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Full-time
bachelor degree, associate degree
Posted 86d ago
~40 hrs/week
Responsibilities
Coordinate Home Health, Hospice, and Home Infusion services while managing patient referrals and electronic health records. Collaborate with multidisciplinary teams and external partners to ensure safe transitions of care and program effectiveness.
Requirements
Requires a bachelor's degree with one year of experience or an associate degree with three years of experience in program administration. Preference is given to candidates with two years of experience in home care referrals, discharge planning, or insurance verification.
Full job description
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke HomeCare & Hospice
Pursue your passion for caring with Duke HomeCare & Hospice, which offers hospice, home health, and infusion services across the region, as well as serves as the home forthe Duke Caregiver Support Program. Team members work closely with a patient's physician to provide comprehensive, individualized care in the comfort of their home or at our inpatient hospice facility in Durham, NC.
Work arrangement - Onsite/hybird
Duke Homecare & Hospice
12 Moore Drive, Suite 200
Durham, NC 27713
Job Summary
Perform a variety of specialized, complex activities in the coordination of care needed for patients. Strong emphasis on proactive problem resolution and departmental communications.
Independently perform activities necessary to organize, maintain, and use electronic patient health records. This position will have high customer service, strong analytic and problem-solving skills. This position will also require interpretation and explanation of policy and external requirements related to privacy, release of information, positive patient identity, and other department and organization-wide functions.
Regular interaction is required with clinic staff, case management/hospital staff, and community-based third-party organizations.
Job responsibilities
Strong interpersonal, verbal, and written communication skills, with the ability to convey complex healthcare information clearly and compassionately while fostering effective collaboration across multidisciplinary teams, patients, families, and external community partners
Coordinate Home Health, Hospice, and Home Infusion services in collaboration with Nurse Program Coordinators. Participates in daily Business Development Huddles. Closely monitors pending referrals and prioritizes task as assigned.
Review and complete referral requests, daily. Work extensively in the electronic health record to locate specific clinical documents for the purpose of fulfilling a referral. Escalate more complex inquiries and barriers to the appropriate resource. Monitor and confirm the insurance verification process is complete.
Collaborate closely with the coordinating Nurse Program Coordinator regarding barriers to completion of referral or other duties. Provide timely updates of referral completion and ensure appropriate documentation is complete.
Maintain strong working relationships with both internal Duke staff as well as community-based third-party organizations and facility staff to ensure timely, appropriate, and safe transitions of care.
Maintain proficiency in electronic medical record systems including but not limited to EPIC, CareTend, and CareLink. Participation including attendance to community health events. Coordination of meetings and execution of meeting notes when needed.
Develop, administer activities, monitor and evaluate program effectiveness, and investigate trends. Advise Nurse Program Coordinator as to the status of current activities and additional or expanded program requirements.
Provide input into appropriate program recommendations. Assist in developing and defining short and long term departmental specific goals and objectives. Implement decided upon program adjustment.
Coordinate projects and audits to improve processes related to care coordination.
Interpret and explain Duke HomeCare and Hospice service lines, to include Home Health, Hospice and Home Infusion, release of information, positive patient identity, and other department and organization-wide functions.
Apply detailed working knowledge of HIPPA rules and other State and Federal laws regarding patient privacy and knowledge of Joint Commission requirements and CMS guidelines and rules.
Perform other duties as assigned
Minimum Qualifications
Education
Work requires analytical, communications and organizational skills OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE generally acquired through completion of a bachelor's degree program with one year of experience in program administration or event production. -OR- Two years of postsecondary education with three years of experience in program administration or event production. Preferred experience in healthcare, hospital, homecare and/or hospice.
Experience
Strongly preferred: Two years of experience in home care referral, discharge planning, or insurance verification.
Knowledge, Skills, and Abilities
Computer skills to include intermediate to advanced Microsoft Word and Excel experience
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
We put the person who needs our care at the center of everything we do.
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1925
Headquarters
Durham, North Carolina
LinkedIn followers
23,799
Duke University Hospital (DUH) is consistently rated as one of the best hospitals in the United States and is known around the world for its outstanding care and groundbreaking research.
Driven to bring extraordinary discoveries to fruition, deliver cutting edge clinical services to patients, and apply care and compassion to all stages of care, we maintain an unwavering focus on making the individuals and communities we serve healthier.
Today, DUH is the flagship of the Duke University Health System and a full-service, 957-bed, tertiary and quaternary academic medical center. Ranked nationally in 10 adult specialties by U.S. News and World Report for 2019-2020 and ranked first in North Carolina and first in the Raleigh-Durham area, care is delivered with inspiring passion and a deep commitment to put the person who needs our care at the center of everything we do.
Offices: 2301 Erwin Rd, Durham, North Carolina 27705, US
How many Administrative jobs are open in Durham, NC right now?
There are currently 863 open administrative positions in Durham, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Durham, NC?
Companies currently hiring include Duke University School of Medicine, Duke University Hospital, Durham County Government, Duke Health Technology Solutions, Cintas, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Durham, NC?
Yes — 143 of the 863 open administrative positions offer remote or hybrid work (59 remote, 84 hybrid).
How do I apply for Administrative jobs in Durham, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.