Austin, Texas, United States · On-site
SERVICE COORDINATOR LEAD JOB DESCRIPTION Job Summary: The Service Coordinator Lead is responsible for coordinating and dispatching field technicians who perform maintenance and service on fire sprinkler, alarm, suppressi…
Skills: Scheduling, Dispatching, Route Optimization, ServiceTrade, Customer Communication
Austin, Texas, United States · On-site
Your future role at a glance Department: Materials Management Schedule: Full Time | Weekend Options Hospital: Dell Children's Medical Ctr Location: Austin, Texas How you'll make an impact in this role Monitored, ordered,…
Skills: Inventory Management, Supply Chain Operations, Stock Rotation, Customer Service, Record Keeping
Austin, Texas, United States · On-site
Company Description A treasured and historic landmark reborn, Commodore Perry Estate, Auberge Collection occupies a unique niche in the Austin hospitality market. Designed by Ken Fulk and set on a 10-acre estate in the H…
Skills: Telephone Etiquette, Guest Relations, Communication Skills, Multitasking, Conflict Resolution
Austin, Texas, United States · On-site
Elmington Living is a premier property management company based in Nashville, TN. Through managing all of Elmington’s 70+ affordable and conventional owned assets, Elmington Living is committed to providing an unrivaled …
Skills: Multi-family Property Management, Affordable Housing, Tax Credit Experience, Financial Management, Vendor Relations
Austin, Texas, United States · On-site
Overview The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Colon and Rectal Specialists, a subdivision of Texas Oncology. This full-time position will support the TCRS North …
Skills: Patient Registration, Appointment Scheduling, Insurance Verification, Medical Billing Collection, Microsoft Outlook
Austin, Texas, United States · On-site
Company Description: At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of pa…
Skills: Operations Management, Quality Control, Inventory Management, Customer Service, Scheduling
Austin, Texas, United States · On-site
$17/hr–$19/hr
Overview The Patient Service Representative (PSR) supports the mission of People's Community Clinic (PCC) by coordinating the flow of patients through the front office in a manner that reflects superior customer service …
Skills: Customer Service, Patient Check-in, Insurance Verification, Medical Billing, Electronic Medical Records
Austin, Texas, United States · On-site
$16/hr–$18/hr
Overview Call Center Representatives support the mission of People's Community Clinic by helping coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care.…
Skills: Customer Service, Bilingual English/Spanish, Appointment Scheduling, Insurance Eligibility Verification, Electronic Medical Records
Austin, Texas, United States · Hybrid
WHO WE'RE LOOKING FOR The Coordinator I, Community Engagement Team, reports directly to the Manager, Community Engagement. This position is responsible for Community Engagement Team coordination of projects and programs …
Skills: Project Management, Community Engagement, Public Relations, Communications, Data Analysis
Austin, Texas, United States · On-site
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed princ…
Skills: Credit Simulation, Credit Reporting, Data Entry, MS Office, Time Management
Austin, Texas, United States · On-site
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed princ…
Skills: Administrative Assistance, MS Office, Presentation Preparation, Meeting Minutes, Spreadsheets
Austin, Texas, United States · On-site
We are looking for a reliable and experienced Janitorial Cleaner to perform a variety of cleaning duties to ensure a clean, safe, and orderly environment across assigned facilities. This role plays a critical part in mai…
Skills: Janitorial Cleaning, Custodial Services, Time Management, Chemical Safety, Attention To Detail
Austin, Texas, United States · On-site
We are looking for a reliable and experienced Janitorial Cleaner to perform a variety of cleaning duties to ensure a clean, safe, and orderly environment across assigned facilities. This role plays a critical part in mai…
Skills: Janitorial Cleaning, Custodial Services, Time Management, Chemical Safety, Attention To Detail
Austin, Texas, United States · On-site
QualDerm Partners is seeking a dedicated Medical Assistant to join our dynamic team in Austin, TX. At QualDerm Partners, we’re committed to being the nation’s premier source for comprehensive skin and aesthetics wellness…
Skills: Vital Signs, Medical History Recording, Laboratory Tests, Patient Record Management, Appointment Scheduling
Austin, Texas, United States · On-site
Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training a…
Skills: Leasing, Marketing, Resident Relations, Lead Management Software, Fair Housing Compliance
