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Full-time
Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off, Paid Holidays
Posted 31d ago
~40 hrs/week
Responsibilities
The Service Manager is responsible for the overall performance, profitability, and culture of the service department. This includes driving technician performance through field coaching, managing KPIs, and ensuring a best-in-class customer experience.
Requirements
The ideal candidate should have over 5 years of service industry experience and at least 3 years in a leadership role. Proficiency in managing service KPIs and experience with ServiceTitan is preferred.
Full job description
Service Manager – All 4 Seasons
Position Title: Field Supervisor/Service Manager
Reports To: Brand President / General Manager
Position Summary
The Service Manager is responsible for the overall performance, accountability, culture, and profitability of the service department at All 4 Seasons. This leader will drive technician performance, ensure operational excellence, maintain a high-performance culture, and create a best-in-class customer experience.
This role is not a desk job. The ideal candidate spends time in the field coaching technicians, conducting ride-alongs, reviewing KPIs, handling customer escalations, interviewing and onboarding new talent, and developing the team through structured one-on-one coaching.
The Service Manager will own service revenue growth, technician development, operational consistency, customer satisfaction, and department profitability.
PRIMARY RESPONSIBILITIES
Team Leadership & Accountability
Lead daily service huddles and team meetings.
Set clear expectations and hold technicians accountable to company standards.
Conduct weekly one-on-one meetings with technicians.
Create performance improvement plans when necessary.
Coach and develop technicians to improve sales, customer service, and technical skills.
Build a culture of ownership, accountability, and continuous improvement.
KPI Management
Monitor and manage department performance through daily, weekly, and monthly KPI reviews.
Key KPIs include:
Revenue per technician
Average ticket
Close rate
Membership sales
Conversion rate
Callback percentage
Warranty percentage
Technician efficiency
Utilization rate
Revenue per lead
Customer satisfaction scores
Review generation
Capacity planning adherence
The Service Manager must identify performance gaps and implement action plans to improve results.
Ride-Alongs & Field Coaching
Conduct regular technician ride-alongs.
Observe sales process execution.
Ensure proper use of company sales systems.
Coach technicians in real time.
Evaluate technical performance and customer interactions.
Reinforce company standards and best practices.
Daily Operational Management
Run daily service meetings.
Monitor technician schedules and dispatch efficiency.
Ensure proper capacity planning.
Verify jobs are properly completed and documented.
Review service opportunities and revenue forecasts.
Support dispatch and CSR teams when needed.
Recruiting & Hiring
Recruit top service talent.
Conduct first-round interviews.
Evaluate technical ability and cultural fit.
Assist with hiring decisions.
Build a pipeline of future technicians and leaders.
New Hire Onboarding
Manage onboarding process for new employees.
Ensure completion of training programs.
Conduct 30, 60, and 90-day check-ins.
Establish performance expectations from day one.
Accelerate technician development.
Customer Escalations
Handle high-level customer concerns.
Resolve service issues professionally.
Protect company reputation.
Turn dissatisfied customers into promoters.
Work with technicians to prevent recurring issues.
Process & Operational Excellence
Ensure adherence to company processes.
Maintain consistency in service execution.
Audit job quality.
Review callbacks and warranty trends.
Identify operational inefficiencies.
Implement corrective actions.
TRAITS & CHARACTERISTICS REQUIRED
Strong Leadership Presence
Leads from the front.
Holds people accountable.
Earns respect through action.
Comfortable having difficult conversations.
Competitive & Results Driven
Loves winning.
Motivated by performance.
Holds high standards.
Constantly pushes for improvement.
High Emotional Intelligence
Builds relationships quickly.
Understands personalities.
Coaches effectively.
Handles conflict professionally.
Strong Communicator
Communicates clearly and confidently.
Delivers feedback effectively.
Creates alignment across departments.
Motivates teams through communication.
Problem Solver
Identifies root causes.
Uses data to make decisions.
Develops practical solutions.
Remains calm under pressure.
Field Coach Mentality
Enjoys teaching and developing people.
Prefers coaching over managing.
Invested in employee growth.
Comfortable spending significant time in the field.
Process-Oriented
Follows systems.
Creates consistency.
Uses KPIs to drive decisions.
Understands operational discipline.
Customer-Focused
Prioritizes customer experience.
Handles escalations professionally.
Protects company reputation.
Creates long-term customer loyalty.
IDEAL CANDIDATE PROFILE
The ideal Service Manager is a former high-performing technician, field supervisor, or service manager who has successfully led teams, driven revenue growth, and developed technicians into top performers.
Preferred Experience
5+ years service industry experience
3+ years leadership experience
Experience managing technicians
Strong understanding of service KPIs
Experience conducting ride-alongs and coaching
Proven track record of growing revenue and profitability
Experience handling customer escalations
Familiarity with ServiceTitan preferred
SUCCESS IN THE FIRST 90 DAYS
First 30 Days
Learn team members and culture.
Complete technician ride-alongs.
Establish KPI baseline.
Begin weekly one-on-ones.
Build relationships with service team.
Days 31-60
Implement accountability systems.
Improve technician performance.
Reduce callbacks and warranty issues.
Increase average ticket and conversion rates.
Develop technician scorecards.
Days 61-90
Establish high-performance culture.
Create leadership bench strength.
Improve department profitability.
Build recruiting pipeline.
Deliver measurable KPI improvements across the service department.
What Success Looks Like
Improved technician accountability.
Higher average tickets.
Increased close rates.
Lower callback percentages.
Better customer reviews.
Stronger team culture.
Consistent execution of company processes.
Sustainable revenue and profit growth.
Why Join All 4 Seasons?
Outstanding Benefits: Health, Dental, Vision, Life Insurance, PTO, Paid Holidays, 401(k) with match, HSA/FSA, Short & Long-Term Disability
Career Growth: As part of a national family of residential service brands, you’ll have access to top-tier training and leadership development
Team Environment: Join a motivated, values-driven team that supports collaboration, safety, and success
Employee Perks: Discounts, referral bonuses, and a chance to grow your career in an essential industry
Ready to roll up your sleeves and lead the charge? Join All 4 Seasons in shaping the future of residential services—apply today to be our next Service Manager!
Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, All 4 Seasons may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
Guild Garage Group is a family of garage door brands, and we are actively looking to partner with owners of industry-leading companies. We invest in companies with strong management teams and cultures to create unmatched growth opportunities for them. We retain the employees and management teams of the companies we partner with, and provide them with the resources and processes they need to better serve their customers, employees, and communities.
Based on 893 listings with disclosed salaries, most construction jobs in Georgia pay between $62k–$160k per year. Individual offers vary with seniority, company size, and specialization.
How many Construction jobs are open in Georgia right now?
There are currently 5,498 open construction positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Construction roles in Georgia?
Companies currently hiring include Lowe's Companies, Inc., Yancey Bros. Co., Century Fire Protection, D.R. Horton, DeAngelo Contracting Services, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Construction jobs in Georgia?
Yes — 590 of the 5498 open construction positions offer remote or hybrid work (134 remote, 456 hybrid).
How do I apply for Construction jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.