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Execute end-to-end operational activities for the wholesale channel, including customer onboarding and order management. Coordinate with finance, distribution centers, and merchandising teams to ensure timely delivery and stock allocation.
Requires a degree in Business, Merchandising, or Fashion Retail with 2-3 years of experience in a multi-channel business. Candidates must possess strong numerical skills, proficiency in MS Excel, and excellent communication abilities.
Who we are:
White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented and like minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
Who you are:
Educated to degree level or equivalent, ideally in Business, Merchandising or Fashion Retail.
Ideally 2-3 years experience in a multi-channel business that includes wholesale
Strong numerical capability, accurate with good attention to detail
Strong Excel and MS Office skills
Proven analytical and problem solving skills
Ability to proactively manage workload, prioritising when necessary
Excellent written and verbal communication essential
Strong team working skills, able to build positive cross-functional relationships
Lots of initiative and good decision-making skills
Candidate should be keen in progress their career in a growing company
Information completed to high level of accuracy
Primary objective of the job:
To efficiently and accurately execute the end-to-end operational activities of the wholesale channel, ensuring that all business needs are met and that our customers and partners receive a first-class service and experience.
What you’ll be doing:
Onboarding new customers and ensuring timely set up with finance team
Send in accordance with business policy, order confirmations to customers/partners
Liaise with Customers & DC on any special outbound requirements including booking in deliveries
Provide data enrichment to key customers
POS management for new customers & service POS demands in season
Create, manage and update delivery schedules for customers/partners
Manage customers PO's and agree extensions where required
Run weekly reports for your assigned territory detailing KPIs on delivery status
Allocate and manage in season orders
Implement end of season order changes (replacements, cancellations)
Actioning returns ; providing authorisation codes for DC receipt to ensuring credit worksheet is updated
Track returns to ensure these are processed in a timely manner
General Customer Service Tasks
Support sales team during the sales campaigns
Liaise with Merchandising team to review Wholesale fulfilment tracker & support with delegation of tasks to the MAA team
Track intake daily & monitor launch position
Timely allocation of stock in line with launch targets
Manage workflow from allocation to pick & pack at the DC
What we will offer you:
As a Wholesale Coordinator at White Stuff you will be entitled to an array of great benefits, some of which include:
Quarterly/Annual bonus opportunity
Up to 25 days holiday per annum plus any bank holidays.
2 extra (paid!) days off per year to volunteer in the local community
50% discount
Subsidised BUPA Dental Insurance
Healthcare cash plan and Life Assurance
Interest free season ticket loan
Pension Contribution
We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.
#LI-Hybrid
Life would be dull if we all looked the same.
White Stuff is a lifestyle brand for independent spirits with individual style. We specialise in high quality unique, thoughtfully designed clothing and accessories for women and men. All made with a focus on distinctive details, amazing fit, and certified sustainable materials. White Stuff started life in 1985. Our ski-loving founders, George and Sean, had the idea of selling T-shirts to fund their stays in the French Alps (the "white stuff" is snow in case you were wondering). Our style has evolved over the years, but the ethos behind it endures. We're obsessed with the little things. The things that make life interesting. Like unexpected textures and unique embroidery. Hidden details like contrast stitching and secret pops of colour. We design all our prints in-house. We love natural materials like cotton, wool and linen (especially when they're responsibly sourced). And we think it's good to stand out from the crowd. Because life would be very dull if we all looked the same. We're committed to being a responsible business, you can read our latest sustainability update here: https://www.whitestuff.com/other-stuff/sustainability We currently have 120 shops and 71 concessions, including in John Lewis and Marks & Spencer.
Offices: Oval, London, GB
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