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$21/hr–$21/hr
Part-time
associate degree
Posted 50d ago
~40 hrs/week
Responsibilities
The Concierge provides a welcoming experience for residents and visitors while managing front-desk operations and administrative tasks. Key duties include handling inquiries, coordinating move-ins, and supporting the leadership team with scheduling and documentation.
Requirements
Candidates need at least one year of administrative experience and computer literacy, with a post-secondary program or residential care experience being an asset. A clear Police Information Check and Vulnerable Sector Check are mandatory conditions of employment.
Full job description
About Optima Living Founded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care providers.
Today, Optima Living offers Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care across Alberta and British Columbia. Our innovative approach includes Spark, Your Wellness, Your Way; our proprietary brain health and care model. As the only Top 10 Canadian senior living and care provider focused exclusively on Western Canada, we proudly serve more than 4,300 residents.
Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging with purpose creating communities where seniors live with dignity, connection, and joy.
Position Summary Reporting to the General Manager or Administration Manager, the Concierge creates a warm, welcoming experience for residents, visitors, and team members, while supporting smooth day-to-day community operations. This role manages inquiries, assists with move-in coordination, administrative tasks, and provides customer service that reflects Optima’s hospitality-focused environment.
All duties and responsibilities are carried out in alignment with Optima Living’s mission, vision, and values, promoting person-centered care by respecting the uniqueness, dignity, and self-determination of residents to promote maximum personal and functional independence. These duties are performed within the framework of established organizational policies and procedures, industry best practices, while adhering to applicable regulations and standards.
Responsibilities
Greets residents, visitors, and team members warmly and professionally, fostering a friendly and welcoming environment.
Manages incoming calls and inquiries, directing visitors and contractors to appropriate individuals as needed.
Ensures the visitor sign-in and sign-out process is properly followed.
Manages and tracks the incoming and outgoing of courier packages for the community and residents (excluding medications).
Supports meetings, event scheduling, equipment bookings and catering requests as needed.
Assists with coordination of move ins and move outs as applicable.
Assists with the coordination of resident appointments and arranging transportation as applicable.
Supports the Community Relations Coordinator in scheduling and providing tours of the community as applicable.
Reports any issues with the functioning of office equipment as needed.
Participates in organizational initiatives and projects as needed.
Assists with emergency procedures and safety protocols.
Coordinates with the General Manager or designate to address issues related to restricted or denied home access.
Performs administrative tasks such as filing, maintaining records, recording meeting minutes and completing reference check documentation as needed.
Provides confidential administrative support to the leadership team as applicable.
Ensures smooth information flow and timely communication across the community to support program and meeting goals as applicable.
Supports in organizing team and leadership meetings, including preparing agendas, recording minutes, and distributing documentation as applicable.
Supports the General Manager in the incident and complaint reporting processes as applicable.
Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee.
Identifies maintenance issues and reports them following established maintenance procedures.
Responds promptly during emergency codes in alignment with organizational standards and protocols.
Contributes to quality improvement initiatives by sharing ideas and providing feedback.
Demonstrates knowledge of and compliance with Occupational Health and Safety regulations.
Ensures adherence to infection control policies and procedures through regular audits, observations, and investigations.
Maintains strict confidentiality of resident medical and personal information in accordance with privacy legislation.
Completes orientation upon hire and annual mandatory education as assigned.
Supports new team members through their orientation process.
Participates in team meetings and stays informed on relevant internal communications.
Performs other duties as required to support operational needs.
Qualifications & Experience
Minimum of one (1) year experience in an administrative or similar role.
Completion of a recognized post-secondary program is an asset
Experience in a residential care or mental health environment is an asset.
Communicates in an approachable and respectful manner with the temperament to deal tactfully and cooperatively in all interactions.
Strong written communication skills with the ability to present professional documents with clarity.
Demonstrates the ability to effectively organize, prioritize and problem solve.
Ability to work independently and in cooperation with others.
Ability to manage and resolve difficult and challenging situations effectively and respectfully.
Physical and mental ability to carry out the duties of the position including adherence to provincial health legislations.
Ability to safely operate equipment according to established protocols.
Computer literacy skills required.
Flexibility to work a variety of shifts.
Conditions of Employment
Clear Police Information Check
Clear Vulnerable Sector Check
Successful completion of all mandatory Provincial Health Requirements
Related keywords
Seniors HousingResidential CareHospitalityAdministrative SupportCustomer ServiceInfection ControlOccupational Health and SafetyPrivacy LegislationVulnerable Sector CheckCommunity Relations
Optima Living—founded in 2007—owns and operates innovative seniors’ living communities throughout Alberta and BC, taking an unprecedented approach to senior life. Their unique company culture is one where both residents and team members are family.
Optima Living’s North Star, Let us welcome you home, speaks to their underlying principles and the experience seniors discover in their communities. When residents are home, they feel safe, respected, and welcome. Home is where one’s voice is heard, their views matter, and they have freedom of choice. Optima Living’s mission, vision, and values—respect, dignity, teamwork, and doing the right thing—support and build upon their North Star.
Optima Living operates over 3,700 beds providing congregate living options for seniors. These options range from subsidized to luxury, Independent to Assisted Living, Long-term Care to Memory Care, and Residential Mental Health. For more information, visit optimaliving.ca.
Optima Living is also an approved service provider with both the interior Health Authority (IHA) and the Fraser Health Authority (FHA), is a licensed care provider under the BC Community Care and Assisted Living Act, and is registered as an approved Assisted Living (AL) Operator with the AL Registrar of BC.
Offices: 900-688 W Hastings St, Vancouver, British Columbia V6B 1P1, CA · 8382 156 St, Surrey, British Columbia V3S 3R7, CA · 806-0235 101 St NW, Edmonton, Alberta T5J 3G1, CA
Seniors Indepedant LivingSeniors Assisted Livingand Seniors Mental HealthHospitalHealth Care