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Design large-scale, zero-to-one product experiences for mortgage servicing and delinquency management. Collaborate with cross-functional teams including engineering, product, and legal to deliver scalable, user-centered solutions.
Requires 5+ years of experience in user-centered product design and a strong portfolio. Candidates must demonstrate the ability to work in ambiguous environments and possess excellent communication skills.
Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.
We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.
Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.
The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.
ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.
Valon’s Design team is a tight-knit and ambitious team; As a user-centered design team, we create meaningful and intuitive experiences that set the industry bar. Today, our core products include a mortgage servicing platform that empowers our servicing agents and a homeowner console to manage all things mortgage-related easily.
Our company is at the unique stage where you’ll have the opportunity to help shape the core experiences of the homeowners we serve. Sitting inside the product organization, you’ll work closely with our world-class cross-functional teams to make products that deliver value to homeowners, servicing agents, and mortgage lenders.
A portfolio is required for consideration.
We seek a talented Senior Product Designer to join our Mortgage Delinquency Team (DQ). As a Senior Product Designer, you will be able to define the ideal user experience for homeowners facing financial hardships. In addition, you will create our servicing agents tool to help us better serve our homeowners as they navigate a stressful time in their financial lives.
The complicated delinquent states often come with various edge case considerations; you will need to be comfortable working in ambiguity and partner with internal stakeholders to distill such complexity into simple solutions. Finally, you will work closely with cross-functional teams to deliver high-quality products that solve real user problems and meet business goals.
Design large-scale zero-to-one product experience — using end-to-end design process from research, prototyping, testing, to delivery.
Build expertise in multiple DQ verticals and context switch efficiently in a fast and iterative environment.
Create user journeys, wireframes, and high-fidelity designs that communicate design solutions and align with business goals.
Collaborate with product managers, engineers, legal experts, and stakeholders to ensure designs are feasible, scalable, and comply with laws and regulations.
Champion user-centered design principles and advocate for user needs throughout the product development lifecycle.
Mentor and guide junior designers, sharing best practices and fostering a culture of design excellence.
Work within and help evolve our design system, ensuring a cohesive and consistent visual language and user experience across all products and platforms.
Collaborate with cross-functional teams to ensure a cohesive user experience across multiple products and platforms.
A track record of creating intuitive flows and elegant user experiences. Despite working with complex edge cases, compliance considerations, and technical constraints.
Plan and execute projects independently. You discover impactful problems to work on, prioritize or deprioritize work with little or no guidance, and determine when to cut scope if necessary.
Shape the vision for your product area. Using your domain expertise and understanding of how your product area’s efforts impact company objectives. You participate in developing your team’s roadmap, processes, and organizational plans.
Cross-team leadership. You’re proactive about driving impactful initiatives forward, coordinating with others to resolve cross-domain challenges, and investing in others’ growth through actionable feedback and coaching.
Think and design at a system level. Not just at a feature level. While solving a specific problem, you consider how it relates to similar issues in other areas and how to build consistent experience.
User empathy and advocacy.
Strong communication and collaboration.
Critical thinker and thought partners.
Humble and growth-oriented mindset.
Caring about the big picture as much as the pixel-perfect work.
Excitement about working in a startup environment.
5+ years of experience with user-centered product design
A solid portfolio
Experience working within the context of digital products
Ability to balance methodological rigor with scrappiness and creativity
Excellent written and verbal communication skills
Startup experience
Familiarity with the mortgage landscape / financial systems
Experience with both consumer tech as well as enterprise software
Base salary band: $148,750 to $201,250
Compensation: competitive salary with a meaningful stake in the company via equity, and 401k plan
Health & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
Food & meals: in-office snacks and drinks, and a $400 monthly stipend towards your lunches or groceries
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
Generous time off: flexible paid time off, sick days, and 11 company holidays
Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition
Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [email protected] if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.
The AI-native operating system for mortgage servicing. Building a better foundation for the American Dream.
Valon: the AI-native operating system for mortgage servicing. Building a better foundation for the American Dream. A New Foundation for Complex, Regulated Workflows Mortgage servicing is core infrastructure for the U.S. economy, underpinning the American Dream of owning a home, yet it relies on software that pre-dates the creation of the internet. Valon built a system of record that unifies workflows, data, and money movement into a single, coherent platform. The result is software that scales with complexity instead of collapsing under it. There are $100B+ in mortgages on the platform. $230M raised to date. And ValonOS has 3x lower servicing cost with +30% higher customer satisfaction (compared to industry averages). If you’re energized by solving the hardest problems, moving fast without breaking trust, and finding joy in cracking what others will not touch, come work at Valon.
Offices: 860 Broadway, Fl 4, New York, NY 10003, US
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