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Manage the end-to-end process of client repairs, damaged returns, and service requests for fine jewelry. Coordinate between internal teams and 3PL partners to ensure quality standards and timely delivery.
Requires 3+ years of experience in operations, repairs, or client service, with a preference for fine jewelry quality assurance experience. Must possess strong organizational skills and proficiency in Excel or Google Sheets.
Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. We are seeking a Returns & Repairs Associate to become an integral part of our team.
In this role, the Returns & Repairs Associate will be responsible for the end-to-end management of client repairs, damaged returns, and service-related requests.
This role is based in our Midtown NYC office, is client-facing, and works closely with Customer Care, Ecommerce Operations, Bridal, 3PL partners, and Product Development. Success in this role requires strong operational follow-through, experience is quality assurance, systems accuracy, and polished communication.
Ring Concierge is the leading luxury jeweler committed to designing for women, by women. Founded by Nicole Wegman in 2013, Ring Concierge has consistently scaled its growth year-over-year by strategically utilizing social media to successfully blur the lines between retailer and influencer. In an industry that has been historically dominated by men, Nicole is disrupting with her vision to design forever pieces that are both inspirational and attainable. The brand has successfully built its bespoke bridal business along with its more accessible fine jewelry collection. With multiple brick-and-mortar retail locations in NYC, the brand is continuing its explosive growth with more retail locations planned for 2024.
Offices: New York, NY 10017, US · Rochester, NY 14534, US
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