Description As a Service Advisor, your primary responsibility is to provide products and services to Customers, promote long term Customer retention, and follow through with the Internal Customer Service Team to ensure t…
Experienced Commercial Door Technician - Automatic Door
Livonia, Michigan, United States · On-site
$28/hr–$36/hr
Mid level
Description Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Experienced Commercial Door Technician to join our company. We are consi…
Skills: Commercial Door Installation, Troubleshooting, Mechanical Aptitude, Door Hardware Configuration, Customer Service
Description Service Advisor Job Description: Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Service Advisor to join our company. We…
Description Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Experienced Commercial Door Technician to join our company. We are consi…
Skills: Commercial Door Installation, Troubleshooting, Mechanical Aptitude, Customer Service, Door Hardware Configuration
Description Service Advisor Job Description: Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Commercial Door Service Advisor to join…
Skills: Clear Communication, Effective Listening, Interpersonal Skills, Sales, Customer Service
Richland County, South Carolina, United States · On-site
$23/hr–$29/hr
Entry level
Description Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking Service Technicians to join our team of door industry professionals. We are consider…
Skills: Door Installation, Mechanical Aptitude, Troubleshooting, Hardware Configuration, Safety Compliance
Sales Representative Industrial Commercial Door - Commissioned
Tallahassee, Florida, United States · On-site
Mid level
Description Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a Industrial Commercial Door Commissioned Sales (Business to Business) Representativ…
Skills: B2B Sales, Lead Generation, Blueprint Analysis, Cost Estimation, Negotiation
Description Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking Service Technicians to join our team of door industry professionals. We are consider…
Skills: Door Installation, Mechanical Aptitude, Troubleshooting, Hardware Installation, Customer Service
Richland County, South Carolina, United States · On-site
$28/hr–$32/hr
Mid level
Description Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Experienced Commercial Door Technician to join our company. We are consi…
Skills: Commercial Door Installation, Troubleshooting, Mechanical Aptitude, Door Hardware Configuration, Customer Service
Description Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Experienced Commercial Door Technician to join our company. We are consi…
Skills: Commercial Door Installation, Troubleshooting, Mechanical Aptitude, Customer Service, Door Hardware Configuration
Description Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking Service Technicians to join our team of door industry professionals. We are consider…
Skills: Door Installation, Mechanical Aptitude, Troubleshooting, Hardware Configuration, Customer Service
Description Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking Service Technicians to join our team of door industry professionals. We are consider…
Skills: Door Installation, Mechanical Aptitude, Troubleshooting, Hardware Installation, Customer Service
Jefferson Parish, Louisiana, United States · On-site
$26/hr–$33/hr
Mid level
Description Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Experienced Commercial Door Technician to join our company. We are consi…
Skills: Commercial Door Installation, Troubleshooting, Mechanical Aptitude, Door Hardware Configuration, Customer Service
Description Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking Service Technicians to join our team of door industry professionals. We are consider…
Skills: Door Installation, Mechanical Aptitude, Troubleshooting, Hardware Installation, Customer Service
Description Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Experienced Commercial Door Technician to join our company. We are consi…
Skills: Commercial Door Installation, Troubleshooting, Mechanical Aptitude, Door Hardware Configuration, Customer Service
Description Reliable Door and Dock is a leading commercial overhead door and loading dock equipment service and installation company, headquartered in Jackson, WI. We specialize in delivering top-quality service, providi…
Skills: Microsoft Excel, Organization, Attention To Detail, Customer Service, Data Analysis
Description Vortex is the leader in Doors/Security Products, Storefront Glass/Glazing, Access Controls and Material Handling Equipment for Commercial, Industrial and Retail Facilities. These products and services are in …
Description Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Experienced Commercial Door Technician to join our company. We are consi…
Skills: Commercial Door Installation, Troubleshooting, Mechanical Aptitude, Door Hardware Configuration, Customer Service
Description Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Experienced Commercial Door Technician to join our company. We are consi…
Skills: Door Installation, Troubleshooting, Mechanical Aptitude, Customer Service, Welding
Description Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Experienced Commercial Door Technician to join our company. We are consi…
Skills: Commercial Door Installation, Troubleshooting, Mechanical Aptitude, Door Hardware Configuration, Customer Service
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$33/hr–$46/hr
Full-time
high school
Posted 2d ago
~40 hrs/week
Responsibilities
The Service Advisor is responsible for managing customer relationships, driving sales through leads and proposals, and overseeing project operations from material ordering to billing. They also provide technical support to technicians and ensure high levels of customer satisfaction and retention.
