Sale, Victoria, Australia · On-site
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Belmont, New South Wales, Australia · On-site
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Yeppoon, Queensland, Australia · On-site
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Bairnsdale, Victoria, Australia · On-site
Employment TypePermanent Closing Date30 Dec 2026 11:59pm Job TitleTelstra Retail: Customer Service & Sales Consultant Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers thro…
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Emerald, Queensland, Australia · On-site
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Shellharbour City Council, New South Wales, Australia · On-site
Employment TypePermanent Closing Date10 Sept 2026 11:59pm Job TitleTelstra Retail: Customer Service & Sales Consultant (Expression of Interest) Job Summary As a Retail Sales Consultant, you are passionate about delightin…
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Sydney, New South Wales, Australia · On-site
Employment TypePermanent Closing Date11 Sept 2026 11:59pm Job TitleTelstra Retail: Part Time Customer Service & Sales Consultant CHATSWOOD Job Summary As a Retail Consultant, you will provide frontline support by assisti…
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Melbourne, Victoria, Australia · On-site
Employment TypePermanent Closing Date30 Dec 2026 11:59pm Job TitleTelstra Retail: Customer Service & Sales Consultant (Expression of Interest) Job Summary As a Retail Sales Consultant, you are passionate about delighting…
Skills: Customer Service, Consultative Selling, Communication Skills, Problem Solving, Sales Target Achievement
Sydney, New South Wales, Australia · On-site
Employment TypePermanent Closing Date11 Sept 2026 11:59pm Job TitleTelstra Retail: Part Time Customer Service & Sales Consultant NARELLAN Job Summary As a Retail Consultant, you will provide frontline support by assistin…
Skills: Customer service, Consultative selling, Product knowledge, Troubleshooting, Communication
Sale, Victoria, Australia • On-site
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You will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic technical issues. Additionally, you will use consultative selling skills to meet store sales targets and KPIs while ensuring a positive customer experience.
The role requires strong communication skills, a solution-oriented approach, and the motivation to achieve sales targets. Previous customer-facing experience is considered a plus but is not strictly required.
At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.
Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Hourly Rate: $33.33 per hour
Junior rates apply for those under 20 years of age.
Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
Inclusive Culture: Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.
Great Communication Skills: You’re a natural at connecting with people and making their day better.
Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
Resilience and Positivity: You have a can-do attitude, even when things get busy.
Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!
How to Apply:
Ready to kickstart your journey with us? Click "Apply Now" to submit your application! After applying, keep an eye out for an email from our partner, HireVue, to complete the next step in our assessment process.
Join Us at Telstra Retail:
When you become part of the Telstra team, you’re joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can’t wait to see what you’ll bring to our team!
Telstra InfraCo is Telstra’s specialist infrastructure business. We are committed to partnering with our customers to accelerate business opportunities by accessing our diverse national telecommunications infrastructure. Telstra InfraCo’s growing asset portfolio includes 250,000 kilometres of fibre optic cable, 370,000 kilometres of duct, 160,000 poles, and thousands of fixed network facilities including data centres, cable landing stations and satellite ground stations. Telstra InfraCo supports Australia’s fixed and mobile networks, and has access to 400,000 kilometres of sub-sea cables enabling greater connectivity and reach for our customers globally. Our unrivalled expertise and proven infrastructure experience tells us what works today, and shapes how we are building for tomorrow.
View all jobs at Telstra InfraCoTelstra InfraCo is Telstra’s specialist infrastructure business. We are committed to partnering with our customers to accelerate business opportunities by accessing our diverse national telecommunications infrastructure. Telstra InfraCo’s growing asset portfolio includes 250,000 kilometres of fibre optic cable, 370,000 kilometres of duct, 160,000 poles, and thousands of fixed network facilities including data centres, cable landing stations and satellite ground stations. Telstra InfraCo supports Australia’s fixed and mobile networks, and has access to 400,000 kilometres of sub-sea cables enabling greater connectivity and reach for our customers globally. Our unrivalled expertise and proven infrastructure experience tells us what works today, and shapes how we are building for tomorrow.
View all jobs at Telstra InfraCo