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Full-time
Paid Holidays, Paid Time Off, Life Insurance, AD&D Insurance, Disability Insurance, Health Care Insurance
Posted 16d ago
~40 hrs/week
Responsibilities
Manage incoming customer orders via phone, email, and online portals while coordinating schedules between customers and subcontractors. Maintain accurate billing and payroll records and collaborate with internal teams to resolve installation issues.
Requirements
Requires at least 2 years of customer service experience, preferably in a phone-based role. Candidates must possess strong computer skills, attention to detail, and professional communication abilities.
Full job description
JOB TITLE: Customer Service Representative
REPORTS TO: Customer Service Manager
LOCATION: 3155 N Andrews Ave EXT, Pompano Beach, FL 33064
COMPANY OVERVIEW: Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row! We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits! We are the leading wholesale flooring providers in the country --- we provide flooring installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market.
JOB OVERVIEW:
We’re looking for a reliable and customer-focused Customer Service Representative to join our team in a full-time, office-based role. This position plays a key part in ensuring smooth communication between customers and subcontracted service providers. You’ll help coordinate schedules, address questions or concerns, and work closely with both internal teams and external partners to ensure jobs are completed efficiently and professionally. We’re a team that believes in working hard, supporting one another, and keeping things positive. If you're someone who enjoys problem-solving, staying organized, and contributing to a collaborative work environment, this could be a great fit for you.
RESPONSIBILITIES:
Process and manage incoming customer orders via phone, email, and our online portal.
Provide clear and helpful solutions to customer inquiries and direct them as needed.
Maintain accurate records, ensuring all order details, billing, and payroll data are correctly entered.
Coordinate with internal departments to resolve any issues related to orders and installations.
QUALIFICATIONS:
2+ years of customer service experience, preferably over the phone.
Strong computer skills, with the ability to learn new systems quickly.
Detail-oriented with excellent organizational skills and a proactive approach to problem-solving.
Professional communication skills, both verbal and written, with a focus on customer satisfaction.
Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.
AMAZING BENEFITS: ⭐ Paid Holidays
⭐ PTO - Paid Time Off
⭐ FREE Life Insurance
⭐ FREE AD&D Insurance
⭐ FREE Disability Insurance
⭐ Health Care Insurance - Company pays most of the cost!
⭐ Dental & Vision Care Insurance options
⭐ 401(K) Retirement Plan + GENEROUS company match
⭐ Fitness Reimbursement
⭐ Referral Bonus
⭐ Financial Wellness Classes
⭐ Employee Loan Program
⭐ More!
Real Floors: We Live “Got-Your-Back-Ability” Every Day!
NOTE: Principals only. Recruiters, staffing agencies and other third parties will not be considered.
Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Related keywords
Customer ServiceWholesale FlooringOrder ManagementSchedulingGoogle WorkspaceBillingPayrollMulti-family IndustrySingle Family Rental HomesClient Relations
The Nation's Most Trusted & Relied Upon Flooring Provider
Industry
Wholesale
Company size
501-1,000 employees
Founded
1987
Headquarters
Marietta, Georgia
LinkedIn followers
7,467
Real Floors has been an inspiring place for people to call home since 1987. The family atmosphere and overall culture is one that is embodied throughout all locations. The heartfelt caring is there at all levels, starting from the CEO down, there is an open door policy. Gratitude and appreciation are currencies that are exchanged every day from the small thank you for a great job to the big anniversary celebrations to the birthday celebrations throughout. You can often hear people throughout Real Floors referencing the term “backability!” Simply put, it means that we all have each other’s and our customer’s backs no matter what! This culture is also seen, felt, and heard not only by our team members but also by our industry and vendor partners. As a second generation family owned business, our main internal focus is our people. The leadership prioritizes improving the lives of employees and therefore the improved employee engagement is the natural result! We’ve been named an Atlanta Journal Constitution (AJC) “Best Place to Work” for multiple consecutive years and are always searching for new ways to give back to our team and be a better partner. We are working daily on our vision of “Being the most trusted and relied upon flooring provider in the nation!”
Offices: 560 Webb Industrial Dr, Marietta, Georgia 30062, US · 3201 Parkside Drive, Charlotte, NC 28208, US · 222 Business Park Dr, Lebanon, Tennessee 37090, US · 3040 Dublin Circle, Bessemer, Alabama 35022, US · 4509 Parkway Commerce Blvd, Orlando, Florida 32808, US
Based on 1638 listings with disclosed salaries, most construction jobs in Florida pay between $60k–$150k per year. Individual offers vary with seniority, company size, and specialization.
How many Construction jobs are open in Florida right now?
There are currently 11,088 open construction positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Construction roles in Florida?
Companies currently hiring include Lowe's Companies, Inc., Kimley-Horn, Juniper, D.R. Horton, AECOM, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Construction jobs in Florida?
Yes — 971 of the 11088 open construction positions offer remote or hybrid work (191 remote, 780 hybrid).
How do I apply for Construction jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.