Temporary Customer Service Representative - S. Houston
Houston, Texas, United States · On-site
$22/hr–$29/hr
Mid level
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Houston, Texas, United States · On-site
$18/hr–$20/hr
Entry level
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Domino's
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Houston, Texas, United States · On-site
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Lead Commercial Finish Carpenter - Architectural Millwork/Trim Carpentry - Traveling Position
Houston, Texas, United States · On-site
$27/hr–$38/hr
Senior
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Description At IKG® we pride ourselves on being the leading manufacturer of safety flooring and access infrastructure in the US and Mexico, forging partnerships developed through our expertise in engineering applications…
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$22/hr–$29/hr
Full-time, Temporary
high school, associate degree, bachelor degree
Posted 2h ago
~40 hrs/week
Responsibilities
The role involves acting as the primary point of contact for customers via phone and email to resolve inquiries and schedule services. Responsibilities include dispatching personnel to customer sites and maintaining accurate records in the customer management system.
Requirements
Candidates should have a high school diploma (degree preferred) and 1-3 years of customer service or administrative experience. Proficiency in CRM software and Microsoft Office, along with strong communication skills, is required.
Full job description
Description
Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as a Temporary Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.
Job Responsibilities
Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.
Great Reasons to Work at Vortex
Hourly salary based on experience
Positive Work Environment
Work Environment
Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
Position requires you to be available to work in the office at the service center, not remotely
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
Must have the ability to walk short distances and sit for prolonged periods of time.
Noise level is moderate in an office environment.
Must be able to lift up to 15lbs.
Requirements
High school diploma or equivalent; AA/BA preferred.
One (1) – three (3) years of customer service experience, or administrative background preferred.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Attention to detail and accuracy in data entry.
Ability to work in a fast-paced environment and able to prioritize tasks.
Patience, empathy, and a customer-centric mindset.
Ability to work effectively in a team and handle high-stress situations with professionalism.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
America’s highest quality and most customer-centric commercial and industrial door services company.
Industry
Facilities Services
Company size
1,001-5,000 employees
Founded
1937
Headquarters
Irvine, CA
LinkedIn followers
5,019
Vortex Doors is your industry expert for commercial and industrial door repair services. With our fast, traditional, friendly Customer Service, you can count on us to be there when you need us! Services include:
◾Commercial Roll-Up Door Repair
◾Commercial Overhead Door Repair
◾Commercial Hollow Metal Door Repair
◾Commercial Wood Door Repair
◾Commercial Glass Entrance Door Repair
◾Commercial Gate Repair
◾Commercial Grille Repair
◾Dock Equipment and Leveler Repair
◾Hangar Door Repair
◾Commercial Security Door Repair
◾Specialty Door Repair
◾Board Ups and Glass Replacement
Vortex can provide same day service to keep your building safe and secure! We operate 81 self-performing Service Centers with over 490 well-stocked Service Trucks for the fastest response time in the industry.
With over 88 years of experience, you can be confident that Vortex will exceed your expectations, and provide you with the most experienced Team of exclusively trained technicians in the industry.
Service. Quality. Reliability. Integrity. For your door, dock and gate needs, experience the Vortex difference.
Recognized in Most Loved Workplaces 2024 & Top 100 Most Loved Workplaces 2025
Offices: 20 Odyssey, Irvine, CA 92618, US · 320 Irving Drive, Oxnard, CA 93030, US · 15140 Bledsoe Street, B, Sylmar, CA 91342, US · 11707 W Sam Houston Pkwy S, Houston, Texas 77031, US · 15214 E Fremont Dr, Centennial, Colorado 80112, US
Overhead Warehouse DoorsEntrance DoorsFire DoorsLoading Dock LevelersSecurity GatesAccess Control SystemsAutomatic Entrance DoorsHigh Speed Doorsand Rolling GrillesFacilities Support Services