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Manage and grow a defined portfolio of high-value business accounts to increase revenue for TBTC and Telstra. Identify customer needs to provide tailored ICT solutions while maintaining strong, long-term professional relationships.
Requires a driven professional with a proven track record in account management and the retention of key customer relationships. Must possess strong communication skills and a motivation to exceed KPI targets.
Day to day, you will support the development of deep customer relationships, managing and growing your own defined portfolio of accounts. Your role will be critical in maintaining strong customer relationships that grow TBTC and Telstra’s revenue across our business customer portfolios.
About the team
Telstra Business Technology Centres (TBTCs) are designed to support small and medium businesses with tailored ICT solutions. As part of our fully branded Telstra channel, TBTCs offer expert advice and professional services that help businesses spend less time troubleshooting tech and more time growing.
We’re looking for a driven Senior Account Manager with a passion for assisting our customers achieve their business and financial goals. You’ll be the voice of Telstra, engaging with business customers to uncover needs, offer tailored solutions, and drive meaningful conversations.
This is a fast-paced, high-energy role where your ability to build long standing mutually beneficial relationships will be key to your success.
Work Location: Toowoomba (On-site)
Achieve Revenue, Sales & Customer experience targets for your assigned portfolio of the TBTC “Hi-Value” customer segment
Proactively reach out to business customers to identify needs and offer tailored Telstra solutions
Use your natural curiosity and communication skills to create effortless and brilliant customer experiences
Apply your product knowledge to deliver commercially effective solutions that meet customer needs
Influence and negotiate with confidence to overcome objections and secure sales
Collaborate with internal teams to ensure seamless delivery of products and services
Build and manage relationships with key customers
Take ownership of customer issues and follow through to resolution
Contribute to an inclusive and culturally aware team environment
You thrive in relationship management and love the buzz of hitting and exceeding targets
You’re confident and can build rapport quickly with a wide range of customers
You’re motivated by KPIs and know how to turn a “maybe” into a “yes”
You’re a fast learner who’s hungry to grow and take on new challenges
You’ve worked in as an Account Manager and have a proven track record in the management and retention of key customer relationships
Communication
Customer Engagement
Selling Products & Services
Growth Mindset
Resilience
Ready to connect with your next career move?
If this sounds like the perfect fit, we’d love to hear from you.
Telstra InfraCo is Telstra’s specialist infrastructure business. We are committed to partnering with our customers to accelerate business opportunities by accessing our diverse national telecommunications infrastructure. Telstra InfraCo’s growing asset portfolio includes 250,000 kilometres of fibre optic cable, 370,000 kilometres of duct, 160,000 poles, and thousands of fixed network facilities including data centres, cable landing stations and satellite ground stations. Telstra InfraCo supports Australia’s fixed and mobile networks, and has access to 400,000 kilometres of sub-sea cables enabling greater connectivity and reach for our customers globally. Our unrivalled expertise and proven infrastructure experience tells us what works today, and shapes how we are building for tomorrow.
View all jobs at Telstra InfraCoTelstra InfraCo is Telstra’s specialist infrastructure business. We are committed to partnering with our customers to accelerate business opportunities by accessing our diverse national telecommunications infrastructure. Telstra InfraCo’s growing asset portfolio includes 250,000 kilometres of fibre optic cable, 370,000 kilometres of duct, 160,000 poles, and thousands of fixed network facilities including data centres, cable landing stations and satellite ground stations. Telstra InfraCo supports Australia’s fixed and mobile networks, and has access to 400,000 kilometres of sub-sea cables enabling greater connectivity and reach for our customers globally. Our unrivalled expertise and proven infrastructure experience tells us what works today, and shapes how we are building for tomorrow.
View all jobs at Telstra InfraCo