Requirements
Candidates must have a High School Diploma or GED and at least 2 years of experience as a Level IV Service Technician or CSR II. A valid driver's license, a good driving record, and strong communication skills are required.
Full job description
Description
As a Service Advisor, your primary responsibility is to provide products and services to Customers, promote long term Customer retention, and follow through with the Internal Customer Service Team to ensure the Customer is satisfied with the work we performed. Must be a Service Technician as a Level IV or a CSR II for the past 2 years to be eligible to apply.
Duties and Responsibilities:Sales
Take calls from Customers calling in new SQs
Make contact, qualify and effectively run leads
Visit key Customers
Target meetings and cold calls on nearby or large businesses
Operations
Pricing, proposals and presentation to Customers with follow up
Write up Service Orders with proper material lists, scope and hours
Identify and order materials for jobs sold
Check in material for jobs sold
Project management of jobs sold
Back checks and in-person jobsite visits
Proposal follow up and closing
Photo processing and filing
Billing review and approval
Assist in job board scheduling and management
Help order materials for jobs signed in the blue or help CSRs with ordering
Assist CSRs with daily/back-bid quotes including chain accounts
Help verify and check material in for most SC jobs
Order shop and truck stock materials as requested
Help with processing and sorting morning paperwork
Verify take-off sheet and recommendation info with STs
Verify timecard accuracy
Fleet maintenance and truck safety check
Helps plan and run SC and Safety Meetings
Work with Customers to provide accurate and suitable products and services to meet their needs
Must have strong sales and excellent customer service skills
Great attendance is a must to be eligible to apply
Build valuable relationships with all Customers, including key accounts
Promote Vortex positively at all times
Manages and orders all shop and truck stock
Collection visits
Monitor and manage on-call schedule
Large project and blueprint quoting and project management
Satellite SC management (If applicable)
Technical Support
Help STs with questions, locating material and staying on schedule
Onsite training, problem solving and project launching
Handle most tech support
Specific training of newer STs as needed
Helping with all disputes including in-person PR calls
ST warranty coaching and procedure review
Requirements
Important Skills:
Clear communication: It is essential that you have the ability to communicate clearly and effectively, both verbally and in written form
Effective listening: Listening is the key to effective communication. Without the ability to listen carefully to what a Customer is saying, the message could be easily misunderstood and misinterpreted
Results driven and passionate about selling: Be passionate about the products and services we provide and strive to provide what’s best for the Customer and the Company
Interpersonal skills: Balance Customer’s and Company’s needs to make sure that the Customer is satisfied, and build a reputation as a person who is consistent and direct while still seeking to be helpful
Warranty qualifications, (save a warranty)(manage warranty calls)
Qualification: 2 years as a Service Technician level IV or 2 years as CSR II
To maintain operational consistency and ensure excellent customer service, Service Advisors are expected to adhere to the following attendance and sick leave guidelines of 5 days or less required. Consistent punctuality is required
Support daily review procedures.
What you should have:
Education: High School Diploma or General Education Degree (GED)
Other required knowledge, skills, and abilities:
Ability to read, understand, and comprehend documents such as work instructions and procedure manuals
Ability to speak effectively and interact with team members and leadership
Ability to solve practical problems and deal with a variety of variables in a situation
America’s highest quality and most customer-centric commercial and industrial door services company.
