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Lead the delivery of exceptional in-store customer experiences by overseeing operational execution and driving service excellence. Responsibilities include coaching warehouse and customer service teams and managing inventory processes.
Candidates should possess strong competencies in customer focus, driving results, and talent development. Ability to plan and align activities with organizational goals is essential.
At The Good Guys, we’re here to help families live better for less. Since 1952, we’ve been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.
We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.
Great careers start at The Good Guys – begin your journey with us today.
Why join The Good Guys?
Lead the delivery of exceptional customer experiences in-store by overseeing operational execution and driving service excellence.
Key Responsibilities
Key Competencies for Success in This Role
If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!
JB you've done it again!
The business was established in 1974 by Mr. John Barbuto (JB), trading from a single store in East Keilor, Victoria. He had one simple philosophy: to deliver a specialist range of Hi-Fi and recorded music at Australia's lowest prices. The business was sold in 1983 and by 1999 another nine stores were opened. In July 2000 JB Hi-Fi was purchased by private equity bankers and senior management with the aim of taking the successful model nationally. In October 2003, JB Hi-Fi was floated on the Australian Stock Exchange. Now, maintaining Barbuto's original philosophy, JB is one of Australasia's fastest growing and largest retailer of home entertainment. In July 2004, JB bought the Queensland Clive Anthony chain of stores which sell consumer electronics, white goods, cooking appliances and air-conditioning. JB stores offer the world's leading brands of Hi-Fi, Speakers, Televisions, DVD's, VCR's, Cameras, Car Sound, Home Theatre, Computers and Portable Audio and continues to stock an exclusive range of specialist Hi-Fi products. JB Hi-Fi also offers the largest range of video games, recorded music, DVD music and DVD movies with over 50,000 CDs and most major studio DVD releases, all at cheap prices! Customers are able to buy online from our huge range of CDs, DVDs, and games (see home page). JB Hi-Fi has it all - best brands, huge range, cheapest prices, convenient locations, but most importantly genuine personal service from our experienced specialist staff.
Offices: Melbourne , VIC 3006, AU
