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$18/hr–$25/hr
Mid level
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Full-time
Posted 2d ago
~40 hrs/week
Responsibilities
The Escalations Specialist resolves complex or high-priority customer issues by investigating concerns and coordinating with internal departments. They identify root causes and recommend corrective actions to ensure customer satisfaction and operational compliance.
Requirements
Candidates must have at least 2 years of experience in auto-finance and customer service or escalation handling. Strong communication, analytical, and problem-solving skills are required, along with proficiency in CRM systems and Microsoft Office.
Full job description
Position Overview:
The Escalations Specialist serves as a subject‑matter expert in resolving complex or escalated customer issues that require advanced problem‑solving, clear communication, and strong judgment. This role manages high‑priority inquiries received through phone, email, and written channels, ensuring accurate, timely, and empathetic resolution.
The specialist investigates concerns, coordinates with internal departments, identifies root causes, and recommends corrective actions while maintaining compliance with internal policies and industry standards. This position plays a critical role in protecting customer satisfaction, brand reputation, and operational integrity.
Qualifications:
2+ years of auto‑finance experience required.
2+ years of customer service or escalation-handling experience.
Strong verbal and written communication skills, with the ability to de‑escalate tense situations.
Excellent listening skills and ability to interpret customer needs.
Demonstrated ability to resolve issues calmly, logically, and diplomatically.
Proven problem‑solving and analytical skills, especially when handling complex or high‑risk customer issues.
Consistent punctuality, reliability, and adherence to attendance standards.
Ability to work independently while contributing to team goals.
Proficiency with SHAW Spectrum (LSM), CRM systems, and Microsoft Office (preferred).
Obra Capital, Inc. is a specialized alternative asset management firm that provides investment products and solutions across insurance special situations, structured credit, asset-based finance, and longevity. The firm aims to generate long-term value and attractive returns for investors through a variety of vertically integrated commingled funds and separate accounts. With capabilities in investing, originating, structuring, and servicing, Obra provides differentiated investment opportunities and capital solutions for investors globally. For more information about Obra, please visit www.obra.com.
Offices: 437 Madison Avenue, 26th Floor, New York, NY 10022, US · 835 W. 6th Street, Suite 1400, Austin, Texas 78703, US
How many Administrative jobs are open in Carrollton, TX right now?
There are currently 159 open administrative positions in Carrollton, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Carrollton, TX?
Companies currently hiring include Qalam Marketing & PR Co., City of Carrollton, KabaFusion, MB2 Dental, Veritiv, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Carrollton, TX?
Yes — 15 of the 159 open administrative positions offer remote or hybrid work (4 remote, 11 hybrid).
How do I apply for Administrative jobs in Carrollton, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.