Service Delivery Client Engineering -Remote Engineer (L2)
Bengaluru, Karnataka, India · On-site
Mid level
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Anatomy and Physiology Faculty - EVENING INSTRUCTORS NEEDED
Seminole County, Florida, United States · On-site
Mid level
Overview Anatomy and Physiology Faculty - EVENING INSTRUCTORS NEEDED This position will work at ECPI University’s Lake Mary/Orlando, FL campus location. Transform your Career at ECPI University Since 1966, the dedi…
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Skills: Network Infrastructure, Cybersecurity, Fortinet, LAN/WAN/WLAN, Linux
Cross Technology Managed Services Engineer (L3) Linux
Hyderabad, Telangana, India · Remote OK
Senior
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Skills: Attention To Detail, Verbal Communication, Written Communication, Prioritization, Multitasking
Senior Team Lead, Field Network Cabling Installation
Nebraska, United States · On-site
$25/hr–$42/hr
Senior
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Skills: Python, Generative AI, RAG Pipelines, LLM Integration, API Development
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Skills: Security Infrastructure, IT Engineering, ITIL Processes, Technical Troubleshooting, L3 Support
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Principal Software Applications Development Engineer
Bengaluru, Karnataka, India · Hybrid
Senior+
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Skills: Salesforce, Lead Management, Sharepoint, MCAE, Excel
Special capital Region of Jakarta, Java, Indonesia · On-site
Mid level
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society…
Fiber Optics Splicing Instructor - Project Based Instruction
United States · Remote OK
$900/hr–$1k
Senior
Description This is a Remote position. Daily Rate: $900-$1,000 The Fiber Optics Splicing Instructor position is responsible for teaching fiber optic installation, fusion splicing, ribbon splicing, testing, troubleshootin…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree, professional certificate
Posted 1d ago
Apply by Jul 10
~40 hrs/week
Responsibilities
Provide remote technical support by identifying and resolving incidents related to networking, collaboration tools, and end-user computing. Manage the full lifecycle of service requests from initial contact through to effective resolution and documentation.
Requirements
Requires moderate experience in a service desk role with knowledge of networking protocols and end-user computing technologies. A bachelor's degree in IT or computer science and certifications like CCNA or CompTIA Network+ are preferred.
Full job description
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA The Service Delivery Client Engineering - Remote Engineer (L2) is a developing engineering role, responsible for providing a professional remote technical support service to clients by proactively identifying and resolving technical incidents and problems.
This role makes use of technical knowledge to handle technical enquiries and/or troubleshoot problems reported by clients in a timely manner.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
Key responsibilities:
Serves as the initial point of contact for end-users seeking technical assistance in the areas of networking, collaboration tools, and end-user computing.
Provides prompt and efficient troubleshooting and support for incidents and service requests related to networking issues, such as network connectivity, DNS, DHCP, IP addressing, wireless connectivity, and network equipment configurations.
Resolves collaboration-related issues, including but not limited to email systems, video conferencing platforms, instant messaging tools, and document sharing applications.
Addresses end-user computing problems encompassing operating systems, hardware, software applications, printers, and mobile devices.
Utilizes appropriate tools, techniques, and remote access software to diagnose and resolve technical issues across the networking, collaboration, and end-user computing domains.
Follows established procedures, guidelines, and best practices to deliver timely and accurate resolutions to end-users' problems.
Documents all incidents, service requests, and actions taken in the service desk ticketing system, ensuring detailed and accurate records.
Escalates complex or unresolved issues to Management or higher-level engineers or specialized teams, providing comprehensive information and analysis.
Collaborates with other IT support teams, including networking, collaboration, and end-user computing specialists, to resolve cross-functional issues and contribute to problem resolution.
Monitors network performance, conducts routine maintenance tasks, and applies patches and updates to network infrastructure and collaboration tools as required.
Assists in the development and maintenance of knowledge base documentation, troubleshooting guides, and standard operating procedures to enhance service desk efficiency and effectiveness.
Keeps up to date with industry trends, emerging technologies, and best practices in networking, collaboration, and end-user computing to provide high-quality support and contribute to continuous learning and development.
Adheres to IT service management processes and standards, including incident, problem, and change management procedures.
To thrive in this role, you need to have:
Knowledge of networking concepts and protocols, such as TCP/IP, DNS, DHCP, VLANs, routing, switching, video conferencing, and collaboration tools.
Familiarity with end-user computing technologies, including Windows and macOS operating systems, hardware troubleshooting, software applications, mobile devices, and printer configurations.
Proficiency in using network monitoring and troubleshooting tools, collaboration platforms, remote desktop tools, and incident ticketing systems.
Excellent problem-solving and analytical skills with the ability to think logically and troubleshoot issues effectively across multiple IT domains.
Strong customer service orientation, with the ability to communicate technical concepts to non-technical users in a clear and concise manner.
Ability to prioritize and manage multiple tasks, work under pressure, and meet deadlines in a fast-paced environment.
Effective teamwork and collaboration skills, with the ability to work closely with cross-functional teams and stakeholders.
Academic qualifications and certifications:
Bachelor's degree or equivalent in information technology, computer science, or a related field is preferred.
Relevant certifications such as CCNA, CompTIA Network+, Microsoft 365, or Cisco collaboration certifications are a plus.
Required experience:
Moderate level of demonstrated required experience in a service desk or helpdesk role, providing support in multiple IT towers, including networking, collaboration, and end-user computing.
Workplace type:
On-site Working
About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
Offices: Tokyo, JP
CybersecurityManaged ServicesGlobal Data CentersCloud InfrastructureCloud CommunicationGlobal NetworksSecurityTransformaton and Platform ServicesICT Infraststructure ServicesGlobal Business
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
Offices: Tokyo, JP
CybersecurityManaged ServicesGlobal Data CentersCloud InfrastructureCloud CommunicationGlobal NetworksSecurityTransformaton and Platform ServicesICT Infraststructure ServicesGlobal Business