About HealthCare Access Maryland (HCAM): HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensi…
Skills: Care coordination, Medicaid system navigation, Community outreach, Case management, Motivational interviewing
About HealthCare Access Maryland (HCAM): HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensi…
Skills: Care coordination, Bilingual, Spanish, Case management, Health education
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Baltimore, Maryland, United States · On-site
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$24/hr–$25/hr
Full-time
bachelor degree, professional certificate
Vacation leave, Sick leave, Personal leave, Mental health leave, 401k retirement plan with employer match, Medical insurance
Posted 38d ago
~40 hrs/week
Responsibilities
The Community Care Coordinator provides short-term care coordination for Medicaid recipients by assessing needs and linking clients to medical, behavioral, and community resources. They are responsible for conducting home and telephone assessments, managing complex cases, and maintaining accurate documentation in the electronic database.
Requirements
Candidates should have a bachelor's degree in a human services field and at least 3 years of related experience. Proficiency in Medicaid system navigation and community outreach, along with strong organizational and communication skills, is required.
Full job description
About HealthCare Access Maryland (HCAM):
HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health.
Job Summary
The Community Care Coordinator (CCC) will provide short-term care coordination services to individuals and families utilizing MD Medicaid insurance. The CCC will be responsible for receiving referrals from various sources, assessing client needs and partnering with Medicaid Managed Care Organizations, Providers, Public Health and community resources to address the needs identified as barriers to care. The CCC routinely performs home and telephone assessments to provide linkage and coordination to primary care, dental care, specialty care, preventive health screenings, and behavioral health.
Duties and Responsibilities
Administration
Participate in professional development opportunities that build effectiveness in areas of client engagement and intervention, motivational interviewing, trauma-informed outreach strategies.
Participation in local/state meetings, conferences, community meetings.
Participate in city-wide initiatives/groups/committees as applicable.
Consistent and timely communication with supervisor
Perform as a Team Lead responsible hosting team meetings with outreach staff members to discuss complex cases, best practices, and sharing of resources
Community Partnerships/Outreach
Initiate client outreach via telephone or via home visit within 5-10 days of receipt of a referral
Outreach clients with medical or psychosocially complex needs. Assess and provide education of Medicaid benefits and services, re-connect recipients to medical home, Managed Care Organization, and link to covered benefits.
Consult with other community agencies to identify potential resources for resolving social determinants of health needs
Connect and collaborate with Providers, Hospitals, Community Based Organizations, MCO Case managers and other professionals to address and resolve client need
Care Coordination
Assess, triage, and refer clients to a variety of available resources to reduce barriers to wellness including the following partners: B’More for Healthy Babies Centralized Intake, home visiting, WIC, Safe Sleep, etc. Appropriate MCO incentive programs and case management, Medical Assistance Transportation
Provide linkage and coordination to OB, MCO, pediatric or primary care, postpartum care, dental care, behavioral health, specialty care, as well as linkage to the Maryland Medical Care Programs as needed.
Maintain a monthly minimum success rate of 70%.
Maintain a monthly minimum on-time case closure rate of 90%.
Documentation
Documentation of all outreach activities according to standard operating procedures in the HCAM electronic medical database.
Documents client assessments, activity, service plans and resolutions; prepare narrative and statistical reports.
Provide Service Response letters to referring Entities at the time of case closure
Human Resources
Complete and submit timesheets timely and accurately.
Complete all the training courses required as assigned
Additional duties and responsibilities:
Additional duties as assigned
QUALIFICATIONS:
Education, Experience, Certifications and Licensures:
Bachelor’s degree in a related area; Human Services, Social Work, Health Education, from an accredited college or university preferred but not required
Community Health Worker Certification a plus; the willingness to undergo certification training within 1 year of employment
A minimum of 3 years’ of related experience
Relevant clinical experience providing services to pregnant women and/or infants, preferably in a public health/community setting
KNOWLEDGE, SKILLS & ABILITIES
Demonstrated knowledge in the following areas: Community Outreach and Medicaid System Navigation.
Demonstrated knowledge and experience working with HealthChoice Medicaid recipients and Managed Care Organizations.
Organizational and Problem-solving skills.
Strong knowledge of community resources.
Proven ability to work efficiently and meet deadlines.
Organizational skills with the ability to meet a demanding workload.
Excellent oral and written interpersonal and communication skills required.
Strong computer literacy skills, specifically with MS Word, Excel, Outlook and SharePoint (365).
Compensation
In compliance with Maryland's wage transparency requirements, the compensation for this role has been included in the posting. Additionally, the benefits package includes vacation, sick, personal, and mental health leave, a 401k retirement plan with employer match, medical, dental, life, short-term and long-term disability insurance, company-paid life insurance, voluntary life insurance options, Health Savings Account (HSA) and Flexible Spending Account (FSA) options, and a voluntary emergency savings fund with employer match.
EEO Statement
HealthCare Access Maryland provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. HealthCare Access Maryland takes allegations of discrimination, harassment, and retaliation seriously and will promptly investigate when such behavior is reported.
Safety & Health Responsibilities:
HCAM is committed to providing and maintaining a safe, secure and healthy work environment for all employees, clients served, volunteers and visitors. As part of this commitment, HCAM has developed safety, security and occupational health policies, practices, and standards.
With this understanding, all employees are required to: Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws; adhere to all HCAM and local safety plans, policies, practices and standards; be aware of and follow all safety rules of your work site; report any unsafe conditions or accidents to your supervisor; practice standard precautions (formerly universal precautions) at all times, and; participate in mandatory or available safety training.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk, hear and respond to customers and employees. The employee frequently is required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Related keywords
Community Care CoordinatorMedicaidCare CoordinationSocial ServicesPublic HealthCase ManagementCommunity OutreachManaged Care OrganizationsHealthChoiceSocial Determinants Of HealthTrauma-informed CareMotivational InterviewingElectronic Medical DatabaseCommunity Health Worker CertificationMS OfficeSharePoint
HealthCare Access Maryland (HCAM) is a nonprofit agency that plays a critical role in strengthening Maryland’s health care delivery system. Working with government and private-sector support, HCAM connects Marylanders to healthcare coverage, empowers those to utilize their benefits long term, and recognizes those that may need more longer-term support due to complex health and social needs.
Offices: 217 E Redwood St, Suite 1600, Baltimore, Maryland 21202, US
health insurancesocial serviceseligibilityreadmissionMedicaidpregnant womencare coordinationhomeless servicesbehavioral healthphysical health
How many Administrative jobs are open in Baltimore, MD right now?
There are currently 1,372 open administrative positions in Baltimore, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Baltimore, MD?
Companies currently hiring include John Hopkins University, Mercy Medical Center, Baltimore, MD, University of Maryland Emergency Medicine, University System of Maryland, University of Maryland Medical System, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Baltimore, MD?
Yes — 330 of the 1372 open administrative positions offer remote or hybrid work (74 remote, 256 hybrid).
How do I apply for Administrative jobs in Baltimore, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.