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Full-time
CEVAwell Program, Employee Assistance Program, Volunteer Time Off, Life & Total Permanent Disability Insurance, Flexible Work Options, Hybrid Work Options
Posted 19d ago
~40 hrs/week
Responsibilities
Responsible for the performance, retention, and growth of strategic customer accounts in NSW. The role involves aligning customer expectations with operational delivery while driving revenue growth and profitability.
Requirements
Requires a commercially minded professional with strong logistics and supply chain experience, specifically in warehousing and transport. Must possess proven expertise in managing key accounts, contracts, and high-level stakeholder relationships.
Full job description
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.
Every day, our people imagine better ways to serve a world in motion – creating smarter, safer, and more sustainable solutions for our customers.
YOUR ROLE
Based at Orchard Hills NSW, and reporting to the General Manager - Key Account Management, this role is responsible for the performance, retention and growth of a portfolio of strategic customer accounts in NSW.
You’ll act as the primary relationship owner, working closely with operations and cross-functional teams to deliver strong commercial outcomes, ensure contractual compliance and drive long-term customer success. This role plays a key part in aligning customer expectations with operational delivery while identifying opportunities to grow revenue and improve profitability across the contract portfolio.
WHAT ARE YOU GOING TO DO?
Specifically, you will:
Develop and execute strategic account plans to drive retention, growth and long-term value
Act as the primary point of contact for customers, building strong relationships across multiple levels
Own contract performance including service delivery, commercial outcomes and compliance obligations
Identify and deliver growth opportunities across existing accounts including new services and solutions
Lead retention planning and contract renewals, ensuring proactive engagement well ahead of expiry
Manage profitability including margin performance, rate reviews and cost optimisation initiatives
Coordinate RFQs, proposals and solution development with internal stakeholders
Drive continuous improvement initiatives to enhance operational performance and customer outcomes
Partner closely with operations, finance and other internal teams to align delivery with customer expectations.
WHAT ARE WE LOOKING FOR?
Our ideal candidate is a commercially minded account manager with strong logistics experience and the ability to build trusted customer relationships.
Experience in logistics and supply chain with exposure to warehousing and transport operations
Proven background managing key accounts, contracts and customer relationships
Strong commercial acumen with experience managing profitability and contract performance
Ability to identify growth opportunities and contribute to business development initiatives
Experience working cross-functionally to deliver customer and operational outcomes
Strong stakeholder engagement and influencing capability across all levels
Excellent communication skills with a proactive and solutions-focused approach.
In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.
WHAT DO WE HAVE TO OFFER?
In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.
Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, MyLearning – our global online platform with more than 1,000 courses – early career pathways and more.
Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.
Diversity is core to who we are. By reflecting the cultures and perspectives of our customers and communities, we perform at our best. CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.
Disclaimer: CEVA Logistics works with a carefully selected group of recruitment partners. We are not seeking agency support for this vacancy and do not accept unsolicited resumes. Only agencies formally engaged through our HR team for a specific vacancy will be recognised, and no fees will be payable for unsolicited introductions.
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Headquarters
Marseille, Provence-Alpes-Côte d'Azur
LinkedIn followers
1,701,824
The CMA CGM Group is a global player in sea, land, air and logistics solutions, true to its corporate Purpose, "We imagine better ways to serve a world in motion".
Present in 177 countries, it employs 160,000 people, of which nearly 6,000 in Marseilles where its head office is located.
The world's 3rd largest shipping company, CMA CGM serves more than 420 ports across 5 continents with a fleet of over 650 vessels. In 2024, CMA CGM carried over 23 million TEU (twenty-foot equivalent unit) containers. Its subsidiary CEVA Logistics, one of the world's top five players, operates 1,000 warehouses and handled 15 million shipments in 2024. CMA CGM AIR CARGO, the Group's air freight division, will operate a fleet of 6 cargo aircraft by 2025.
CMA Media, France's 3rd largest private media group, includes RMC-BFM and several national and regional press titles (La Tribune Dimanche, La Tribune, La Provence and Corse Matin).
Committed to energy transition, the CMA CGM Group is aiming for Net Zero Carbon by 2050.
The CMA CGM Foundation provides humanitarian aid in crisis situations, and is committed to education for all and equal opportunities throughout the world. To date, the CMA CGM Foundation has transported 63,000 tons of humanitarian aid to 97 countries and supported over 550 educational projects.