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Full-time
bachelor degree
Posted 1d ago
Apply by Sep 23
~40 hrs/week
Responsibilities
The role involves coordinating customer reference requests and managing the recruitment and onboarding of customer advocates. It also requires maintaining advocate profiles in the CRM and tracking program metrics to support marketing and sales initiatives.
Requirements
Candidates need a bachelor's degree in Marketing, Communications, or Business and at least one year of experience in marketing or customer success. Proficiency in Salesforce, Microsoft Office, and project management tools like ClickUp or Asana is required.
Full job description
At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.
Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.
We are looking for a customer-focused professional with experience building strong client relationships and supporting customer advocacy initiatives. Skilled in coordinating testimonials, case studies, referral programs, and customer engagement activities to increase brand loyalty and customer satisfaction. Adept at collaborating with cross-functional teams, managing communications, and ensuring a seamless customer experience. Strong organizational, communication, and project coordination skills with a passion for turning satisfied customers into enthusiastic brand advocates
You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!
What you’ll get:
Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.
What you’ll do:
Coordinate customer reference requests from Sales, Marketing, and Customer Success teams
Match approved customer advocates to reference requests using established criteria and program guidelines
Track request status, fulfilment, and participation history
Monitor advocate engagement to ensure a positive customer experience
Maintain accurate customer advocate profiles within the advocacy platform and CRM, including customer information, product usage, communication preferences, and participation history
Perform routine data quality reviews and database maintenance to ensure information is accurate, complete, and up to date
Maintain customer consent records and ensure participation documentation remains current
Identify prospective advocates through customer nominations, NPS feedback, and internal referrals
Conduct outreach to recruit and onboard new customer advocates using established messaging and processes
Organize and maintain customer assets, including quotes, logos, photos, and other marketing materials
Maintain visibility into the customer story pipeline to support marketing and sales initiatives
Prepare recurring program metrics, activity reports, and other operational updates
Manage the shared advocacy inbox and respond to internal requests in a timely manner
Support the coordination of customer speakers, webinars, events, and advocate recognition initiatives
What you’ll bring:
Bachelor’s degree in Marketing, Communications, Business, related field or equivalent practical experience.
1+ years of experience in Marketing, Customer Success, Sales Support, events, or program coordination
Experience with CRM systems, preferably Salesforce
Proficiency with Microsoft Office, particularly Excel and PowerPoint, and familiarity with project management tools such as ClickUp, Monday.com, or Asana
Strong data entry, database management, and reporting skills
Ability to manage multiple projects, requests, and competing priorities in a fast-paced environment
Understanding of customer advocacy, and/or experience with content marketing a plus
Customer-focused mindset with exceptional organization skills and attention to detail
Strong written and verbal communication
Strong project management, time management, and follow-through
Ability to build effective working relationships and collaborate across Sales, Marketing, and Customer Success teams
Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values
Our side of the deal:
We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.
The starting pay for this role is $28.85 per hour. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.
NAVEX empowers over 88 million employees and 13,000 customers around the world to manage and mitigate risks with confidence. Our mission is to help customers promote ethical, inclusive workplace cultures, protect their brands, and proactively mitigate risks. Our trusted solutions holistically address employee engagement, risk management, and compliance health across the corporate risk and compliance program, promoting a culture that prioritizes doing the right things right.
Headquartered in Portland, Oregon, NAVEX has four other offices worldwide and thousands of people working to help transform how modern risk and compliance departments are built and run. Our other locations are in London, Charlotte, North Carolina, Frankfurt, Bangalore, and Japan.
Offices: 5885 Meadows Rd, Suite 500, Lake Oswego, Oregon 97035, US · 13950 Ballantyne Corporate Place, Suite 300, Charlotte, NC 28277, US · 1 Queen Caroline Street, Hammersmith, England W6 9HQ, GB · WeWork Vaishnavi Signature, Space #125 No. 78/9, Outer Ring Road, Bellandur Village Varthur Hobli, Bengaluru , Karnataka 560103, IN · Amelia-Mary-Erhart-Straße 8, 60549 Frankfurt am Main, Frankfurt, DE
How many Administrative jobs are open in Lake Oswego, OR right now?
There are currently 63 open administrative positions in Lake Oswego, OR listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Lake Oswego, OR?
Companies currently hiring include NAVEX, Hoffman Construction Company, HUB International, Bank of America, Columbia Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Lake Oswego, OR?
Yes — 26 of the 63 open administrative positions offer remote or hybrid work (6 remote, 20 hybrid).
How do I apply for Administrative jobs in Lake Oswego, OR?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.