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Jobs at Ring Concierge (Now Hiring) — 2 open

Ring Concierge logoRing Concierge

Operations Senior Manager

New York, New York, United States · On-site

$115k/yr

Senior

About Role Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. We are seeking a Senior Manager, Operations to become an integral part of o…

Skills: Operational Leadership, E-commerce Fulfillment, Inventory Management, Logistics Management, KPI Tracking

Ring Concierge logoRing Concierge

Returns & Repairs Associate

New York, New York, United States · On-site

Mid level

About Role Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. We are seeking a Returns & Repairs Associate to become an integral part of …

Skills: Case Management, Quality Assurance, Client Communication, Operational Tracking, Excel

Ring Concierge logo

Operations Senior Manager

Ring Concierge

New York, New York, United States • On-site

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Senior

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  • $115k/yr
  • Full-time
  • bachelor degree
  • Health Insurance, Vision Insurance, Dental Insurance, 401K With Employer Match, Employee Discounts On Fine Jewelry, Paid Time Off
  • Posted 18d ago
  • ~40 hrs/week

Responsibilities

Oversee end-to-end e-commerce and retail fulfillment operations, including inventory accuracy and 3PL partner management. Lead the Customer Care team and coordinate cross-functional initiatives between corporate and retail divisions to ensure a seamless client experience.

Requirements

Requires 6-8+ years of experience in ecommerce operations, logistics, or supply chain management with a proven track record of leading teams. A Bachelor's degree is required, along with high proficiency in Excel and preferably Shopify and NetSuite.

Full job description

About Role 

Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. We are seeking a Senior Manager, Operations to become an integral part of our team.

In this role, you will oversee our day-to-day fulfillment operations, while assisting with strategic projects across all three divisions of Ring Concierge. This position will play a vital role in the overall success of our Operations team, ensuring that we are both accurate and efficient in everything we do.

The ideal candidate will be analytical and entrepreneurial, with the expertise to ensure Ring Concierge’s operations are built to support continued growth, efficiency, and an exceptional client experience.

Responsibilities

Operational Leadership & Fulfillment
  • Own end-to-end e-commerce and retail operations, including fulfillment, returns, quality control, and transfers
  • Build and scale processes to support growth, peak volume, and new initiatives
  • Define and track KPIs to ensure accuracy, efficiency, and on-time delivery
Inventory & Logistics
  • Own inventory accuracy and movement across offices, retail locations, and 3PL partners
  • Oversee transfer execution and allocation across channels
  • Lead 3PL and shipping partners, ensuring performance and service standards
  • Oversee packaging strategy and fulfillment supplies, balancing brand, cost, and scalability
Systems & Cross-Functional Operations
  • Ensure data integrity across Shopify and NetSuite; resolve discrepancies
  • Partner with Customer Experience to address operational issues impacting the client journey
  • Deliver reporting and insights to support operational and strategic decisions
Customer Care Operations & Team Leadership
  • Oversee daily Customer Care team operations, auditing team communications for brand tone and accuracy, monitoring ticket queues to prevent backlog, and ensuring service-level standards are met
  • Serve as the primary liaison between corporate and retail teams, ensuring alignment and execution of key initiatives, including promotions, product launches, and visual merchandising updates, while escalating key issues and insights to leadership
  • Manage systems and scheduling, including maintaining AI chat and support platforms while coordinating team scheduling to ensure appropriate coverage across service hours
  • Lead and develop the Operations team, including coaching and performance management
  • Build a culture of accountability and ownership

About You

  • Strategic, data-driven leader with strong operational instincts and attention to detail
  • Comfortable owning complex, cross-functional initiatives and making informed tradeoff decisions
  • Strong communicator with the ability to influence internal teams and external partners
  • Thrive in a fast-paced, entrepreneurial environment and lead effectively through growth and change

Requirements

  • 6-8+ years of experience in ecommerce operations, logistics, or supply chain management
  • Proven experience leading teams and managing third-party logistics partners
  • Strong financial acumen with experience overseeing invoices and cost controls
  • High proficiency in Excel / Google Sheets; experience with Shopify and NetSuite strongly preferred
  • Bachelor’s Degree required

Details

  • Full-time role based in our Midtown NYC office
  • Five days per week in office 
  • Office Hours: 9:00 am to 6:00 pm, with the knowledge that we have a startup culture and your day may extend past listed office hours 
  • Health, Vision & Dental Insurance for full-time employees
  • 401K with employer match program
  • Generous employee discounts on fine jewelry
  • Paid time off, including an extra allowance of 3 days annually for religious observances
  • Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $115,000+

Related keywords

EcommerceLogisticsSupply ChainShopifyNetSuite3PLInventory AccuracyQuality ControlKPIsRetail OperationsCustomer ExperienceFinancial AcumenCost ControlsFulfillmentFine JewelryStrategic Planning

About Ring Concierge

LinkedInVisit site
Industry
Retail Luxury Goods and Jewelry
Company size
51-200 employees
Founded
2013
Headquarters
New York, NY
LinkedIn followers
16,708

Ring Concierge is the leading luxury jeweler committed to designing for women, by women. Founded by Nicole Wegman in 2013, Ring Concierge has consistently scaled its growth year-over-year by strategically utilizing social media to successfully blur the lines between retailer and influencer. In an industry that has been historically dominated by men, Nicole is disrupting with her vision to design forever pieces that are both inspirational and attainable. The brand has successfully built its bespoke bridal business along with its more accessible fine jewelry collection. With multiple brick-and-mortar retail locations in NYC, the brand is continuing its explosive growth with more retail locations planned for 2024.

Offices: New York, NY 10017, US · Rochester, NY 14534, US

DiamondsJewelryand Engagement RingsE-CommerceRetailJewelryWomen's
View all jobs at Ring Concierge

About Ring Concierge

LinkedInVisit site
Industry
Retail Luxury Goods and Jewelry
Company size
51-200 employees
Founded
2013
Headquarters
New York, NY
LinkedIn followers
16,708

Ring Concierge is the leading luxury jeweler committed to designing for women, by women. Founded by Nicole Wegman in 2013, Ring Concierge has consistently scaled its growth year-over-year by strategically utilizing social media to successfully blur the lines between retailer and influencer. In an industry that has been historically dominated by men, Nicole is disrupting with her vision to design forever pieces that are both inspirational and attainable. The brand has successfully built its bespoke bridal business along with its more accessible fine jewelry collection. With multiple brick-and-mortar retail locations in NYC, the brand is continuing its explosive growth with more retail locations planned for 2024.

Offices: New York, NY 10017, US · Rochester, NY 14534, US

DiamondsJewelryand Engagement RingsE-CommerceRetailJewelryWomen's
View all jobs at Ring Concierge

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