New York, New York, United States · Hybrid
$75k–$90k/yr
Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support. We're a p…
Skills: Sales Support, Sales Operations, Account Coordination, Customer Experience, Salesforce CRM
New York, New York, United States · On-site
Our Mission Reflection is a research lab making intelligence open and accessible for everyone to use, customize, and build on. We build open models that let anyone control their intelligence and help shape the future of …
Skills: Calendar Management, Executive Support, Travel Coordination, Discretion, Prioritization
New York, New York, United States · On-site
$60k–$70k/yr
About Novellia Novellia is the first and only company that lets anyone in the U.S. gain access to nearly a decade of their health data in under 30 seconds — 100% free. All your health records, across every doctor, in one…
Skills: Calendar Management, Travel Coordination, Executive Support, Event Planning, Communication
New York, New York, United States · On-site
$26/hr–$28/hr
Job DetailsJob Location: 412 - New York, NY 10128Position Type: Full TimeSalary Range: $26.00 - $28.00 HourlyOPERATIONS COORDINATOR Job Details Job Location New York, NY Position Type Part time; 30-35 hours per week; Ben…
Skills: Administrative Support, Customer Service, Scheduling, Billing, Google Workspace
New York, New York, United States · On-site
$22/hr–$25/hr
Job DetailsJob Location: Whitestone, NY 11357Position Type: Full TimeSalary Range: $22.80 - $25.85 HourlyJob Shift: 1st ShiftJob Category: Customer ExperienceAre you interested in joining a team that is continuously inno…
Skills: Customer Service, Sales, Cross Selling, Registry Services, Member Relations
New York, New York, United States · On-site
$20/hr–$23/hr
PRIMARY PURPOSE Assist physicians and/or advanced practitioners in patient diagnosis by performing patient intake, specimen collection, and other lab and testing services. Promote operational efficiency and patient satis…
Skills: Patient Intake, Phlebotomy, EKG, Specimen Collection, Point-of-care Testing
New York, New York, United States · On-site
The Leasing Admin Assistant plays a vital role in property management by providing administrative support related to leasing activities. Key responsibilities include: Assisting with Lease Documentation: Prepare and maint…
Skills: Lease Documentation, Customer Service, Data Management, Microsoft Office Suite, Reporting
New York, New York, United States · Hybrid
$110k–$150k/yr
Position SummaryThe Associate Director, Global Export and Trade Compliance (Associate Director) plays a vital role in ensuring the University’s compliance with U.S. export control laws and trade regulations, including th…
Skills: Export Control Compliance, Trade Regulations, ITAR, EAR, OFAC
New York, New York, United States · Hybrid
$62k–$70k/yr
Why join this team As a Loan Servicing Specialist I – Member Experience, you will manage member inquiries and concerns related to loan servicing from start to resolution. Deliver timely, accurate, and thorough responses …
Skills: Loan Servicing, Mortgage Servicing, Customer Service, Regulatory Compliance, Payment Processing
New York, New York, United States · On-site
$44/hr–$66/hr
We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is based in our New York City office. General Description: Practice Assistant…
Skills: Microsoft Office Suite, Adobe, Document Management Systems, Electronic Signature Software, Legal Administrative Support
New York, New York, United States · On-site
$22/hr–$29/hr
Location Waterside Plaza - 30 Waterside Plaza Business We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide ran…
Skills: Dependability, Teamwork, Ethics, Organizational Support, Safety and Security
New York, New York, United States · Hybrid
$68k–$70k/yr
Overview New York Institute of Technology's six schools and colleges offer undergraduate, graduate, doctoral, and professional degree programs in in-demand disciplines including computer science, data science, and cybers…
Skills: Domestic Recruitment, Staff Management, Strategic Planning, Stakeholder Relationship Building, Data Analysis
New York, New York, United States · On-site
$185k–$200k/yr
Job DetailsJob Location: Brooklyn Navy Yard - Brooklyn, NY 11205Position Type: Full TimeSalary Range: $185,000.00 - $200,000.00 Salary/yearJob Title: Senior Vice President, Human Resources Employment Status: Exempt Depar…
Skills: Executive Leadership, Labor Relations, Collective Bargaining, Total Rewards, Workforce Planning
New York, New York, United States · On-site
$18/hr–$25/hr
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SummaryThe Front Desk Associate role is an opportunity for the right…
Skills: Customer Service, Microsoft Office Suite, HIPAA Compliance, Patient Registration, Medical Insurance Knowledge
New York, New York, United States · On-site
$30/hr–$36/hr
Job DetailsJob Location: Long Island City - Long Island City, NY 11101Position Type: Full-Time Non-ExemptSalary Range: $30.22 - $36.82 HourlyTitle: Employment Specialist Unit: Employment Services Reports to: Program Mana…
Skills: Career Counseling, Job Search Assistance, Employer Engagement, Case Management, Labor Market Analysis
New York, New York, United States · On-site
$80k–$110k/yr
Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers three core products: Merge Unified, which enables …
Skills: Office Management, Event Planning, Hospitality, Project Management, Vendor Management
