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Provides customer service for Paychex products via phone, email, and chat while resolving client complaints. Maintains accurate documentation of interactions and ensures compliance with established service level agreements.
Requirements
A bachelor's degree is preferred for this position. Candidates should possess strong organizational skills and the ability to use various software systems effectively.
Full job description
Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Overview
Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.
Responsibilities
Delivers quality service to Paychex clients via phone, email, chat, and other avenues
Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Develops and maintains a basic working knowledge of one or more Paychex products
Performs data input, maintaining strong prioritization and organization
Documents all client interactions
Qualifications
Bachelor's Degree - Preferred
Compensation
In the spirit of pay transparency, we are excited to share that the compensation range for this position is typically $14.71 - $27.32 an hour. This range includes BOTH base pay plus commissions but does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex Values
Act with uncompromising integrity.
Provide outstanding service and build trusted relationships.
Drive innovation in our products and services and continually improve our processes.
Work in partnership and support each other.
Be personally accountable and deliver on commitments.
Treat each other with respect and dignity.
What's in it for you?
We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary. Not sure if you meet every requirement?
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.
From AI-powered intelligent HCM to HR advisory and employee solutions, we give you more of you.
Industry
Human Resources Services
Company size
10,001+ employees
Founded
1971
Headquarters
Rochester, NY
LinkedIn followers
256,254
Total funding
$4.2B
As the future of work continues to evolve, Paychex leads the way by making complex HR, payroll, and benefits brilliantly simple. Our unique combination of digital HR technology and advisory solutions meets the changing needs of employers and their employees. You can see the results in our growth as an HR leader and the positive returns we deliver to our shareholders.
Paychex, Inc. (Nasdaq: PAYX) is a leading provider of a leading provider of expert-enabled HR, payroll, and benefits.
-Industry expertise since 1971
-~840,000 customers
-Pays 1 in 11 U.S. private sector employees
-A top HR outsourcer — serving ~2.6M worksite employees through our HR outsourcing solutions
Information regarding money transmitter licensing can be found on the NMLS Consumer Access website, www.nmlsconsumeraccess.org, and Paychex at www.paychex.com/corporate/legal.
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Paychex, Inc. (1029977) at:
100 S. Charles Street, Tower I, Suite 5300
Baltimore, Maryland 21201
888-784-0136
Offices: 911 Panorama Trail South, Rochester, NY 14625, US
How many Administrative jobs are open in Cincinnati, OH right now?
There are currently 1,514 open administrative positions in Cincinnati, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Cincinnati, OH?
Companies currently hiring include UC Health, Medpace, TriHealth, Bon Secours Mercy Health, The Christ Hospital Health Network, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Cincinnati, OH?
Yes — 285 of the 1514 open administrative positions offer remote or hybrid work (55 remote, 230 hybrid).
How do I apply for Administrative jobs in Cincinnati, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.