Atlanta, Georgia, United States · On-site
$47k–$63k/yr
Posting expires: July 15, 2026 Salary range: $47,474 - $63,379 General Description: The Customer Resolution Specialist is responsible for addressing and resolving inbound customer service inquiries for the Department of …
Skills: Customer Service, Problem Solving, Conflict Resolution, Active Listening, Account Management
Atlanta, Georgia, United States · On-site
Description Welcome to The Connally Downtown Atlanta At The Connally Downtown Atlanta, we pride ourselves on delivering exceptional service and Gracious Hospitality. Located in downtown Atlanta, our hotel offers a modern…
Skills: Customer Service, Communication Skills, Hotel Management Software, Phone Etiquette, Organizational Skills
Atlanta, Georgia, United States · Hybrid
$60k–$80k/yr
Job Description Amazing Career Moments Happen Here Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things…
Skills: Project Planning, Requirement Gathering, Budget Tracking, Status Reporting, Client Relationship Management
Atlanta, Georgia, United States · Remote OK
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the…
Skills: Internal Communications, Employee Engagement, Onboarding Management, Copywriting, Microsoft Office
Atlanta, Georgia, United States · Hybrid
$60k–$65k/yr
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Property Management, Tenant Relations, Budgeting, Invoicing, Financial Reporting
Atlanta, Georgia, United States · On-site
Company: US1108 FreshPoint Atlanta, Inc. Sales Territory: Zip Code: 30213 Travel Percentage: COMPENSATION INFORMATION: The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and pr…
Skills: Purchasing, Inventory Management, Excel, Word, Outlook
Atlanta, Georgia, United States · Hybrid
Role: Marketing Specialist Location: Atlanta, GA (Hybrid) Employment Type: Full-Time Department: Marketing About GAINS GAINS is on a mission to make supply chains smarter, faster, and self-improving, powered by AI. Our D…
Skills: HubSpot, Salesforce, Marketing operations, Event logistics, Demand generation
Atlanta, Georgia, United States · Remote OK
$102k–$109k/yr
Position Overview MMC Government Solutions is seeking an experienced remote Contract Specialist to support the Office of Acquisition Services (OAS) for The Centers for Disease Control and Prevention (CDC), Office of Safe…
Skills: Cradle-to-grave Contracting, Pre-award Activities, Post-award Activities, Acquisition Strategy Development, Market Research
Atlanta, Georgia, United States · On-site
Position Title: [[title]] Pay Range: $18.00 to $18.00 We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1551207. The advertised program is an AI recru…
Skills: Data Entry, Accounting, Reconciliations, Inventory Control, POS Programs
Atlanta, Georgia, United States · On-site
Office of Financial Aid FINANCIAL AID COUNSELOR Office of Financial Aid Morris Brown College · Atlanta, Georgia OVERVIEW Morris Brown College seeks a dynamic, highly skilled Financial Aid Counselor to join the Off…
Skills: Financial Aid Counseling, Federal Title IV Regulations, FERPA Compliance, Student Advising, Financial Planning
Atlanta, Georgia, United States · On-site
JOB PURPOSE: The Concierge serves as the first point of contact for residents, families, guests, and vendors, providing exceptional customer service and administrative support. This role is vital in fostering a welcoming…
Skills: Customer Focus, Communication, Teamwork, Problem Solving, Professionalism
Atlanta, Georgia, United States · On-site
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solut…
Skills: Order Entry, Routing, Dispatching, Traffic Coordination, Customer Profile Management
Atlanta, Georgia, United States · On-site
$18/hr–$20/hr
Hourly Wage & Benefits ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay ra…
Skills: Regulatory Compliance, Root Cause Analysis, Quality Auditing, Supervisory Leadership, Customer Service
Atlanta, Georgia, United States · On-site
Essential Duties and Responsibilities: Provides excellent customer service to all customers and landlords participating in the Housing Choice Voucher Program (HCVP); responds to inquiries and requests from customers, lan…
Skills: Customer Service, Call Center Operations, Database Management, Written Communication, Verbal Communication
Atlanta, Georgia, United States · On-site
Job DetailsJob Location: AGA - Midtown The Liver Center - Atlanta, GA 30308Position Type: Full TimeEducation Level: High School or GEDTravel Percentage: As needed for business requirements.Job Category: Patient Facing - …
Skills: Patient Scheduling, Referral Coordination, Medical Documentation, HIPAA Compliance, Patient Communication
Atlanta, Georgia, United States · On-site
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed t…
Skills: Employee Engagement, Problem Solving, HR Fundamentals, Communication, Bilingual English and Spanish
