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$16/hr
Part-time
high school
Posted 10d ago
~40 hrs/week
Responsibilities
The Guest Service Agent is responsible for providing efficient service during guest check-in, stay, and checkout while managing room revenue and guest accounts. They must also handle guest requests, maintain security, and coordinate with housekeeping and bell staff.
Requirements
Candidates must have at least two years of customer service experience, preferably in a hotel environment, and possess a high school diploma or equivalent. Strong communication skills, basic computer proficiency, and the ability to work a flexible schedule including weekends and holidays are required.
Full job description
POSITION SUMMARY:
The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
DUTIES AND RESPONSIBILITIES:
Follows all established front desk procedures in carrying out assigned duties.
Provides high level service while registering guests in a prompt, efficient and courteous manner.
Handle guest accounts properly including posting of charges, and collection of payment. Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of surrounding area.
Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
Work closely with the housekeeping department to keep status of rooms current and up to date.
Work with Bell staff to assist guests with requests as needed.
Maintain bank with accuracy and security, close out at end of shift bank, balance and deposit.
Ability to shift priorities and duties as directed by supervisor.
Other duties as assigned.
QUALIFICATIONS:
A commitment to providing outstanding customer service
Basic knowledge of office equipment required to perform the job
Ability to establish and maintain effective working relationships with co-workers and leaders
Strong problem-solving skills
Capable of seeing a task through to completion
Strong organizational skills
Must possess basic computer skills.
Available to work a flexible schedule including evenings, weekends, and holidays.
Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages. Bi-lingual a plus.
EDUCATION:
High School diploma, general education degree or international equivalent required.
EXPERIENCE:
Minimum of (2) two years of Customer Service experience, preferably in a resort/hotel Front Office environment preferred.
Opera PMS experience preferred.
PHYSICAL ABILITY:
Ability to be on your feet and alert for extended periods of time
Ability to lift up to 25 lbs. as needed
Continuous use of hands and arms
Continuous bending, reaching, and twisting
Maintains strong personal image and uniform standards
Our intention is simple: create great hotels that are rooted in their communities, built around a team passionate to serve, and blended with value and authenticity to create a sense of belonging felt by all those who visit us. Our hospitality is genuine and our desire is to welcome the world to our home.
We believe in accomplishing this through meaningful collaborations supporting and showcasing the community in which our hotels exist, extending gracious hospitality to all, designing intentional touch points throughout our properties, and incorporating value-centric amenities and services.
Our measurement of success is through the loyalty of our team members, guests, stakeholders, vendors, and partners resulting in a thriving business.
Offices: Durham, NC 27701, US
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