Job DetailsJob Location: L019 Concord - Concord, NC 28027Job Shift: Second ShiftPlanet Fitness Customer Service Representative Full - Time: Starting at $12 per hour. Part - Time: Starting at $11 per hour. Hours: Looking …
Skills: Customer service, Communication, Problem solving, Computer proficiency, Point of sale system
Concord, North Carolina, United States · Remote Solely
$130k–$180k/yr
Senior+Visa sponsorship
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Senior+Visa sponsorship
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Concord, North Carolina, United States · Remote Solely
$150k–$190k/yr
Senior+Visa sponsorship
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POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician C performs preventive maintenance on diesel and non-diesel equipment and trucks. T…
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The Customer Service Representative is responsible for providing a superior member experience by greeting guests, answering phones, and managing member accounts. They also perform facility maintenance, process transactions, and promote fitness instruction classes.
Requirements
Candidates must have customer service experience and basic computer proficiency. A high school diploma or GED equivalent is preferred, and applicants must be at least 18 years of age.
Full job description
Job DetailsJob Location: L019 Concord - Concord, NC 28027Job Shift: Second ShiftPlanet Fitness Customer Service Representative
Full - Time: Starting at $12 per hour.
Part - Time: Starting at $11 per hour.
Hours: Looking for second shift (2pm-10p) and availability for a day on the weekends
Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.
We Are Accountable – Self-starters who pursue excellence. We Are Driven – Problem solvers who deliver results. We Are Passionate – Positive energy with a real desire to help others. We Are Ambitious – Always learning and growing toward success.
We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!
Customer Service Representative Benefits
Growth Opportunities over 90% of our management team started as an entry level team member! Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. Shift-differential pay for select shifts PTO for all employees 401K Retirement Fund (Employer match up to 4%!) Health Insurance Options including Health, Dental, Vision, family life insurance, and more Basic Life Insurance & Short-Term Disability I00% Company Paid!
Employee Assistance Program
Free employee Black Card Membership
Customer Service Representative Responsibilities
Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
Answer phones in a friendly manner using information script Greet members, sign up and tour new members, and log amenities. Respond to member questions and concerns in a timely and professional manner Process beverage or merchandise purchases through the point of sale system Promote our unique fitness instruction classes (PE@PF) to our active members and our new members Provide a clean, sanitized and safe club environment.
QualificationsJob Requirements
Customer service experience High school diploma/GED equivalent preferred Must be 18 years of age or older Basic computer proficiency
Physical Demands
Frequent lifting, carrying, pushing, and pulling Must be able to lift up to 75 lbs. Will encounter cleaning chemicals during shift Frequent climbing, balancing, kneeling and crouching during shift Continual reaching with hands/fingers/arms during shift
Related keywords
Customer ServicePlanet FitnessFitnessRetailPoint of SaleMember ExperienceFacility MaintenanceSanitizationGymSalesCommunicationComputer Skills
Planet Fitness is taking the fitness industry by storm!
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand.
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners.
NOTE TO JOB APPLICANTS: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.
Offices: Hampton, New Hampshire 03842, US · Orlando, FL 32814, US
Judgement Free Zone and Planet FitnessTrainingHealth CareFitnessWellnessBeauty & WellnessPersonal consumer services