Atlanta, Georgia, United States · On-site
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed t…
Skills: Employee Engagement, Problem Solving, HR Fundamentals, Communication, Bilingual English and Spanish
Atlanta, Georgia, United States · On-site
Are you passionate about safety? Do you want to make a difference in your community? If you said yes, then keep reading for a great opportunity! EKG Security, Inc is looking for a Full-Time Concierge Security Officer for…
Skills: Access Control, CCTV Monitoring, Customer Service, Emergency Response, Incident Reporting
Jacksonville, Florida, United States · On-site
$56k–$96k/yr
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a differ…
Skills: Proposal Writing, RFP Response, Technical Writing, Editing, Content Management
Atlanta, Georgia, United States · Hybrid
Make your mark for patients We are looking for a Business Services Category Manager (Procurement) who is strategic, collaborative, and results-driven to join us in our Procurement team, based in our Atlanta, GA office. A…
Skills: Procurement, Strategic Sourcing, Contract Management, Negotiation, Supplier Relationship Management
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The specialist handles high-volume inbound inquiries regarding water and sewer billing, account issues, and service requests for the Department of Watershed Management. They are responsible for researching accounts, coordinating with internal departments, and documenting all customer interactions across multiple systems.
A high school diploma or GED is required along with at least two years of professional customer service experience. Candidates must be proficient in using computer systems and databases to manage customer interactions and follow established policies.
General Description:
The Customer Resolution Specialist is responsible for addressing and resolving inbound customer service inquiries for the Department of Watershed Management (DWM). This position performs high-volume public contact and recordkeeping duties related to the operational, financial, and commercial records of water utilities. The role provides accurate and timely information to utility customers and the general public regarding billing, account issues, and service requests.
Classification Standards
This classification performs routine to moderately complex customer service functions involving public contact and account management. Candidates should have prior experience in a customer service or call center setting and demonstrate strong communication and problem-solving skills. Work is performed under moderate supervision, requiring the application of established procedures and policies.
Supervision Received:
Works under close to moderate technical supervision. Work in progress and completed tasks are reviewed regularly for quality assurance, accuracy, completeness, and adherence to established procedures and guidelines.
Essential Duties and Responsibilities
Responds to inbound customer telephone calls regarding Department of Watershed Management (DWM) policies, procedures, services, and account-related concerns.
Assist customers with inquiries related to billing, adjustments, appeals, meter readings, leaks, and other water and sewer service issues.
Utilizes active listening and problem-solving skills to understand customer concerns, ask clarifying questions, and provide accurate, policy-based resolutions.
Communicate with customers through multiple channels including phone, email, mail, and live chat.
Provides real-time support through live chat by addressing inquiries, assisting with billing questions, and guiding customers through available self-service tools in a professional and timely manner.
Research customer accounts, records, and databases to investigate and resolve complex inquiries, disputes, and service concerns.
Coordinates with internal departments such as Billing, Field Services, and Inspections to gather information and facilitate resolution of customer issues.
Initiates work orders and service requests to address service concerns
Maintains accurate and detailed documentation of customer interactions, account activity, and case updates across multiple systems in accordance with departmental procedures.
Assist customers with financial transactions by providing guidance on payment transfers, credit refunds, and submitting requests for processing when applicable.
Provides support for service-related matters including disconnections, reconnections, meter installations, and service verifications.
Participates in peer mentoring and knowledge sharing to support training and development of new representatives and departmental staff.
Performs additional duties assigned to support operational and departmental business needs.
Knowledge, Skills & Abilities:
• Strong interpersonal and human relations skills.
• Knowledge of personal computer operation in office applications.