New York, New York, United States · Hybrid
$88k–$120k/yr
Senior Paralegal At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, comple…
Skills: Case Management, Litigation Support, Employment Law, Commercial Law, Compliance
New York, New York, United States · On-site
$18/hr–$25/hr
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SummaryThe Front Desk Associate role is an opportunity for the right…
Skills: Customer Service, Microsoft Office Suite, HIPAA Compliance, Patient Registration, Time Management
New York, New York, United States · Hybrid
$86k–$131k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Budget Development, Clinical Research Billing, Contract Negotiation, Financial Analysis, Clinical Trial Management
New York, New York, United States · Hybrid
$86k–$131k/yr
How you move is why we’re here. ® Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional tal…
Skills: Pre-Award Grants Management, NIH Grants Administration, Budget Development, Compliance Management, Proposal Strategy
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Manage daily deal registrations, quotes, and service orders for channel partners while serving as the primary contact for Near-Net requests. Collaborate cross-functionally to resolve operational issues and maintain accurate data within CRM systems and commission reports.
Requires 3+ years of experience in sales support or operations within telecommunications or B2B services, with mandatory proficiency in Salesforce CRM. Candidates must possess strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.
We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.
ON A TYPICAL DAY YOU’LL
Respond to daily deal registration, quote, and service order requests from channel partners; providing accurate pricing, serviceability details, creation of partner opportunities, and the processing of orders with attention to detail
Deliver an exceptional customer experience to our channel partner base through responsive communication, proactive support, and professional service
Serve as the primary channel team point of contact for the management of Near-Net partner quote requests; including budgetary quoting, feasible study, non-standard pricing, and collaboration with other New Build project stakeholders
Collaborate cross-functionally with Sales Engineering, Network Engineering, Customer Experience, Service Delivery, and Accounting teams to facilitate partner requests and resolve operational issues
Create and manage Sales Engineering Request projects generated from partner quote requests
Distribute On-Net building lists, rate cards, and updated sales collateral to channel partners
Own partner commission tracking and commission reporting in collaboration with the finance and accounting teams.
Maintain data accuracy within Pilot’s CRM systems and other sales and operational tools
As required, attend industry trade shows and events as a representative of the channel sales team
WHAT WE’RE LOOKING FOR
3+ years of experience in sales support, sales operations, account coordination, customer experience, or related role within telecommunications or B2B services
Experience with Salesforce CRM or similar CRM platforms required; ability to create and maintain accurate data records
Strong understanding of telecommunications services (DIA, Ethernet, Dark Fiber, Wavelength) is a plus; demonstrated ability to quickly learn technical products and services is a must
Proven ability to manage multiple priorities and requests simultaneously in a fast-paced environment
Exceptional organizational skills and attention to detail, particularly when managing quotes, deal registration, service orders, and commissions reporting
Excellent written and verbal communication skills with the ability to interact professionally with channel partners, customers and cross-functional internal teams
Self-motivated and able to work independently while knowing when to collaborate and escalate appropriately
Proficiency in Google Suite (Sheets, Docs, Slides) and Salesforce CRM, with comfort learning new software platforms (e.g., Connectbase)
Strong problem-solving skills and customer service orientation
Ability to work in an office environment; ability to lift up to 50lbs on occasion; ability to occasionally stand for extended periods, reach, bend, stoop, and lift
Ability to travel up to 20% of the time for conferences, industry trade shows, and events if required (estimated 2-4 times per year)
Base salary of $75,000 - $90,000
Company-sponsored Medical, Dental, Vision Coverage
Company-sponsored 401(k)
Commuter & Wellness Reimbursement
Competitive PTO
At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means.
NYC's modern connectivity company. Enterprise-grade fiber, built and maintained by our own teams.
Founded in early 2014, Pilot provides internet and network products so businesses can focus on the work they love. Our quality is our contract, and we're relentlessly dedicated to delivering the fastest, most reliable office internet at competitive prices. We believe working with your ISP should be easy, which is why we offer no contracts and 24/7 support. Interested in joining the cause? As our network continues to grow, we need more internet fanatics on the team who share a passion for changing telecom from the inside out.
Offices: New York, NY 10007, US
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