Melbourne, Victoria, Australia · On-site
Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing sol…
Skills: Office Administration, Customer Service, Scheduling, Medicare Billing, NDIS Processing
Sydney, New South Wales, Australia · On-site
Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing sol…
Skills: Privacy Law, Data Protection, Regulatory Compliance, Risk Assessment, Stakeholder Management
Sydney, New South Wales, Australia · Hybrid
Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing sol…
Skills: Supply Chain Management, Production Planning, SAP S/4 Hana, Business Analytics, Data Interrogation
City of Brisbane, Queensland, Australia · On-site
Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing sol…
Skills: Medical Device Sales, Surgical Support, Account Management, Clinical Training, Relationship Building
Sydney, New South Wales, Australia · On-site
Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing sol…
Skills: Strategic Leadership, Clinical Data Management, Biostatistics, Safety Coding, Operational Oversight
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose …
Skills: Regulatory Strategy, Regulatory Submissions, Lifecycle Maintenance, Technical Dossier Development, Stakeholder Management
Panama City, Panamá Province, Panama · On-site
Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing sol…
Skills: Shared Services, Problem Solving, Communication
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose …
Skills: Design Verification, Design Validation, Python, C++, Statistical Analysis
Panama City, Panamá Province, Panama · On-site
Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing sol…
Skills: Community Management, Copywriting, Design, Communication, Content Creation
Centennial, Colorado, United States · On-site
$25/hr–$27/hr
Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care. Supply Analyst Position Spotlight: Support day-to-day inventory analysis, supply reporting, and assisting with dem…
Skills: Inventory Analysis, Supply Reporting, Demand Planning, Customs Clearance, Import/Export Regulatory Processes
Melbourne, Victoria, Australia · On-site
Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing sol…
Skills: Clinical Project Management, Clinical Trial Operations, GCP, Budget Management, Stakeholder Management
City of Brisbane, Queensland, Australia · On-site
Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing sol…
Skills: Project Delivery, Manufacturing Engineering, Stakeholder Engagement, Risk Assessment, Budget Management
Chengdu, Sichuan, China · On-site
Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A C…
Skills: Direct Procurement, Indirect Procurement, Supplier Performance Management, Cost Reduction, Risk Management
Chengdu, Sichuan, China · On-site
Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A C…
Skills: Chemical Testing, Microbial Testing, Gas Chromatography, Data Analysis, Method Validation
Venlo, Limburg, Netherlands · On-site
Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing sol…
Skills: Inbound Logistics, Stock Monitoring, Order Picking, Packing, Handheld Scanners
Chengdu, Sichuan, China · On-site
Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A C…
Skills: Assembly, Equipment Operation, Quality Management Systems, Continuous Improvement, Safety Compliance
Sydney, New South Wales, Australia · On-site
Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing sol…
Skills: Group Accounting, Consolidation, Statutory Reporting, AASB, IFRS
On-site
Skills: Quality Assurance, Quality Control
City of Brisbane, Queensland, Australia · On-site
Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing sol…
Skills: Training Delivery, Skills Assessment, PCB Assembly, Micro-electronics, Lean Systems
Sydney, New South Wales, Australia · On-site
Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing sol…
Skills: Clinical Operations Management, People Leadership, Clinical Project Management, ICH-GCP, ISO 14155
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Medical Receptionist coordinates office operations, manages scheduling, and serves as the primary point of contact for clinic patients. Responsibilities include handling billing for NDIS, DVA, and Medicare, as well as managing spare parts inventory and providing basic device troubleshooting.
Candidates must have at least 2 years of experience in reception or office administration with strong computer and communication skills. Experience in a healthcare setting and familiarity with Practice Management software or Medicare billing is highly preferred.
Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
The Cochlear Care Centre’s key objective is to provide access to high quality audiological care for recipients with a Cochlear Implantable Hearing Solution. The centre delivers clinical assessment of candidates for suitability for implantable solutions, and support following surgery.
This is a truly unique opportunity for a Customer Support / Medical Receptionist to join our thriving Cochlear Care Center in East Melbourne. Occasional flexibility to attend our Berwick site could be required.
The Medical Receptionist is responsible for organising and coordinating office operations and procedures in order to ensure clinic effectiveness and efficiency. This role will often be patients’ first point of contact with the clinic and play an integral part in forming positive relationships in the community.
