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Jobs at Convergint (Now Hiring) — 62 open

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Service Coordinator 1

Oklahoma City, Oklahoma, United States · On-site

Mid level$67M raised

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. As a Service Coordinator, you are a part of a dynamic team that allows you to grow…

Skills: Customer Service, Service Dispatching, Scheduling, Microsoft Outlook, Microsoft Excel

Convergint logoConvergint

Security Project Technician Milwaukee, WI

Menomonee Falls, Wisconsin, United States · On-site

Mid level$67M raised

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Technician to join our amazing culture. In this role, you will install, program, system start-up/check-out, certify, and c…

Skills: System Installation, Programming, Troubleshooting, Blueprint Reading, Customer Training

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Service Coordinator - Dallas, TX

Carrollton, Texas, United States · On-site

Mid level$67M raised

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. As a Service Coordinator, you are a part of a dynamic team that allows you to grow…

Skills: Customer Service, Service Dispatching, Scheduling, Microsoft Outlook, Microsoft Excel

Convergint logoConvergint

Security Project Technician Madison, WI

Madison, Wisconsin, United States · On-site

Mid level$67M raised

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Technician to join our amazing culture. In this role, you will install, program, system start-up/check-out, certify, and c…

Skills: Security System Installation, Programming, Troubleshooting, Blueprint Reading, Technical Support

Convergint logoConvergint

Fire Alarm Project Specialist 3 - Huntsville, AL

Huntsville, Alabama, United States · On-site

Senior$67M raised

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Fire Alarm Technician to join our amazing culture. In this role, you will install, program, perform system start-up/check-out, test…

Skills: Fire Alarm Installation, System Programming, Commissioning, Troubleshooting, Technical Support

Convergint logoConvergint

Engineering Specialist 1 - Jackson, MS

Jackson, Mississippi, United States · On-site

Entry level$67M raised

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Engineering Specialist to join our amazing culture. As an Engineering Specialist, you are a part of a dynamic team that allows you …

Skills: Application Engineering, Programming, Troubleshooting, Building Automation Systems, Mechanical Aptitude

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Security Project Technician 2 (Data Centers) - Fort Wayne, IN

Fort Wayne, Indiana, United States · On-site

Mid level$67M raised

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Technician to join our amazing culture. In this role, you will install, program, system start-up/check-out, certify, and c…

Skills: System Installation, Programming, Troubleshooting, Blueprint Reading, Technical Support

Convergint logoConvergint

Site Supervisor (Data Centers) - Lima, OH

Lima, Ohio, United States · On-site

Senior$67M raised

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Field Project Manager to join our amazing culture. In this role, you will be responsible for the installation, programming, system …

Skills: Site Management, Project Coordination, Subcontractor Supervision, Troubleshooting, Blueprint Reading

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Security Project Technician 2 (Data Centers) - Columbus, OH

Westerville, Ohio, United States · On-site

Mid level$67M raised

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Technician to join our amazing culture. In this role, you will install, program, system start-up/check-out, certify, and c…

Skills: Security System Installation, Programming, Troubleshooting, Blueprint Reading, Technical Support

Convergint logoConvergint

Project Manager 3 (Data Centers) - Lima, OH

Lima, Ohio, United States · On-site

$95k–$105k/yr

Senior$67M raised

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Project Manager to join our amazing culture. As a Project Manager, you are a part of a dynamic team that allows you to grow as Conv…

Skills: Project Management, Application Engineering, Field Installation, Budgeting, Cost Control

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Security Service Technician

Phoenix, Arizona, United States · On-site

Mid level$67M raised

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture. As a Security Service Technician, you are a part of a dynamic team that al…

Skills: Troubleshooting, System Integration, Preventative Maintenance, Electronic Security Systems, Fire Alarm Systems

Convergint logoConvergint

Project Manager

Phoenix, Arizona, United States · On-site

Senior$67M raised

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Project Manager to join our amazing culture. In this role, you will ensure that projects are effectively executed within budgeted c…

Skills: Project Management, Budgeting, Cost Control, Customer Relationship Management, Technical Implementation

Convergint logoConvergint

Security Project Technician 3

Noblesville, Indiana, United States · On-site

Senior$67M raised

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Technician to join our amazing culture. In this role, you will be responsible for installing, programming, system start-up…

