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Part-time
professional certificate
Clinical supervision, Leadership support, Maxxia cashback, Flare discounts, Health insurance discounts, General insurance discounts
Posted 4d ago
~30 hrs/week
Remote in Australia
Responsibilities
Provide 24/7 phone and webchat support to individuals experiencing mental health challenges such as emotional distress, anxiety, and depression. Maintain high standards of care while managing multiple systems and documenting interactions effectively.
Requirements
Requires a minimum of 2 years of post-qualification experience or 10 years of mental health nursing experience. Must hold current registration or eligibility with AHPRA, PACFA, ACA, or AASW.
Full job description
Your Opportunity
Australian Unityis proud to partner withBeyond Blueto deliver a 24/7 nationwide counselling and support service for Australians experiencing mental health challenges.
Working remotely from home, you will provide phone and webchat support to community members seeking help for emotional distress, anxiety, depression, and other mental health concerns. This is an opportunity to make a genuine difference by supporting people during some of their most vulnerable moments.
We are specifically seeking compassionate and resilient individuals who are passionate about mental health and community support, and who are comfortable working afternoon shifts as part of a 24/7 service.
Available Permanent Part-Time Opportunities
We currently have Permanent Part-Time contracts available (30 hours per week) for afternoon shifts. Regular weekend availability is required. The working hours falling between 2:00pm and 12:30am (AEST/AEDT). This would be your set shift for a minimum of 12 months.
Available Work-from-Home Shift Options
Option 1 – Afternoon Shift
Saturday, Wednesday, Thursday, Friday 7.5-hour shifts (30 hours per week) Start times between 2:00pm–4:00pm Finish times between 10:00pm–12:00am
Option 2 – Afternoon Shift Sunday, Monday, Tuesday, Wednesday 7.5-hour shifts (30 hours per week) Start times between 2:00pm–4:00pm Finish times between 10:00pm–12:00am
Option 3 – Afternoon Shift Saturday, Monday, Tuesday, Friday 7.5-hour shifts (30 hours per week) Start times between 2:30pm–4:30pm Finish times between 10:30pm–12:30am
Option 4 – Afternoon Shift Sunday, Monday, Thursday, Friday 7.5-hour shifts (30 hours per week) Start times between 2:30pm–4:30pm Finish times between 10:30pm–12:30am
About You
You are empathetic, calm, patient, flexible, resilient and genuinely motivated to support people in your community. As a Mental Health Counsellor, you will provide frontline support to individuals experiencing emotional distress, anxiety, depression, and challenging life circumstances.
You will also bring:
Strong communication and active listening skills
Excellent micro counselling skills
Confidence using technology and managing multiple systems simultaneously
Excellent time management and administration skills
Resilience and the ability to support high volumes of calls and webchats discussing complex mental health concerns
A collaborative approach and commitment to ongoing learning and professional development
Minimum 2-years work experience post relevant qualification or minimum 10 years mental health registered nursing experience
Registered or eligible to register with ONE of the following professional bodies:
AHPRA (as a mental health Registered Nurse, Provisional Psychologist with external supervision support or full registration as a psychologist)
PACFA - Minimum Provisional (working towards full registration)
ACA – Minimum level 2
AASW / AMHSW – Full Membership
Training & Support:
You will be supported through a comprehensive induction and training program designed to build your confidence and capability during your first 12 months as a BBSS Counsellor. The program focuses on developing practical mental health support skills while ensuring ongoing professional support and wellbeing.
Work From Home Requirements:
This is a fully remote opportunity, and applicants can be based anywhere in Australia. Technology equipment will be provided; however, you will need:
A private, quiet workspace suitable for confidential conversations
A reliable and stable internet connection
Strong computer and IT skills, including the ability to navigate multiple systems while supporting callers in real time
Benefits:
Clinical supervision & leadership support
Maxxia cashback, Flare discounts
Health Insurance & General insurance discounts (home, car, pet, travel)
Salaries underpinned by the Health Professionals Award
Annual salary & performance review framework
CVs sent via email will not be reviewed. To be included in the selection process, please submit a formal application by clicking APPLY. Contact Pallvi on [email protected] for any role related queries.
*Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.
Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.
Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.
As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the community.
For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.
This page shares information and stories about wellbeing. We encourage you to comment, respond and interact with us, but remember this page is a safe and welcome place.
Australian Unity reserves the right to remove any comment that:
• Is obscene, threatening, abusive, defamatory, misleading, offensive, or of a sexual nature.
• Provides professional advice on legal, medical, or financial matters.
• Violates intellectual property rights, or breaks the law.
• Is trolling, spamming, repetitive, or information that is misleading.
• Is not relevant to the content published on this page.
Please be mindful when sharing personal information or making comments about a service offered by another organisation or practitioner.
Any violation of these rules may result in a ban from this page.
We do not endorse any opinions expressed by guests on this page, nor do we warrant that their statements are accurate.
We will never request your personal details or banking information via public posts. Do not post any personal or sensitive information such as your bank account details, birthday, home address, phone number, driver's license or tax file number in your comments.
This page is monitored from 9-5 AEST, Monday to Friday, exc. public holidays. When a response is required, we will aim to respond within 24 business hours.
For urgent enquiries, please call 13 29 39.
Offices: 271 Spring St, Melbourne, Victoria 3000, AU
Established in 1840, we are Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.
As a social enterprise, we’re motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members, customers and the community.
For us, Real Wellbeing encompasses the whole experience of life. It’s about feeling supported in your health, connected with your community and empowered to live life on your terms.
This page shares information and stories about wellbeing. We encourage you to comment, respond and interact with us, but remember this page is a safe and welcome place.
Australian Unity reserves the right to remove any comment that:
• Is obscene, threatening, abusive, defamatory, misleading, offensive, or of a sexual nature.
• Provides professional advice on legal, medical, or financial matters.
• Violates intellectual property rights, or breaks the law.
• Is trolling, spamming, repetitive, or information that is misleading.
• Is not relevant to the content published on this page.
Please be mindful when sharing personal information or making comments about a service offered by another organisation or practitioner.
Any violation of these rules may result in a ban from this page.
We do not endorse any opinions expressed by guests on this page, nor do we warrant that their statements are accurate.
We will never request your personal details or banking information via public posts. Do not post any personal or sensitive information such as your bank account details, birthday, home address, phone number, driver's license or tax file number in your comments.
This page is monitored from 9-5 AEST, Monday to Friday, exc. public holidays. When a response is required, we will aim to respond within 24 business hours.
For urgent enquiries, please call 13 29 39.
Offices: 271 Spring St, Melbourne, Victoria 3000, AU