Responsibilities include:
Manage phone and email inquiries to the clinic in a professional manner
Manage the scheduling system, including booking and confirming appointments
Provide initial information and develop and maintain client records from customer inquiries
Provide excellent customer service to clients when they present at the clinic
Understand the processes (including creating quotes and requesting money through the appropriate portals) for the National Disability Insurance Scheme (NDIS), Department of Veterans’ Affairs (DVA) and process payments accordingly
Understand the Medicare billing process and action accordingly
Maintain stock of spare parts at the Cochlear Care Centre (CCC) for both Hearing Australia clients and private patients as per the CCC ‘Kanban’ system
In consultation with the site Cochlear Care Centre Clinical Lead, manage the exchange of parts at ‘switch on’ deemed unsuitable and check for completeness of orders of implant systems and remedy errors in supply
Provide device troubleshooting assistance to clients in person, over the phone and/or via email
Provide spare parts where possible to keep patients ‘on the air’ or advise of available support options from Hearing Australia or Cochlear
Liaise with the Audiologists regarding issues that require their expertise; refer client to appropriate Audiologist for any billable testing associated with troubleshooting
Support and facilitate programs run by the clinic to enhance recipient awareness and use of technology solutions as required
Ensure device and technology knowledge is up to date and ensure best customer service; completing and attending training, as required
Provide remote administration support to the staff working at any of the 3 Cochlear Care Centres (East Melbourne, Berwick and Geelong), as needed
As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:
Minimum 2 years’ experience in reception/office administration role or equivalent
Strong computer skills, including ability to operate computerized accounting, spreadsheets, and word processing
Strong decision making and problem-solving skills
Effective listening, verbal and written communication skills
Effective time management skills
Excellent interpersonal skills
Ability to work flexibly
Must be able to work independently as well as a part of a team
High attention to detail and detail oriented
Ability to occasionally travel to Melbourne and/or Berwick CCCs for training, team building or leave cover purposes, as required
Ideal:
Experience in preparation of reports
Experience in process improvement
Experience in a health care/ medical clinic setting
Experience with Practice Management software/Medicare Billing
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.
For more information about Life at Cochlear, visit www.cochlearcareers.com
Hear now. And always
Hear now. And always As the global leader in implantable hearing solutions, at Cochlear (ASX: COH) we are committed to our mission to help people hear and be heard. Our story started more than four decades ago when Professor Graeme Clark pioneered the world's first multi-channel cochlear implant and created an entirely new treatment for hearing loss. Since our formation in 1981, we continue Professor Clark’s work to help people with moderate to profound hearing loss experience a life full of hearing. We have provided more than 650,000 implantable devices. Each recipient helps form a global community of millions, through families, friends, colleagues, teachers and more. And they’re not just connected to their own community — each shares a link with each other and to Professor Clark’s childhood desire to help people hear. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We understand the privilege of connecting people to a life lived with hearing. And we listen, respond and move with the times – to continue to bring hearing within reach of all those who need it. That's how we live our mission every day. Our global workforce of more than 4,000 people shares a collective determination to give more people the opportunity to enjoy a life of hearing. Cochlear’s global headquarters are on the campus of Macquarie University in Sydney, Australia with regional headquarters in Asia Pacific, Europe and the Americas. Through our offices in over 180 countries we help people of all ages to hear. Social Media Terms of Use http://bit.ly/2qRMEvY
Offices: 1 University Avenue, Macquarie University, North Ryde, NSW, AU · 10350 Park Meadows Dr, Lone Tree, Colorado 80124, US · Peter Merian-Weg 4, Basel, 4052, CH · 1 University Avenue, Macquarie University, NSW 2109, AU · Konstruktionsvägen 14, Mölnlycke, SE - 435 33, SE
Hear now. And always
Hear now. And always As the global leader in implantable hearing solutions, at Cochlear (ASX: COH) we are committed to our mission to help people hear and be heard. Our story started more than four decades ago when Professor Graeme Clark pioneered the world's first multi-channel cochlear implant and created an entirely new treatment for hearing loss. Since our formation in 1981, we continue Professor Clark’s work to help people with moderate to profound hearing loss experience a life full of hearing. We have provided more than 650,000 implantable devices. Each recipient helps form a global community of millions, through families, friends, colleagues, teachers and more. And they’re not just connected to their own community — each shares a link with each other and to Professor Clark’s childhood desire to help people hear. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We understand the privilege of connecting people to a life lived with hearing. And we listen, respond and move with the times – to continue to bring hearing within reach of all those who need it. That's how we live our mission every day. Our global workforce of more than 4,000 people shares a collective determination to give more people the opportunity to enjoy a life of hearing. Cochlear’s global headquarters are on the campus of Macquarie University in Sydney, Australia with regional headquarters in Asia Pacific, Europe and the Americas. Through our offices in over 180 countries we help people of all ages to hear. Social Media Terms of Use http://bit.ly/2qRMEvY
Offices: 1 University Avenue, Macquarie University, North Ryde, NSW, AU · 10350 Park Meadows Dr, Lone Tree, Colorado 80124, US · Peter Merian-Weg 4, Basel, 4052, CH · 1 University Avenue, Macquarie University, NSW 2109, AU · Konstruktionsvägen 14, Mölnlycke, SE - 435 33, SE
