog Grooming, Cat Grooming, Customer Service, Breed Standard Cuts
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Full-time
bachelor degree, associate degree
Complimentary Pet Day Camp, Complimentary Pet Boarding, Discounted Veterinary Care, Discounted Grooming Services, Dog/Cat Adoption Assistance, Fitness Reimbursement
Posted 1d ago
~40 hrs/week
Responsibilities
The Resort Manager leads daily operations, including staff oversight, customer experience, and sales performance. They are responsible for ensuring the safety and care of pet guests while managing resort budgets and facility maintenance.
Requirements
Candidates must have 3-5 years of management experience overseeing 20-30 employees and possess strong leadership and organizational skills. A bachelor’s or associate’s degree is preferred, and the role requires physical ability to lift 60 lbs and flexibility for travel.
Full job description
WE ARE PET PEOPLE!
At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do! The relationship you build with pets and their parents makes going to work fun and rewarding, and the perks and benefits we offer are top notch. If you have a pet of your own, they can enjoycomplimentary Pet Day Camp and Boarding, as well as discounts on grooming and veterinary care at all of our locations and clinics.
We are currently looking for an additional Resort Managerin the Houston, Texas area.
TheResort Managerwill lead the daily operations of the resort, including staff oversight, customer experience, sales performance, and focusing on our pet guests’ care and safety.
Please note this role requires mobility. Qualified candidates will be open to travel (and potentially relocation) according to business needs.
ESSENTIAL FUNCTIONS OF OUR RESORT MANAGER ROLE INCLUDE:
Leading the resort team through daily operations by maintaining standards of conduct, cleanliness, and safety
Managing resort staffing by creating schedules, communicating staffing needs, adjusting schedules based on customer volume, adhering to labor budgets, and submitting timely payroll
Evaluating staffing levels, opening necessary requisitions, interviewing and providing candidate feedback, and overseeing resort hiring and terminations
Training and coaching resort team members based on company standards, policies, and procedures, delivering feedback in a constructive manner and promoting a collaborative environment
Recognizing talented team members and developing them for growth within the company through our internal leadership development programs
Keeping a high-level of communication through resort, regional, and corporate teams regarding resort operations and partnering with maintenance crew on any building or facility issues
Ensuring resort’s compliance with all operational, safety, and related reporting protocols
Maintaining excellent customer service metrics such as NPS (Net Promoter Score) and reviews on Google and social media
Utilizing financial tools and analyzing financial reports to identify and address trends and issues in sales and performance
Managing labor and other resort costs, including but not limited to maintaining an appropriate supply inventory, while adhering to pre-established budgets
Calling customers before and after reservations and handling resort-level customer escalations
Organizing and maintaining policies and procedures for both back-of-house and front-of-house operations
Assisting new and current team members in completing their required courses and training guides, while also providing ongoing coaching and development
Preparing and delivering annual performance reviews to team members on a timely basis
Staying on top of email, phone, and other forms of operations, veterinary, and corporate communication, disseminating information to resort team as needed
Maintaining 5-day workweeks (which currently run Monday-Sunday) onsite at the resort, with no more than 3 consecutive “off” days from week to week
Working onsite at the resort at least 3-4 weekend days per month and on holidays
QUALIFICATIONS TO BE A RESORT MANAGER:
3-5 years of experience in a management role overseeing at least 20 to 30 employees
Bachelor’s or Associate’s degree (or equivalent) is preferred
Strong leadership, communication, and collaboration skills, including the ability to manage, train, guide, and motivate employees
Prior experience with interviewing, hiring, evaluating candidates, and assessing employee performance
Previous leadership experience in animal care, retail, restaurant, hospitality operations, or similar
Excellent organizational, time management, prioritization, and multitasking skills
Skilled with common computer software, including Microsoft Office Suite (Outlook, Word, Excel)
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs
Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times
Valid driver’s license and working motor vehicle
Check out our Perks & Benefits!
Complimentary Pet Day Camp – Bring your dog with you to work!
30 Days of Complimentary Pet Boarding (non-holidays)
On-demand pay with DailyPay
Discounted Veterinary Care and Grooming Services (per location)
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off
401(k) with company match
Health (with company-funded HSA option), Dental and Vision Insurance
ABOUT PET PARADISE
Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in nine states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin
Pet Paradise is a comprehensive pet care provider offering boarding, day camp, grooming and NewDay Veterinary Care.
Industry
Pet Services
Company size
1,001-5,000 employees
Founded
2002
Headquarters
Jacksonville, Florida
LinkedIn followers
8,351
Headquartered in Jacksonville, Florida, Pet Paradise is a comprehensive pet health care provider offering resort-style day camp, overnight boarding, professional grooming and experienced service from NewDay Veterinary Care all under one roof. With over 60 locations spanning ten states, Pet Paradise continues to expand in the United States. Pet Paradise was ranked No. 1 for day camp and day care services by Newsweek’s 2021 Best Petcare Brands, and named a 2022, 2024, and 2025 Best-in-Class employer by Gallagher. For more information about Pet Paradise visit petparadise.com or our social media sites on: Facebook, Instagram, Linkedin, Twitter, and YouTube.
Offices: 1551 Atlantic Blvd, Suite 200, Jacksonville, Florida 32207, US · 14500 John F. Kennedy Blvd, Houston, TX 77032, US · 7511 Monroe Rd., Houston, TX 77061, US · 2525 Camp Creek Parkway, Atlanta, GA 30337, US · 1675 W Happy Valley Rd, Phoenix, Arizona 85085, US
pet boardingdog boardingveterinary servicesveterinary clinicspet servicesdog daycampcat boardingveterinary hospitaldog daycaregrooming
Pet Paradise is a comprehensive pet care provider offering boarding, day camp, grooming and NewDay Veterinary Care.
Industry
Pet Services
Company size
1,001-5,000 employees
Founded
2002
Headquarters
Jacksonville, Florida
LinkedIn followers
8,351
Headquartered in Jacksonville, Florida, Pet Paradise is a comprehensive pet health care provider offering resort-style day camp, overnight boarding, professional grooming and experienced service from NewDay Veterinary Care all under one roof. With over 60 locations spanning ten states, Pet Paradise continues to expand in the United States. Pet Paradise was ranked No. 1 for day camp and day care services by Newsweek’s 2021 Best Petcare Brands, and named a 2022, 2024, and 2025 Best-in-Class employer by Gallagher. For more information about Pet Paradise visit petparadise.com or our social media sites on: Facebook, Instagram, Linkedin, Twitter, and YouTube.
Offices: 1551 Atlantic Blvd, Suite 200, Jacksonville, Florida 32207, US · 14500 John F. Kennedy Blvd, Houston, TX 77032, US · 7511 Monroe Rd., Houston, TX 77061, US · 2525 Camp Creek Parkway, Atlanta, GA 30337, US · 1675 W Happy Valley Rd, Phoenix, Arizona 85085, US
pet boardingdog boardingveterinary servicesveterinary clinicspet servicesdog daycampcat boardingveterinary hospitaldog daycaregrooming