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The Lead of Collections oversees daily mortgage delinquency operations, managing call queues and driving team productivity. This role provides real-time coaching to specialists and ensures all borrower interactions comply with regulatory and investor requirements.
Candidates must have a high school diploma and 3-5+ years of experience in mortgage servicing or collections. Prior experience in a lead or mentoring role and strong knowledge of CFPB and FDCPA regulations are preferred.
Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
The Collections Team Lead serves as the frontline leader within the mortgage servicing collections function, supporting day-to-day operations for early- and mid-stage delinquency management. This role combines hands-on collections expertise with real-time coaching, workflow coordination, and performance monitoring.
The Team Lead is responsible for driving team productivity, ensuring compliance with regulatory and investor requirements, and improving borrower outcomes through effective engagement strategies.
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
Paid Time Off (PTO)
Medical, Dental &Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
Matching 401(k) Plan
The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
A full-service residential mortgage loan servicer with proven loss mitigation strategies to preserve homeownership
Founded in 2007, Selene was created to provide loan resolution strategies for distressed mortgage investment portfolios. We have evolved to offer capacity and scalability to service all types of residential mortgage loans from performing loans (current, re-performing and new originations) to non-performing loans requiring high-touch, complex special servicing. We are an approved servicer for FHLMC, FNMA, GNMA, VA and USDA. Selene is also only one of two GNMA single-family master servicers and approved sub-servicers in the industry. Selene’s diverse client list includes large banks, small to mid-tier investors, REITS, private equity and hedge funds as well as GSEs and government agencies. Selene’s reputation is built around the principles of successful loss mitigation strategies, proprietary technology and individualized client management. Selene has a national footprint with offices in Jacksonville, FL; Dallas, TX; and Salt Lake City, UT.
Offices: 3501 Olympus Blvd, Dallas, Texas 75019, US · 6651 Gate Pkwy, Suite 300, Jacksonville, Florida 32256, US
