Supervisor LPHI | K9 Resorts FLSA: Full-Time Hourly Non-Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, d…
Skills: Leadership, Team management, Customer service, Sales, Operations management
Supervisor LPHI | K9 Resorts FLSA: Full-Time Hourly Non-Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, d…
Skills: Leadership, Team management, Customer service, Sales, Operations management
Supervisor LPHI | K9 Resorts FLSA: Full-Time Hourly Non-Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, d…
Skills: Leadership, Team management, Customer service, Sales, Operations management
Supervisor LPHI | K9 Resorts FLSA: Full-Time Hourly Non-Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, d…
Skills: Leadership, Team management, Customer service, Sales, Operations management
Assistant Manager LPHI | K9 Resorts FLSA: Full-Time Hourly Non-Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boar…
Skills: Team leadership, Operations management, Staff training, Performance management, Customer service
Seasonal Brand Ambassador / Customer Service Representative LPHI | K9 Resorts FLSA: Part-Time Hourly Non-Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning…
Skills: Customer service, Sales, Communication skills, Public speaking, Community outreach
K9 Resorts Full-Time Customer Service Representative
Leesburg, Virginia, United States · On-site
$17/hr–$19/hr
Entry level
Customer Service Representative LPHI | K9 Resorts FLSA: Full-Time Hourly Non-Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine pr…
K9 Resorts Full-Time Customer Service Representative
Deerfield, Illinois, United States · On-site
$16/hr–$17/hr
Entry level
Customer Service Representative LPHI | K9 Resorts FLSA: Full-Time Hourly Non-Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine pr…
General Manager LPHI | K9 Resorts Luxury Pet Hotel FLSA: Full-Time Salary Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the stand…
General Manager LPHI | K9 Resorts Luxury Pet Hotel FLSA: Full-Time Salary Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the stand…
Pet Care Technician LPHI | K9 Resorts Penfield FLSA: Part-Time Hourly Non-Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning resorts provide top-tier board…
Skills: Dog Care, Animal Behavior Monitoring, Cleaning And Disinfecting, Communication, Attention To Detail
K9 Resorts Part-Time Customer Service Representative
Rochester, New York, United States · On-site
$18/hr–$19/hr
Entry level
Customer Service Representative LPHI | K9 Resorts Penfield FLSA: Part-Time Hourly Non-Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts c…
Pet Care Technician LPHI | K9 Resorts FLSA: Full-Time Hourly Non-Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning resorts provide top-tier boarding, dayc…
Skills: Dog Care, Animal Behavior Monitoring, Group Supervision, Sanitization, Communication
K9 Resorts Full-Time Customer Service Representative
Wellington, Florida, United States · On-site
$17/hr–$19/hr
Entry level
Customer Service Representative LPHI | K9 Resorts FLSA: Full-Time Hourly Non-Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine pr…
Skills: Customer Service, Sales, Upselling, Multitasking, Communication
K9 Resorts Full-Time Customer Service Representative
Greece, New York, United States · On-site
Entry level
Customer Service Representative LPHI | K9 Resorts FLSA: Full-Time Hourly Non-Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine pr…
Skills: Customer Service, Sales, Upselling, Multitasking, Communication
Pet Care Technician LPHI | K9 Resorts FLSA: Part-Time Hourly Non-Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning resorts provide top-tier boarding, dayc…
Skills: Dog Care, Animal Behavior Monitoring, Cleaning And Disinfecting, Communication, Attention To Detail
Supervisor LPHI | K9 Resorts FLSA: Full-Time Hourly Non-Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, d…
Supervisor LPHI | K9 Resorts FLSA: Full-Time Hourly Non-Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, d…
Skills: Leadership, Team Coaching, Operational Execution, Customer Service, Sales Conversion
Pet Care Technician LPHI | K9 Resorts FLSA: Full-Time Hourly Non-Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning resorts provide top-tier boarding, dayc…
Skills: Dog Care, Animal Behavior Monitoring, Playgroup Supervision, Sanitization, Communication
Pet Care Technician LPHI | K9 Resorts FLSA: Part-Time Hourly Non-Exempt At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning resorts provide top-tier boarding, dayc…
Skills: Dog Care, Animal Behavior Monitoring, Cleaning And Disinfecting, Communication, Attention To Detail
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$19/hr–$21/hr
Full-time
401(k), Health insurance, Dental insurance, Vision insurance, Flexible scheduling, Training and leadership development programs
Posted 9h ago
~40 hrs/week
Responsibilities
The Supervisor is responsible for leading daily resort operations, managing team performance, and ensuring a high-quality experience for guests. They will also drive sales through customer engagement and oversee the health and safety of pets in the facility.
