Administrative Jobs in Chicago, IL (Now Hiring) — 3,346 open — Page 42

OPERATIONS MANAGER

COMPENSATION RANGE: $60,000 - $75,000+

FLSA: Non-Exempt

LOCATION: Charlotte, NC, Houston, TX, Chicago, IL, Atlanta, GA, Boston, MA 

CONTACT: [email protected] 

BENEFITS: Excellent single/family health, vision, and dental PPO, 70% employer contribution and 401(k)

 

OPERATIONS MANAGER 

NACA makes the dream of affordable homeownership a reality for many who have been subject to systemic racism and other factors. This includes access to NACA’s Best Mortgage in America and a streamlined mortgage process. NACA works with Members (i.e., homebuyers) from the initial educational workshop, individual counseling, purchase process, and mortgage process. 

 

The Mortgage Processor is the primary point of contact and is responsible for managing the loan from loan submission through closing (the NACA Counselor is the point of contact from initial counseling to loan submission). 

The Operations Manager (“OM”) provides day-to-day supervision and support to front line staff in local NACA offices and other national operations functions. The position requires very strong administrative and customer service skills in a fast-paced environment with the ability to multi-task. The OM is responsible for a broad range of administrative, operational, and facility management tasks as well as coaching, training and developing staff. S/her manages departmental workflow, production goals and target performance metrics. The OM reviews operational processes to determine effectiveness and efficiencies. This position recommends policy and procedural changes when necessary, aiding in the overall departmental enhancements.

The position is responsible for training staff on weekly operations reporting, office audits, policy adherence and enhancements. S/He ensures that front line staff provide the “Best in Class” customer experience. The OM responds to questions on inter-departmental inquiries, external requests or system policies and procedures. The OM ensures knowledge is disseminated to front line, provide internal resources and tools to assist the staff and maximize the customer’s positive experience with NACA. The OM is responsible for the upkeep and care of the local offices, calendar management, Member’s workshops, and other meetings and services are provided in a professional manner. In addition, the OM develops and implements outreach strategies between NACA and the community by scheduling workshops, promoting services and fostering partnerships. The OM must be able to manage communications, recruit and organize volunteers as well as evaluate effectiveness. S/he is to monitor/oversee the time and attendance of the staff and their activities in an effort to assist management. 

The OM provides well-organized and customer-focused operations and effectively communicates with staff and management. The OM ensures adherence and enforcement of NACA’s policies and procedures. S/he must demonstrate professionalism, maintain an efficient office and positive work environment while remaining alert to potential risks, concerns and violations. It is important that the OM is knowledgeable of NACA’s programs to encourage participation and support of NACA’s programs and mission. The ideal candidate is organized, proactive, and thrives in a people-focused, ever changing fast-paced environment.

JOB RESPONSIBILITIES:

The OM is responsible for a number of NACA operations including but not limited to the following.

 

General Responsibilities

Office Management

The OM supervises the Office Administrator and/or Receptionist in a local NACA office.

Calendar Management

Manage the NACA Counselors calendar including the following.

 

System Support

 

Phone Queue

Manage NACA’s Member Services line by local office and call center staff including the following:

 

Workshop Management

 

Outreach

 

TIME DEMANDS

The Operations Manager must be willing and able to meet the demands of the job that typically consists of 50 to 55+ hours per week. The typical working hours are 8:30 a.m. to 6:00 p.m. weekdays working from a NACA office. Additional time would be required as NACA determines, on evenings, weekends, events, and other activities with overtime as permitted. The compensation has been set to reflect this expectation. 

COMPENSATION

The compensation is based on experience, skills, performance, and certifications. The annual salary is between $50,000 and $65,000 with overtime and bonus as stated below, with total annual compensation between $65,000 and $75,000+. The candidate’s performance evaluation and future compensation are largely based on meeting the job responsibilities, competencies, and skills stated herein. 

 

This is a non-exempt position, with eligibility for overtime pay for hours worked over 40 in a work week. The fixed weekly salary covers all hours worked each week even though the hours may vary from week to week. Overtime is computed based on the fluctuating work week (“FWW”), subject to any local law requirements. 

 

Bonus

WORKING CONDITIONS

This position requires:

 

MISSION COMMITMENT

NACA employees are expected to actively support the organization's mission of expanding affordable homeownership, addressing housing inequities and systemic racism, reducing the racial wealth disparity gap, stabilizing neighborhoods, and advocating for economic justice. NACA requires staff to adhere to and participate in NACA’s advocacy, campaigns, events, outreach, community organizing, actions, voter registration, and other activities as determined by NACA. This is also important for NACA’s continued success and in expanding NACA’s purchase and other programs. NACA staff have a tremendous impact on the Members and communities they serve. 

KNOWLEDGE, SKILLS, AND ABILITIES

NACA seeks staff with a positive and open attitude, a strong work ethic, and relentless commitment to success with attention to detail and ability to meet aggressive deadlines and ambitious goals. S/he is expected to have a high level of core competencies and skills as stated below and described in detail at www.naca.com.

EDUCATION & CERTIFICATIONS:

The education and certifications below are required or preferred.

 

EXPERIENCE:

APPLICATION PROCESS

Applicants must complete the application at www.naca.com.

 

NACA is an equal opportunity employer. Minority and bilingual individuals, particularly those who speak and write in Spanish, as well as second-chance applicants, are strongly encouraged to apply. To follow up and for inquiries regarding this and other positions, contact NACA's HR Department at [email protected].

This job description is solely for descriptive purposes to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. NACA reserves the right to modify or assign additional duties, and to make unilateral changes in its sole discretion. This job description does not constitute a contract for employment with employment at NACA on an “at-will” basis. 

ABOUT NACA (www.naca.com)

NACA is the largest and most effective non-profit homeownership and advocacy organization in the country. NACA is one of the most exciting homeownership and advocacy organizations that is both respected and feared for its effective operations and aggressive advocacy over four decades. Founded in 1988, NACA has won campaigns against some of the country’s most powerful companies and individuals engaged in predatory and discriminatory lending. NACA’s success is a result of its relentless confrontational advocacy as well as state-of-the-art systems and operations. NACA is well positioned for the future with more than $20 billion from major lenders, of which $15 billion is from Bank of America, to fund its extraordinary mortgage.

 

NACA is rapidly growing with 50 offices nationwide and more than three million Members. NACA stands out in the following areas: 

For more information about NACA and its history and programs, visit www.naca.com.