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Temporary
Posted 35d ago
~40 hrs/week
Responsibilities
The role involves operating a ticket booth to provide exceptional customer experiences and manage sales for marine leisure services. Responsibilities include identifying cross-sell and up-sell opportunities while supporting customers during busy periods.
Requirements
Candidates must have proven experience in a sales environment and strong communication skills. Availability for a 7-day rotating roster between 8am-5pm, including evenings and event seasons, is required.
Full job description
Company Description
Manly Fast Ferry and Fantasea Cruising are an integral part of Sydney’s transport and tourism system, but they are more than that. They are a part of Sydney’s identity adding to the vibrant tapestry of the finest harbour in the world.
Our Fantasea Cruising business complements the ferry services with its leisure-oriented experiences connecting Circular Quay, Manly, Watsons Bay and Taronga Zoo, as well as seasonal whale watching cruises, special event packages and private charters.
Our marine entities operate under the NRMA Group, one of Australia’s most iconic and trusted brands, that is proudly member-owned.
Job Description
What you’ll do
We are on the lookout for experienced Customer Sales Representatives who also prides themselves on delivering exceptional customer experiences to join our NRMA Marine team. Your ‘office’ will be working on one of the most iconic harbours in the world!
We will be opening an additional ticket booth at Eastern Pontoon to better support our customers during busy periods. You must be able to work on a casual basis on a 7-day rotating roster with availability between 8am-5pm. Must be able to work evenings and busy event seasons.
What You’ll Bring
Proven experience working in a sales environment, including the ability to identify opportunities to cross-sell and up-sell.
Focus on self-presentation, a strong conversationalist and takes pride in providing an exceptional customer experience.
Excellent verbal and written communication skills
Ability to listen attentively, demonstrate patience with customers and problem solve effectively
Demonstrates high level of professionalism, ability to maintain confidentiality and adherence to organisational policies and procedures
Ability to operate a telephone system, computer systems and other office equipment
Can work confidently on your own while also being a great team player
General knowledge of Marine products and Sydney Harbour will be highly regarded
Know you Belong
We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.
If you are ready to join a high performing team and make a real difference, we can’t wait to hear from you! Apply today!
Find your happy place at NRMA Parks and Resorts, where a range of accommodations await amidst iconic destinations.
Industry
Travel Arrangements
Company size
201-500 employees
Founded
1993
Headquarters
Coolangatta, QLD
LinkedIn followers
8,433
Welcome to NRMA Parks and Resorts 🌴
Helping you turn your holiday moments into lasting memories by connecting you to destinations that offer more than just a change of scenery. Member-owned and guided by over 100 years of expertise under the NRMA group. A group dedicated to bringing people together along the open road, in the wonder of our iconic backyard.
NRMA Parks and Resorts family are all about turning holiday moments into lifelong memories. From stargazing from the comfort of a safari tent, enjoying a little luxury in a poolside villa, or simply camping amongst our beautiful natural landscapes, there is something to delight everyone.
We’re for exploring Australia’s most iconic destinations. We’re for holidays in nature, family getaways, and road trips to spectacular places. 🏖🏔🌴
Offices: Suite L218A, Level 2, The Strand, 72-80 Marine Pde, Coolangatta, QLD 4225, AU
Tourist Park and Resort ManagementHolidaysCampingand CaravanningResorts