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Skills: Hotel operations, Front office management, Staff supervision, Guest satisfaction, Conflict resolution
About EVT: Rydges Newcastle is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of coo…
Skills: Hotel operations, Front office management, Staff supervision, Guest satisfaction, Conflict resolution
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About EVT: Rydges Newcastle is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of coo…
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Company Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anan…
Rydges Newcastle is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then y…
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Company Description Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anan…
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Full-time
50% off dining and stays across EVT hotels, $2 movie tickets, Discounts on Gold Class, Discounts on Moonlight Cinema, Discounts on Candy Bar, Seasonal perks at Thredbo
Posted 1d ago
Apply by Sep 11
~40 hrs/week
Responsibilities
Lead and oversee hotel operations during shifts while supporting Front Office staff to ensure high service standards. Manage guest satisfaction, security compliance, and operational efficiency to drive occupancy and revenue.
Requirements
Requires at least 1 year of experience in a duty manager or similar role within a hotel environment. Candidates must possess strong leadership, communication, and operational skills with a focus on guest service and team coordination.
Full job description
About EVT: Rydges Newcastle is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.
Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.
EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.
Key Responsibilities
Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.
Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
Ensure effective communication across departments to support operational efficiency and guest experience.
Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.
What You’ll Bring
1+ years of experience a duty manager role or similar within a branded or independent hotel.
The ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery.
Strong understanding of Front Office operations, including rostering, guest arrivals/departures, and team coordination.
Demonstrated experience in managing hotel security, guest complaints, and incident reporting with a solution-focused approach.
Skilled in driving occupancy and revenue through effective rate management and collaboration with key departments.
Excellent communication and interpersonal skills, fostering positive relationships across departments and with guests.
Ability to promote hotel features and services, cultivating a strong sales culture and enhancing guest experience.
How You Work
Daymaker ethos — no one’s too big for the small things.
Inclusive leader — values diverse perspectives; builds belonging.
Owner’s mindset — acts on data/feedback; ships improvements.
Hands-on and non-hierarchical — leads from the front.
Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.
50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
$2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
Seasonal perks at Thredbo.
Rapid career growth across our hotel & entertainment network.
Paid parental leave; community & volunteering opportunities.
Apply Now
Join Rydgesand become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don’t wait! We can’t wait to see the places your career will go with EVT.
When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.
Related keywords
Duty ManagerHotel OperationsFront OfficeRosteringRevenue ManagementGuest ExperienceWH&SIncident ManagementHospitalityTeam LeadershipSalesDaymakerEVTRydgesCustomer Service
Entertainment businesses that excite every sense. Commercial Ventures driven by a passion for new opportunities. Travel businesses that always feel local and authentic. In a world of cookie-cutters, EVT is reshaping what’s possible in experience and commercial opportunity. Backed by our team of Daymakers, we go all the way to elevate our people, customers, communities and environment every day.
Entertainment: 120+ Cinema Experiences | 150+ Bars and Restaurants | Wellness
Event Cinemas AU & NZ | BCC Cinemas | Rialto Cinemas | The Embassy | CineStar Germany | Skyline Drive In | Moonlight | State Theatre | SpaQ | Thredbo Leisure Centre & Golf Course | Rydges Formosa Golf Course
Ventures: ~$2.3B Property Portfolio | Partnerships | EVT Property Development | EDGE CT | EVT Media & Sponsorship | EVT Partnerships |
The Parlour Lane Company
Travel: 80+ Hotels | Australia's number 1 Ski Resort
QT | Rydges | Atura | LyLo | Independent Collection by EVT | EVT Connect Hospitality | Thredbo
ASX top 200: EVT | ~$1.2Bn Annual turnover | Team of ~10,000
Offices: 478 George Street, Sydney, NSW 2000, AU
Bars and RestaurantsConferencing and EventsWellnessCinemasVideo on-demandLive theatreTechnologyHotel ManagementMedia and SponsorshipWholesale Food and Beverage
How many Hospitality jobs are open in Newcastle, Australia right now?
There are currently 44 open hospitality positions in Newcastle, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Newcastle, Australia?
Companies currently hiring include EVT - Entertainment | Ventures | Travel, Guzman y Gomez Mexican Kitchen, Accor, Minor Hotels, Endeavour Group, among others. Browse the listings above to see every active employer.
How do I apply for Hospitality jobs in Newcastle, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.