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$15/hr
Full-time
high school
Posted 1d ago
Apply by Aug 28
~40 hrs/week
Responsibilities
The Senior Donation Attendant oversees daily donation operations, including supervising staff and ensuring efficient processing of items. They also maintain accurate inventory records and provide exceptional service to donors to support the organization's mission.
Requirements
Candidates must have a high school diploma or equivalent and at least two years of experience in customer service or retail. Proven experience in inventory management and leadership is required to effectively manage the donation area.
The Senior Donation Attendant at Goodwill Industries of Dallas Inc. is responsible for overseeing the donation process, ensuring efficient handling and processing of donated items, and providing exceptional customer service to donors. This role is crucial in supporting the organization's mission to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people in need reach their full potential through learning and the power of work.
Key Responsibilities
Supervise and coordinate the daily operations of donation attendants to ensure smooth and efficient processing of donations.
Provide guidance and training to donation attendants on best practices for handling and sorting donated items.
Maintain accurate records of donations and ensure proper documentation is completed for inventory purposes.
Assist in the development and implementation of strategies to increase donation volume and improve donor satisfaction.
Ensure compliance with safety protocols and organizational standards in the donation area.
Address donor inquiries and concerns professionally, providing information about donation policies and procedures.
Collaborate with other departments to optimize the donation process and enhance overall operational efficiency.
Participate in community outreach activities to promote donation opportunities and foster positive relationships with donors.
Monitor and report on donation trends and provide recommendations for process improvements.
Support the organization's mission by actively engaging in activities that promote goodwill and community involvement.
QualificationsRequired Education
High school diploma or equivalent.
Required Experience
Minimum of 2 years of experience in a customer service or retail environment.
Proven track record of handling donations or inventory management.
Experience in a supervisory or leadership role is preferred.
Required Skills and Abilities
Strong interpersonal and communication skills to effectively interact with donors and team members.
Ability to manage and organize multiple tasks efficiently.
Proficiency in basic computer applications and inventory management systems.
Demonstrated ability to lead and motivate a team.
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and adapt to changing priorities.
Physical ability to lift and move donations as required.
OUR MISSION: Goodwill Industries of Dallas exists to provide training and employment to persons with disabilities and disadvantages to help them transform their lives through the power of jobs.
Since 1923, our mission-based operation has relied on material and monetary donations to generate revenue, fund our programs and help create jobs. Goodwill strives to break the poverty cycle through the power of jobs... It’s not a charity, but a chance!
Connect with us on Twitter: https://twitter.com/GoodwillDallas
Connect with us on Facebook: https://www.facebook.com/pages/Goodwill-Dallas/370162379699149
Offices: 3020 N. Westmoreland Road, Dallas, TX 75212, US
OUR MISSION: Goodwill Industries of Dallas exists to provide training and employment to persons with disabilities and disadvantages to help them transform their lives through the power of jobs.
Since 1923, our mission-based operation has relied on material and monetary donations to generate revenue, fund our programs and help create jobs. Goodwill strives to break the poverty cycle through the power of jobs... It’s not a charity, but a chance!
Connect with us on Twitter: https://twitter.com/GoodwillDallas
Connect with us on Facebook: https://www.facebook.com/pages/Goodwill-Dallas/370162379699149
Offices: 3020 N. Westmoreland Road, Dallas, TX 75212, US