Austin, Texas, United States · On-site
Dominium is helping tackle the affordable housing crisis – and we’re looking for motivated candidates to join our team and advance our mission. With offices in Atlanta, Dallas, Phoenix and Minneapolis, Domini…
Skills: Property Management, Customer Service, Resident Relations, Yardi Software, Financial Budgeting
Austin, Texas, United States · On-site
$2k–$2k/mo
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage…
Skills: Rehabilitative Therapy, Patient Observation, Curriculum Development, Staff Training, Crisis Intervention
Austin, Texas, United States · On-site
The Executive Administrative Assistant will support three Executive Staff Members for Finance, FP&A Lead, Operations Controller, and the GSM Controller. The ideal candidate must be highly effective working in teams, able…
Skills: Calendar Management, Travel Coordination, Project Management, Expense Reporting, Interpersonal Skills
Austin, Texas, United States · On-site
$60k/yr
Job Posting Title: Executive Assistant ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt from FLSA ---- Earliest Start Date: Immedi…
Skills: Calendar Management, Executive Support, Microsoft Office Suite, Financial Support, Communication Management
Austin, Texas, United States · On-site
About Us RAM Partners, LLC, is a full-service real estate management company that manages more than 80,000 apartments throughout the United States. We specialize in multi-family community management for a variety of thir…
Skills: Property Management, Staff Supervision, Budget Management, Financial Reporting, Resident Relations
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The Service Coordinator Lead manages the scheduling and dispatching of field technicians for fire protection systems while serving as the primary support lead for ServiceTrade. They ensure efficient routing, maintain data quality, and act as a liaison between Operations and IT to reinforce standard operating procedures.
Requires a high school diploma or GED and at least 2 years of experience in field service operations or dispatching. Proficiency with ServiceTrade or a similar field service management platform and a valid driver's license are mandatory.
SERVICE COORDINATOR LEAD
JOB DESCRIPTION
Job Summary:
The Service Coordinator Lead is responsible for coordinating and dispatching field technicians who perform maintenance and service on fire sprinkler, alarm, suppression, and detection systems, while also serving as the lead point of contact for ServiceTrade support across Allied Fire Protection's regional offices. This role ensures timely and efficient scheduling of service calls, effective communication with customers and internal teams, optimal technician routing, and consistent process compliance and data quality within ServiceTrade.
Working closely with Field Superintendents, the Service Coordinator Lead schedules all new service jobs within two business days, manages return trips, tracks job status through ServiceTrade, and ensures technicians are equipped for success. The role also acts as the front-line liaison between Operations and IT, supporting other coordinators with troubleshooting, reinforcing SOPs, and escalating system issues and enhancement requests. Strong communication, multitasking ability, and attention to detail are essential, as is the ability to prioritize tasks and lead by example in a fast-paced, service-driven environment.
Job Responsibilities include but are not limited to:
Scheduling and Dispatching:
In coordination with the Field Superintendents, schedule all new service calls utilizing efficient route optimization. Achieve the established company goal of scheduling all new service calls within two days of creation.
Communication with Customers, Field Technicians, and Superintendents:
Communication in this role is paramount.
Return Trip Scheduling:
Provide communication to the superintendent, customer, and sales team when processing and assisting with tracking material for jobs needing to be scheduled.
ServiceTrade Support & IT Coordination:
Training & Process Support:
Data Accuracy & Reporting:
Cross-Functional Coordination:
Knowledge:
Work Experience:
Skills and Competencies:
Physical Requirements:
A 24/7 full service and sales fire protection company. We work with commercial buildings & mining companies
This fire protection company’s primary focus has always been providing superior fire safety equipment service and maintenance and compliance inspections for every type of fire protection system. Allied Fire Protection prides itself on providing the best possible service at a very reasonable price.
Offices: 2845 N Norfolk, Mesa, AZ 85215, US
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