Requirements
Candidates must have prior supervisory or management experience, preferably in a pet care or boarding environment. Strong leadership, communication, and sales skills are required, along with the ability to work flexible hours including weekends and holidays.
Full job description
Supervisor LPHI | K9 Resorts
FLSA: Full-Time Hourly Non-Exempt
At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a strong Supervisor to help lead our team and operations to the next level.
What You’ll Do
As a Supervisor, you’ll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.
Leadership & Operations:
Serve as a key holder and Manager on Duty (MOD) when needed
Lead, coach, and support front-of-house and back-of-house teams
Ensure team accountability, performance, and adherence to company standards
Assist with scheduling, staffing, and daily operational execution
Maintain a clean, safe, and organized facility aligned with brand standards
Customer Experience & Sales:
Deliver and model 5-Star customer service at every interaction
Drive sales by converting inquiries, tours, and walk-ins into enrollments
Promote services and packages tailored to each pet parent’s needs
Lead by example in communication, hospitality, and professionalism
Represent the brand at community and marketing events
Pet Care & Team Support:
Oversee feeding, medication, and daycare operations
Monitor pet health, safety, and behavior, escalating concerns as needed
Support team members in all areas of the resort—jumping in wherever needed
Ensure proper execution of daily checklists and operational procedures
What We’re Looking For
Prior supervisory or management experience required
Background in pet care, daycare, boarding, or similar environment preferred
Strong leadership, coaching, and communication skills
Sales-oriented mindset with a proactive, “lead from the front” approach
Ability to multitask and thrive in a fast-paced environment
High emotional intelligence and professionalism
Valid driver’s license
Weekend, holiday, and flexible availability required
What You’ll Get
We invest in our leaders so they can invest in their teams:
401(k)
Health, dental, and vision benefits
Flexible scheduling
Training & leadership development programs
Employee discounts and perks
Why K9 Resorts?
This is more than a job—it’s a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter. If you’re ready to lead a team, drive results, and create exceptional experiences, this is your role.
Apply today and step into leadership in luxury pet care!
Related keywords
K9 ResortsSupervisorPet careBoardingDaycareGroomingOperationsManager on DutyMODSalesCustomer experienceTeam leadershipFacility managementPet healthSafety protocolsHospitality
Proven investors and business executives identifying scalable franchise opportunities to outperform.
Industry
Pet Services
Company size
51-200 employees
Founded
2024
LinkedIn followers
598
Luxury Pet Hotel Investments, LLC is K9 Resorts' largest franchise group and has raised $39M to open a total of 43 locations across the U.S.: eight in Chicago, 11 in Los Angeles, 11 across Virginia/DC and 13 in Southeast Florida.
New Jersey-based K9 Resorts is leading the pack among luxury pet care franchises in the U.S. with more than 170 resorts across 28 states currently operating or in various stages of development. With pet boarding expected to become a $35.8 billion industry by 2031, K9 is poised to further dominate the sector with its proven franchise opportunity.
LPHI's first L.A. location, just minutes from Los Angeles International Airport (LAX), offers pet parents an ideal solution for boarding their pets during travel. This marks the first K9 Resorts near a major airport, a key step in the company's strategy to expand into convenient, high-traffic locations.
pet carefranchisingpet lodgingdog hoteldoggie daycareand luxury hospitality
Proven investors and business executives identifying scalable franchise opportunities to outperform.
Industry
Pet Services
Company size
51-200 employees
Founded
2024
LinkedIn followers
598
Luxury Pet Hotel Investments, LLC is K9 Resorts' largest franchise group and has raised $39M to open a total of 43 locations across the U.S.: eight in Chicago, 11 in Los Angeles, 11 across Virginia/DC and 13 in Southeast Florida.
New Jersey-based K9 Resorts is leading the pack among luxury pet care franchises in the U.S. with more than 170 resorts across 28 states currently operating or in various stages of development. With pet boarding expected to become a $35.8 billion industry by 2031, K9 is poised to further dominate the sector with its proven franchise opportunity.
LPHI's first L.A. location, just minutes from Los Angeles International Airport (LAX), offers pet parents an ideal solution for boarding their pets during travel. This marks the first K9 Resorts near a major airport, a key step in the company's strategy to expand into convenient, high-traffic locations.
pet carefranchisingpet lodgingdog hoteldoggie daycareand luxury hospitality