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Full-time
high school
10 Company holidays, Paid time off, Fun & laughter day off, Medical plan, Dental plan, Vision plan
Posted 2d ago
~40 hrs/week
Responsibilities
The Security Service Specialist is responsible for diagnosing, troubleshooting, and repairing electronic security systems while providing world-class service to customers. They will perform preventative maintenance, execute service calls, and ensure all work complies with safety regulations and company standards.
Requirements
Candidates must have a high school diploma or GED and possess solid mechanical and electrical aptitude. Experience in electronic, fire alarm, life safety, or building automation industries is preferred.
Full job description
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture. As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with “Our Training and Your Experience”
Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.
Performs other duties and responsibilities as requested or required.
What You’ll Need
Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
Company Benefits
Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:
10 Company Holidays and Paid Time Off starting at 13 days annually
Fun & Laughter Day Off
Medical, Dental & Vision Plan
Life insurance & Disability Plan
Wellness Program
401K Matching Plan
Colleague Assistance Program
Tuition reimbursement
Competitive salary and compensation plan
Vehicle reimbursement plan or company vehicle
Corporate Social Responsibility Day
Cell phone reimbursement (if applicable)
Paid parental leave
Requirements:
Education: High School/GED or equivalent experience
Preferred Experience: (but not required):
1-3 years relevant
Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation
Convergint is an Equal Opportunity Employer.
Visit our Convergint careers site to learn more about the company and the exciting opportunities available.
Related keywords
Security Service TechnicianElectronic securityFire alarmLife safetyBuilding automationSystems integrationTroubleshootingPreventative maintenanceElectrical aptitudeMechanical aptitudeNetwork systemsMS OfficeService reportsDatabase managementSystems auditCustomer support
Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence. At Convergint, our top priority is service in every way — service to customers, colleagues, and community.
As an integrator, Convergint works alongside a global network of partners and manufacturers to design, install, and service electronic security, cybersecurity, fire and life safety, building automation, and audio-visual systems for enterprise customers.
Our unique and empowered culture, guided by our Values and Beliefs, helps us stay accountable to our mission, and our number one objective: to be our customers’ best service provider.
Listed as the #1 systems integrator in SDM Magazine’s Top Systems Integrators Report for the past 7 years, Convergint leads with over 10,000 colleagues and more than 220 locations worldwide.
Learn more about who we are and what we do at www.convergint.com.
Offices: 2000 Center Dr, Suite #A315, Hoffman Estates, Illinois 60192, US
Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence. At Convergint, our top priority is service in every way — service to customers, colleagues, and community.
As an integrator, Convergint works alongside a global network of partners and manufacturers to design, install, and service electronic security, cybersecurity, fire and life safety, building automation, and audio-visual systems for enterprise customers.
Our unique and empowered culture, guided by our Values and Beliefs, helps us stay accountable to our mission, and our number one objective: to be our customers’ best service provider.
Listed as the #1 systems integrator in SDM Magazine’s Top Systems Integrators Report for the past 7 years, Convergint leads with over 10,000 colleagues and more than 220 locations worldwide.
Learn more about who we are and what we do at www.convergint.com.
Offices: 2000 Center Dr, Suite #A315, Hoffman Estates, Illinois 60192, US