SmallHD– Who are we?
SmallHD designs and manufactures cutting-edge display products for both the independent filmmaker and cinema industry. Our monitors are being used worldwide to consistently provide creative professionals with real-time confidence in their image. SmallHD products are known for their durability, premium display quality, and incredible user interface.
What will I be doing?
The technician plays a key role in maintaining operational efficiency by returning products to service-ready condition through structured refurbishment and quality verification processes.
Repair & Refurbishment Technician
Responsibilities
●Inspect, diagnose, and evaluate returned or used equipment to determine repair and refurbishment requirements
●Perform repairs, part replacements, cleaning, and restoration according to established procedures, using appropriate tools and safety practices
●Test refurbished equipment to verify functionality, performance, and quality standards, documenting findings and identifying root causes of recurring failures
●Maintain accurate service records, parts usage logs, and inventory tracking; report shortages and communicate findings to supervisors and cross-functional teams
●Support continuous improvement by providing feedback on product reliability, contributing to process development, and participating in quality audits
●Maintain tools, equipment, and workstations in a clean, organized, and safety-compliant condition
Qualifications
●High school diploma or equivalent
●Mechanical and/or technical aptitude with hands-on troubleshooting and diagnostic skills
●Strong attention to detail, quality focus, and ability to interpret technical documentation
●Effective time management and ability to maintain productivity while performing detail-oriented work for extended periods
●Clear communication and team collaboration skills
●Proficiency or willingness to learn relevant software tools including xTuple ERP (to be replaced with Salesforce soon), Zendesk/Salesforce, FedEx ShipManager/UPS WorldShip/ShipStation, Shopify, Smartsheet, and Google Workspace
●Prior inventory management experience is a plus
●Passion for the entertainment or broadcast industry is a plus
More important information for you
●This position is based in the Cary, NC office
●Reporting to Service Program Manager
●This position is full time
Why SmallHD?
●Great people, great work environment
●Health Insurance (incl.dental and vision)
●401(k) Matching
●Fun events throughout the year
●A fast-growing company with room to grow