Skills: System Installation, Programming, System Certification, Technical Support, Blueprint Reading

Convergint logoConvergint

Project Manager 2

Wade Hampton, South Carolina, United States · On-site

Senior$67M raised

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Project Manager to join our amazing culture. In this role, you will ensure that projects are effectively executed within budgeted c…

Skills: Project Management, Budgeting, Cost Control, Customer Relationship Management, Technical Implementation

Convergint logoConvergint

Security Service Technician - Miami, FL

Miami, Florida, United States · On-site

Mid level$67M raised

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture. In this role, you will service and support existing customers by respondin…

Skills: Fire Alarm Systems, Electronic Security Systems, Access Control Systems, Troubleshooting, Programming

Convergint logoConvergint

SES Warehouse Programmer (On-Site)

Hoffman Estates, Illinois, United States · On-site

$44k–$62k/yr

Entry level$67M raised

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking SES Warehouse Programmer to join our amazing culture. In this role, you will be responsible for programming, configuring, and prepa…

Skills: Electronic Network Programming, Device Configuration, Networking Fundamentals, IP Addressing, Firmware Updates

Convergint logoConvergint

Badging Specialist - Abilene, TX

Abilene, Texas, United States · On-site

Entry level$67M raised

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Badging Specialist to join our amazing culture. As a Badging Specialist, you are a part of a dynamic team that allows you to grow a…

Skills: Security Monitoring, CCTV Management, Dispatching, Emergency Response, Access Control

Convergint logoConvergint

Security Service Specialist 1

Nashville, Tennessee, United States · On-site

Entry level$67M raised

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture. As a Security Service Technician, you are a part of a dynamic team that al…

Skills: Troubleshooting, System Diagnosis, Repair and Maintenance, Customer Service, Technical Support

Convergint logoConvergint

Contract Administrator

West Valley City, Utah, United States · On-site

Senior$67M raised

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Contract Administrator to join our amazing culture. In the role, you will be responsible for providing support for the corporate le…

Skills: Contract Administration, Legal Drafting, Contract Negotiation, RFP Management, Compliance Monitoring

Convergint logoConvergint

Electrical Installer 3

Bethel, Connecticut, United States · On-site

$49k–$68k/yr

Mid level$67M raised

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Electrical Installer 3 to join our amazing culture. In this role, you will install, program, test, repairs, and service a variety o…

Skills: Access Control Installation, Network Camera Installation, Door Hardware Installation, Panel Wiring, Blueprint Reading

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Showing 1–20 of 62

Convergint logo

Service Coordinator 1

Convergint

Oklahoma City, Oklahoma, United States • On-site

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Mid level

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  • Full-time
  • bachelor degree, professional certificate
  • 10 Company Holidays, Paid Time Off, Fun & Laughter Day Off, Medical Plan, Dental Plan, Vision Plan
  • Posted 16h ago
  • ~40 hrs/week

Responsibilities

The Service Coordinator handles customer calls, dispatches work orders, and schedules maintenance for technicians and subcontractors. They are also responsible for procurement of materials, processing invoices, and maintaining customer satisfaction records.

Requirements

Candidates should have a college degree, trade school certification, or equivalent experience, with a preference for 1-3 years in dispatch or administrative roles. Proficiency in Microsoft Office and basic financial knowledge of accounts payable/receivable are required.

Full job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture. As a Service Coordinator, you are a part of a dynamic team that allows you to grow as Convergint grows.

 

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

 

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Coordinator.

 

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.  We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

 

What you’ll do with “Our Training and Your Experience”

  • Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
  • Handles incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites and handling all general inquiries as required. May provide support and backup for other areas of the business.
  • Creates and dispatches work orders in iCare as required for scheduling of planned maintenance and service.
  • Attends weekly planning sessions, conducts weekly service paperwork reconciliation and performs weekly time sheet data entry.
  • Completes Service Agreement work orders as required.
  • Monitors and follows up on subcontractor pricing; processes and approves invoicing.
  • Administers the check in/checkout process of Technicians in accordance with company safety policy and advises Supervisors of any missing/late Technicians.
  • Accurately and promptly enters work order purchase orders into Spectrum and processes orders.
  • Updates, populates, maintains and develops customer service binders to maximize customer service and satisfaction.
  • Procures Parts/Materials for service work orders.
  • Provides Service Quotes to customers with the assistance of the Service Supervisor.
    Schedules and follows up on all monthly maintenance customer accounts. This includes ensuring timely communication with contract customers, key customers and subcontractors. Meets monthly to discuss expiring contracts and reviews upcoming PM visits.
  • Establishes and maintains a customer satisfaction follow up and call back procedure and provides senior management with appropriate feedback. Assists with customer satisfaction surveys.
  • Accurately and on a timely basis, administers Spectrum maintenance, including adding new sites, adding flags and modifying customer site changes.
  • Provides Specialists with badging and access to customer sites. Ensures that the Specialists have completed all customer specific training. Maintains a log for badging access and training.
  • Provides administrative overflow support as and where required. This includes photocopying, filing, general typing correspondence, minutes.
  • Acts as our customer's best service provider at all times thereby ensuring Convergint is the customer's first choice for service.
  • Performs other duties and responsibilities as requested or required.

 

What You’ll Need

  • Exceptional telephone and personal customer service skills and ability to work under pressure.
  • Excellent Microsoft Outlook, Excel, and Word skills.
  • Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
  • Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
  • Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.

 

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

  • 10 Company Holidays and Paid Time Off starting at 13 days annually
  • Fun & Laughter Day Off
  • Medical, Dental & Vision Plan
  • Life insurance & Disability Plan
  • Wellness Program
  • 401K Matching Plan
  • Colleague Assistance Program
  • Tuition reimbursement
  • Competitive salary and compensation plan
  • Vehicle reimbursement plan or company vehicle
  • Corporate Social Responsibility Day
  • Cell phone reimbursement (if applicable)
  • Paid parental leave

 

Requirements:

Education: College degree, trade school or equivalent experience

Preferred Experience: (but not required):  

  • 1-3 years call center, dispatch, or administrative
  • Experience in a construction industry environment

 

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

 

Related keywords

iCareSpectrumService DispatchingWork OrdersPurchase OrdersAccounts ReceivableAccounts PayableConstruction IndustryCustomer SatisfactionMaintenance SchedulingSubcontractor ManagementSystems IntegratorAdministrative SupportCall Center

About Convergint

LinkedInVisit site
Industry
Security and Investigations
Company size
10,001+ employees
Headquarters
Hoffman Estates, Illinois
LinkedIn followers
220,710
Total funding
$67M

Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence. At Convergint, our top priority is service in every way — service to customers, colleagues, and community. As an integrator, Convergint works alongside a global network of partners and manufacturers to design, install, and service electronic security, cybersecurity, fire and life safety, building automation, and audio-visual systems for enterprise customers. Our unique and empowered culture, guided by our Values and Beliefs, helps us stay accountable to our mission, and our number one objective: to be our customers’ best service provider. Listed as the #1 systems integrator in SDM Magazine’s Top Systems Integrators Report for the past 7 years, Convergint leads with over 10,000 colleagues and more than 220 locations worldwide. Learn more about who we are and what we do at www.convergint.com.

Offices: 2000 Center Dr, Suite #A315, Hoffman Estates, Illinois 60192, US

Physical SecurityAccess ControlVideoCCTVIntrusionBiometricsCyber Security ConsultingCommand CenterWirelessCredentials
View all jobs at Convergint

About Convergint

LinkedInVisit site
Industry
Security and Investigations
Company size
10,001+ employees
Headquarters
Hoffman Estates, Illinois
LinkedIn followers
220,710
Total funding
$67M

Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence. At Convergint, our top priority is service in every way — service to customers, colleagues, and community. As an integrator, Convergint works alongside a global network of partners and manufacturers to design, install, and service electronic security, cybersecurity, fire and life safety, building automation, and audio-visual systems for enterprise customers. Our unique and empowered culture, guided by our Values and Beliefs, helps us stay accountable to our mission, and our number one objective: to be our customers’ best service provider. Listed as the #1 systems integrator in SDM Magazine’s Top Systems Integrators Report for the past 7 years, Convergint leads with over 10,000 colleagues and more than 220 locations worldwide. Learn more about who we are and what we do at www.convergint.com.

Offices: 2000 Center Dr, Suite #A315, Hoffman Estates, Illinois 60192, US

Physical SecurityAccess ControlVideoCCTVIntrusionBiometricsCyber Security ConsultingCommand CenterWirelessCredentials
View all jobs at Convergint

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