• Knowledge of proper English usage, including grammar, spelling, and punctuation.
• Knowledge of basic business mathematics.
• Knowledge of and proficiency in using office technology and computer-based systems to perform daily work-related duties.
• Ability to interpret and analyze pertinent procedures, data, and functions quickly.
• Ability to exercise sound judgment in interpreting and applying information to a variety of situations, and in taking appropriate action under moderate supervision.
• Ability to maintain accurate records.
• Ability to speak clearly and concisely.
• Ability to demonstrate strong written and verbal communication skills.
• Ability to manage multiple tasks, remain detail-oriented, and work efficiently under moderate supervision.
• Ability to simultaneously converse with customers and accurately enter data into a computer.
• Ability to maintain composure and professionalism during difficult customer interactions.
• Ability to actively listen, demonstrate empathy, and respond appropriately to customer concerns.
• Ability to resolve customer issues using problem-solving and conflict resolution techniques.
• Ability to navigate multiple systems and applications while assisting customers.
• Ability to manage time effectively and prioritize tasks in a fast-paced, high-volume environment.
• Ability to adapt to changing procedures, policies, and technologies.
• Ability to collaborate with team members and internal departments to resolve customer inquiries.
Minimum Qualifications:
Education:
High School Diploma or GED required.
Experience:
• Minimum of two (2) years of customer service experience.
• Experience providing service to customers or the public in a professional environment.
• Experience using computer systems, databases, or office applications to document and manage customer interactions.
• Experience following established policies, procedures, and service guidelines while assisting customers.
Preferred Requirements
• Four (4) or more years of customer service experience, preferably in a high-volume call or contact center environment.
• Experience handling billing inquiries, account disputes, or service-related issues.
• Familiarity with CRM or contact center systems used to manage customer interactions.
• Experience supporting customers through multiple channels, including phone, email, and live chat.
• Ability to navigate multiple systems while researching and resolving customer inquiries.
• Knowledge or work experience in utility services, municipal operations, or water and sewer billing processes.
Licensures and Certifications – N/A
Your Possibilities Are Endless
The City of Atlanta remains a transportation hub, not just for the country but also for the world: Hartsfield-Jackson Atlanta International Airport is one of the nations busiest in daily passenger flights. Direct flights to Europe, South America, and Asia have made metro Atlanta easily accessible to the more than 1,000 international businesses that operate here and the more than 50 countries that have representation in the city through consulates, trade offices, and chambers of commerce. The city has emerged as a banking center and is the world headquarters for 13 Fortune 500 companies. Atlanta is the Capital city of the southeast, a city of the future with strong ties to its past. The old in new Atlanta is the soul of the city, the heritage that enhances the quality of life in a contemporary city. In the turbulent 60's, Atlanta was "the city too busy to hate." And today, in the 21st Century, Atlanta is the "city not too busy to care". For more than four decades Atlanta has been linked to the civil rights movement. Civil Rights leaders moved forward, they were the visionaries who saw a new south, a new Atlanta. They believed in peace. They made monumental sacrifices for that peace. And because of them Atlanta became a fast-pace modern city which opened its doors to the 1996 Olympics. Die-hard Southerners view Atlanta as the heart of the Old Confederacy; Atlanta has become the best example of the New South, a fast-paced modern city proud of its heritage. In the past two decades Atlanta has experienced unprecedented growth -- the official city population remains steady, at about 420,000, but the metro population has grown in the past decade by nearly 40%, from 2.9 million to 4.1 million people. A good measure of this growth is the ever-changing downtown skyline, along with skyscrapers constructed in the Midtown, Buckhead, and outer perimeter (fringing I-285) business districts.
Offices: 55 Trinity Avenue SW, Atlanta, Georgia 30303, US · 72 Marietta Street, Atlanta, Georgia 30303, US
There are currently 2,416 open administrative positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Emory University Department of Economics, Georgia State University Office of the Provost, Emory Healthcare, Northside Hospital, Piedmont HealthCare, among others. Browse the listings above to see every active employer.
Yes — 612 of the 2416 open administrative positions offer remote or hybrid work (198 remote, 414 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
