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Full-time
bachelor degree
Healthcare benefits, Medical insurance, Dental insurance, Vision insurance, Health savings account, Life insurance
Posted 6d ago
~40 hrs/week
Responsibilities
The analyst manages customer accounts to ensure timely payment of outstanding balances and resolve payment disputes. The role involves monitoring portfolios, documenting collection contacts, and maintaining positive relationships with internal and external partners.
Requirements
Candidates should have 3-5 years of related experience and proficiency in Microsoft Office Suite. A bachelor's degree is preferred, along with strong organizational and customer service skills.
Full job description
HYBRID ROLE BASED OUT OF OUR CARROLLTON OFFICE
Job Purpose:
The Collection Services Analyst is responsible for managing customer accounts to ensure timely payment of outstanding balances. This role works with customers and internal partners to resolve payment issues, reduce delinquency, improve cash flow, and maintain positive customer relationships while supporting the company’s credit and collection objectives.
Job Responsibilities:
● Research and resolve customer disputes and issues. ● Gain access to and enter invoices for customers so we can obtain payment via a third party invoicing system. ● Consistent follow up to insure customer information requests have been satisfied and commitments have been met. ● Document all customer collection contacts (both internal and external), specifically promises to pay, agreements and information requests. ● Maintain customer contact (via phone and e-mail) regarding delinquent invoices, credit memos, invalid deductions, on account payments, customer disputes and terms discrepancies. ● Collect relevant information that is needed to affect payment, including obtaining copies of invoices, proofs of delivery, credit memos, details from a DFR and on account payments. ● Monitor a specific portfolio of accounts and initiates action to facilitate on-time payment of invoices and to recover delinquent receivable. ● Establish and maintain positive relationships with customers both internal and external.
Additional Responsibilities & Qualifications:
● Strong customer focused orientation. Establish and maintain positive relationships with customers both internal and external. ● Strong organizational and project management skills.
Work Experience:
● 3-5 years of related job experience.● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.● Basic experience of simple office/operational systems.● Excellent verbal, written, people, and diplomacy skills are required.● Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework.● Proficient with Microsoft Office Suite.● Strong customer service skills (friendly, courteous and helpful).
Education:
● Bachelor's Degree Preferred
What We Offer
Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.
About Veritiv
Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.
Veritiv is an Equal Opportunity/Affirmative Action employer. EEO Policy US | EEO Policy Mexico This description does not attempt to define the job's essential functions as defined by applicable disabilities law.
Transportation, Logistics, Supply Chain and Storage
Company size
5,001-10,000 employees
Headquarters
Atlanta, Georgia
LinkedIn followers
78,018
Veritiv Operating Company is a leading, global provider of specialty packaging solutions designed to help businesses operate more sustainably and efficiently. Beyond packaging, Veritiv delivers JanSan, hygiene, print, and publishing products and services that support cleaner, safer, and more resilient operations. Serving customers across a wide range of industries, Veritiv combines an extensive distribution network in the U.S. and Mexico with deep expertise, global resources, and team members around the world focused on improving performance and helping customers adapt to a rapidly changing marketplace. Learn more at www.veritiv.com.
Our vision is to be the most desired B2B design-to-delivery provider by serving our customers with a solutions-first mindset. We achieve this through living our CODE of Values every day. Our values unite us as one team, represent who we are as a company and influence our operations. The Veritiv CODE is our guidepost for everything we do to get to what matters most.
C - Cultivate Innovation
O - Own It
D - Delivery and Delight
E - Embrace the Green
Offices: 1000 Abernathy Road NE Building 400, Suite 1700, Atlanta, Georgia 30328, US
How many Administrative jobs are open in Carrollton, TX right now?
There are currently 159 open administrative positions in Carrollton, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Carrollton, TX?
Companies currently hiring include Qalam Marketing & PR Co., City of Carrollton, KabaFusion, MB2 Dental, Veritiv, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Carrollton, TX?
Yes — 15 of the 159 open administrative positions offer remote or hybrid work (4 remote, 11 hybrid).
How do I apply for Administrative jobs in Carrollton, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.