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Full-time
high school, associate degree, bachelor degree
Medical insurance, Dental insurance, Vision insurance, Basic life insurance, Employee assistance program, Long-term disability insurance
Posted 2d ago
~40 hrs/week
Remote in Houston, Texas, United States, Indianapolis, Indiana, United States
Responsibilities
The Financial Counselor manages patient accounts, including insurance verification, billing, and the collection of accounts receivable. They provide financial counseling to patients, explaining fees and establishing payment plans to ensure accurate and timely account processing.
Requirements
Candidates must have a high school diploma or equivalent, with an associate or bachelor's degree preferred. A minimum of 2 years of experience in healthcare financial counseling is required, along with proficiency in EMR systems and Microsoft Office.
Full job description
The Financial Counselor is responsible for ensuring correct processing of all patient accounts and coordinating all facets for patient accounts, credits and collection of Accounts Receivable. This role ensures duties are completed accurately and timely while acting as a team player for optimum office flow and excellent patient account care. The Financial Counselor may be responsible for verifying insurance and providing financial counseling to assist with self-pay accounts, as well as billing and collection of insurance and self-pay accounts. The Financial Counselor works in a collaborative relationship with the financial team as well as with other departments and employees.
We are open to candidates residing in Indianapolis, Indiana or Houston, Texas.
HOURS: Monday through Friday, 8:00am - 4:30pm
Essential Responsibilities:
Responsible for financial counseling of prospective and new patients, with an emphasis on patient retention and creative problem-solving.
Establishes an ongoing relationship with patients, in an effort to provide financial counseling throughout the treatment process.
Assist patients with patient account questions and serve as a resource & liaison between internal advocate departments and insurance carriers.
Explains fees and available financial plans to patients in person or via telephone.
Set up payment plans following guidelines and provides patient with contract for selected financial plan.
Corresponds with patient regarding fees due and collects fees from patient at beginning of cycle.
Obtains insurance benefit information/authorization/pre-determination for patients.
Assists patients in preparing insurance forms, answers patients’ questions about unpaid balances and verifies balances and refunds for accuracy.
Assists patient with application completion and submission for approval to various financial plans.
Document appropriate follow up notes on accounts and upkeep of any daily spreadsheets required by supervisor
Process patient payments and refunds following the department’s process.
Knowledge and skills needed:
Demonstrated knowledge of third-party and insurance company operating procedures, regulations and billing requirements.
Experience with Microsoft Office suite and Electronic Medical Record (EMR) system.
Ability to effectively establish and maintain cooperative and effective working relationships
Effectively prioritize competing responsibilities, with a sensitivity toward matters which are time sensitive.
Exercise a high level of discretion and sensitivity to patient privacy.
Ability to recognize, evaluate, solve problems and correct errors.
Education / Experience:
High School diploma or equivalent is required; Associate's or Bachelor’s degree preferred
Minimum of 2 years' experience offering financial counseling in a health care related field
Why You'll Love Working Here – Our Amazing Benefits:
Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE employee only healthcare coverage option is available.
Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!
Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
Premium Calm Health Subscription: Enjoy a free premium Calm Health app subscription to support your mental wellness.
Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.
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How many Administrative jobs are open in Houston, TX right now?
There are currently 4,449 open administrative positions in Houston, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Houston, TX?
Companies currently hiring include McWilliams School of Biomedical Informatics at UTHealth Houston, Oscorp Industries Consulting, Houston ISD, Texas Children's Hospital, West Houston Institute, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Houston, TX?
Yes — 561 of the 4449 open administrative positions offer remote or hybrid work (171 remote, 390 hybrid).
How do I apply for Administrative jobs in Houston, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.