Industry
Facilities Services
Company size
1,001-5,000 employees
Founded
1937
Headquarters
Irvine, CA
LinkedIn followers
4,873
Vortex Doors is your industry expert for commercial and industrial door repair services. With our fast, traditional, friendly Customer Service, you can count on us to be there when you need us! Services include:
◾Commercial Roll-Up Door Repair
◾Commercial Overhead Door Repair
◾Commercial Hollow Metal Door Repair
◾Commercial Wood Door Repair
◾Commercial Glass Entrance Door Repair
◾Commercial Gate Repair
◾Commercial Grille Repair
◾Dock Equipment and Leveler Repair
◾Hangar Door Repair
◾Commercial Security Door Repair
◾Specialty Door Repair
◾Board Ups and Glass Replacement
Vortex can provide same day service to keep your building safe and secure! We operate 81 self-performing Service Centers with over 490 well-stocked Service Trucks for the fastest response time in the industry.
With over 88 years of experience, you can be confident that Vortex will exceed your expectations, and provide you with the most experienced Team of exclusively trained technicians in the industry.
Service. Quality. Reliability. Integrity. For your door, dock and gate needs, experience the Vortex difference.
Recognized in Most Loved Workplaces 2024 & Top 100 Most Loved Workplaces 2025
Offices: 20 Odyssey, Irvine, CA 92618, US · 320 Irving Drive, Oxnard, CA 93030, US · 15140 Bledsoe Street, B, Sylmar, CA 91342, US · 11707 W Sam Houston Pkwy S, Houston, Texas 77031, US · 15214 E Fremont Dr, Centennial, Colorado 80112, US
Overhead Warehouse DoorsEntrance DoorsFire DoorsLoading Dock LevelersSecurity GatesAccess Control SystemsAutomatic Entrance DoorsHigh Speed Doorsand Rolling GrillesFacilities Support Services
America’s highest quality and most customer-centric commercial and industrial door services company.
Industry
Facilities Services
Company size
1,001-5,000 employees
Founded
1937
Headquarters
Irvine, CA
LinkedIn followers
4,873
Vortex Doors is your industry expert for commercial and industrial door repair services. With our fast, traditional, friendly Customer Service, you can count on us to be there when you need us! Services include:
◾Commercial Roll-Up Door Repair
◾Commercial Overhead Door Repair
◾Commercial Hollow Metal Door Repair
◾Commercial Wood Door Repair
◾Commercial Glass Entrance Door Repair
◾Commercial Gate Repair
◾Commercial Grille Repair
◾Dock Equipment and Leveler Repair
◾Hangar Door Repair
◾Commercial Security Door Repair
◾Specialty Door Repair
◾Board Ups and Glass Replacement
Vortex can provide same day service to keep your building safe and secure! We operate 81 self-performing Service Centers with over 490 well-stocked Service Trucks for the fastest response time in the industry.
With over 88 years of experience, you can be confident that Vortex will exceed your expectations, and provide you with the most experienced Team of exclusively trained technicians in the industry.
Service. Quality. Reliability. Integrity. For your door, dock and gate needs, experience the Vortex difference.
Recognized in Most Loved Workplaces 2024 & Top 100 Most Loved Workplaces 2025
Offices: 20 Odyssey, Irvine, CA 92618, US · 320 Irving Drive, Oxnard, CA 93030, US · 15140 Bledsoe Street, B, Sylmar, CA 91342, US · 11707 W Sam Houston Pkwy S, Houston, Texas 77031, US · 15214 E Fremont Dr, Centennial, Colorado 80112, US
Overhead Warehouse DoorsEntrance DoorsFire DoorsLoading Dock LevelersSecurity GatesAccess Control SystemsAutomatic Entrance DoorsHigh Speed Doorsand Rolling GrillesFacilities Support Services