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Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. As a Service Coordinator, you are a part of a dynamic team that allows you to grow…
Skills: Customer Service, Service Dispatching, Scheduling, Microsoft Outlook, Microsoft Excel
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Technician to join our amazing culture. In this role, you will install, program, system start-up/check-out, certify, and c…
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Full-time
bachelor degree, professional certificate
10 Company Holidays, Paid Time Off, Fun & Laughter Day Off, Medical Plan, Dental Plan, Vision Plan
Posted 16h ago
~40 hrs/week
Responsibilities
The Service Coordinator handles customer calls, dispatches work orders, and schedules maintenance for technicians and subcontractors. They are also responsible for procurement of materials, processing invoices, and maintaining customer satisfaction records.
Requirements
Candidates should have a college degree, trade school certification, or equivalent experience, with a preference for 1-3 years in dispatch or administrative roles. Proficiency in Microsoft Office and basic financial knowledge of accounts payable/receivable are required.
Full job description
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. As a Service Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Coordinator.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with “Our Training and Your Experience”
Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
Handles incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general inquiries as required. May provide support and backup for other areas of the business.
Creates and dispatches work orders in iCare as required for scheduling of planned maintenance and service.
Attends weekly planning sessions, conducts weekly service paperwork reconciliation and performs weekly time sheet data entry.
Completes Service Agreement work orders as required.
Monitors and follows up on subcontractor pricing; processes and approves invoicing.
Administers the check in/checkout process of Technicians in accordance with company safety policy and advises Supervisors of any missing/late Technicians.
Accurately and promptly enters work order purchase orders into Spectrum and processes orders.
Updates, populates, maintains and develops customer service binders to maximize customer service and satisfaction.
Procures Parts/Materials for service work orders.
Provides Service Quotes to customers with the assistance of the Service Supervisor. Schedules and follows up on all monthly maintenance customer accounts. This includes ensuring timely communication with contract customers, key customers and subcontractors. Meets monthly to discuss expiring contracts and reviews upcoming PM visits.
Establishes and maintains a customer satisfaction follow up and call back procedure and provides senior management with appropriate feedback. Assists with customer satisfaction surveys.
Accurately and on a timely basis, administers Spectrum maintenance, including adding new sites, adding flags and modifying customer site changes.
Provides Specialists with badging and access to customer sites. Ensures that the Specialists have completed all customer specific training. Maintains a log for badging access and training.
Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.
Acts as our customer's best service provider at all times thereby ensuring Convergint is the customer's first choice for service.
Performs other duties and responsibilities as requested or required.
What You’ll Need
Exceptional telephone and personal customer service skills and ability to work under pressure.
Excellent Microsoft Outlook, Excel, and Word skills.
Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
Company Benefits
Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:
10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Requirements:
Education: College degree, trade school or equivalent experience
Preferred Experience: (but not required):
1-3 years call center, dispatch, or administrative
Experience in a construction industry environment
Convergint is an Equal Opportunity Employer.
Visit our Convergint careers site to learn more about the company and the exciting opportunities available.
Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence. At Convergint, our top priority is service in every way — service to customers, colleagues, and community.
As an integrator, Convergint works alongside a global network of partners and manufacturers to design, install, and service electronic security, cybersecurity, fire and life safety, building automation, and audio-visual systems for enterprise customers.
Our unique and empowered culture, guided by our Values and Beliefs, helps us stay accountable to our mission, and our number one objective: to be our customers’ best service provider.
Listed as the #1 systems integrator in SDM Magazine’s Top Systems Integrators Report for the past 7 years, Convergint leads with over 10,000 colleagues and more than 220 locations worldwide.
Learn more about who we are and what we do at www.convergint.com.
Offices: 2000 Center Dr, Suite #A315, Hoffman Estates, Illinois 60192, US
Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence. At Convergint, our top priority is service in every way — service to customers, colleagues, and community.
As an integrator, Convergint works alongside a global network of partners and manufacturers to design, install, and service electronic security, cybersecurity, fire and life safety, building automation, and audio-visual systems for enterprise customers.
Our unique and empowered culture, guided by our Values and Beliefs, helps us stay accountable to our mission, and our number one objective: to be our customers’ best service provider.
Listed as the #1 systems integrator in SDM Magazine’s Top Systems Integrators Report for the past 7 years, Convergint leads with over 10,000 colleagues and more than 220 locations worldwide.
Learn more about who we are and what we do at www.convergint.com.
Offices: 2000 Center Dr, Suite #A315, Hoffman Estates, Illinois 60192, US