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The Technical Training Lead will deliver engaging technical training to sales teams and industry partners, while also coaching and developing their technical capabilities. This role involves translating complex information into practical learning experiences and facilitating training in various formats.
Candidates should have a plumbing trade background or strong technical experience in the plumbing industry, along with the ability to communicate effectively with diverse audiences. Experience in delivering training or a willingness to develop these skills is also important.
GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.
We're looking for a Technical Training Lead to help build the technical capability of our sales teams and strengthen our position as a trusted technical partner to the industry. This role is central to our commitment to the trade and our 'Obsession with the Plumber' strategy.
This is not a desk-based training role. While you'll be based from our new Prestons Centre of Excellence, you'll spend the majority of your time facilitating training either at Prestons or supporting our sales team in field / interstate. Whether you're running workshops, facilitating hands-on product demonstrations, coaching sales teams in the field or presenting to large groups, you'll play a critical role in helping others build confidence and capability.
As our Technical Training Lead, you'll:
Deliver engaging technical training to our Customer Experience and Sales teams, customers and industry partners.
Coach and develop the technical capability of our sales and specialist teams through field support and training programmes.
Translate complex plumbing, product and compliance information into practical, easy-to-understand learning experiences.
Facilitate training in a variety of formats including classroom, digital, one-on-one and large group presentations.
Partner with product, marketing, quality and R&D teams to ensure training remains current and aligned to product innovation.
Support the day-to-day management and continuous improvement of our exciting new training facility in Prestons.
Build strong relationships across the plumbing industry, including merchants, plumbers and training organisations.
You'll be someone who enjoys sharing knowledge and helping others succeed. You're confident engaging with a diverse audience, from experienced tradespeople through to sales professionals with varying levels of technical understanding.
Ideally, you'll bring:
A plumbing trade background, completed apprenticeship, or strong technical experience within the plumbing, water or building products industry.
The ability to "speak plumber" while adapting your communication style to different audiences.
Experience delivering training, facilitating workshops or presenting to groups, or the confidence and enthusiasm to develop these skills.
Strong interpersonal skills and a natural ability to build credibility and relationships.
A customer-focused mindset with a passion for continuous improvement and learning.
The availability to travel locally and interstate as part of the role.
A Certificate IV in Training & Assessment (or similar) would be advantageous but is not essential.
This is a unique opportunity to combine your technical expertise with your passion for developing people. You'll have the chance to shape technical capability across our business, work closely with industry professionals, and make full use of a purpose-built training facility designed to showcase the best of our products and solutions.
If you're passionate about the trade, enjoy working with people, and want to help lift the technical capability of a national sales organisation, we'd love to hear from you.
Ready to apply? Great! Just click the apply button to build your career with us! Please note: You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location and duration of this position to apply for this role. Please note that we are not accepting applications from agencies for this position.
Making Life Better: The GWA Way
GWA Group has a long history of innovation and dedication which goes all the way back to 1886. We are proud of our Australian and New Zealand heritage, innovative spirit, iconic market-leading brands such as Caroma, Methven, and Clark, and importantly - our inclusive culture. At GWA, we're not just a company, we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year. When you join us, you'll discover a welcoming workplace where safety, collaboration, and inclusivity are the cornerstones of our culture. Every contribution matters, and we provide a supportive environment where you can thrive, learn, and grow, recognising and celebrating performance in diverse and meaningful ways. We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.
Offices: 39 Collins St, Sydney, New South Wales 2015, AU · 49 The Parade, Adelaide, South Australia 5067, AU · 1 Melito Court, Prestons, NSW 2170, AU · 100 Mount St, Level 24, North Sydney, New South Wales 2060, AU · 41 Jomac Pl, Avondale, Auckland 1026, NZ
