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Lead complex, enterprise-level customer onboardings by designing scalable implementation frameworks and managing the end-to-end lifecycle. Partner cross-functionally to align system requirements and guide customers through the adoption of AI-driven finance workflows.
Requires over 7 years of professional experience, with at least 5 years leading software implementations, preferably in ERP or finance systems. A bachelor's degree is required, and candidates must possess strong analytical skills and the ability to influence senior stakeholders.
Location: East Coast (Remote, U.S.)
Vic.ai is building the future of autonomous accounting using AI. We help finance teams eliminate manual work, increase accuracy, and scale intelligently by transforming one of the most complex and operationally heavy areas of finance: accounts payable.
Our AI-powered platform applies machine learning and automation to invoice processing, coding, approvals, and insights - enabling finance teams to operate with speed, confidence, and control. Vic.ai has processed hundreds of millions of invoices with industry-leading accuracy and supports thousands of customers across a wide range of ERP environments.
We’re a fast-growing, product-driven company backed by top-tier investors, operating with a strong sense of ownership, accountability, and pace. Our values guide how we work every day: People First, Integrity is Fundamental, Honesty is Magic, Action over Motion, and Enjoy the Journey.
At Vic.ai, implementations are deeply technical, highly collaborative, and critical to customer success.
This role sits at the intersection of AI, finance operations, and enterprise software delivery. You’ll work with sophisticated customers, complex ERP environments, and AI-driven workflows - helping organizations operationalize automation and change how their finance teams work.
You’ll have real influence over how Vic.ai scales its implementation motion: defining frameworks, improving tooling, partnering closely with Integrations and Product, and ensuring our AI capabilities are deployed effectively and responsibly from day one.
If you enjoy translating technical systems into real business outcomes and thrive in environments where execution, precision, and ownership matter - you’ll find this role both challenging and rewarding.
We are seeking a Senior Implementations Consultant to lead complex, enterprise-level customer onboardings at Vic.ai. Reporting to the Director of Implementations, you will own the technical and operational execution of implementations, ensuring customers are fully prepared to leverage Vic.ai’s AI platform at go-live.
This role is ideal for a hands-on implementation leader who is comfortable navigating ERP ecosystems, data flows, and automation-driven change while also engaging confidently with senior customer stakeholders.
Successfully leading complex, AI-enabled implementations with minimal supervision
Driving strong alignment across technical, operational, and executive stakeholders
Translating customer requirements into scalable, repeatable implementation approaches
Identifying risks early and proactively managing dependencies across systems and teams
Elevating implementation standards, documentation, and delivery quality
Mentoring junior consultants and contributing to a high-performing implementation team
Design and execute scalable implementation frameworks: Develop processes, templates, and technical best practices for enterprise Vic.ai deployments
Own the end-to-end implementation lifecycle: From post-sale handoff through go-live readiness and early adoption
Partner cross-functionally: Collaborate closely with Integrations, Product, Sales Engineering, and Customer Success to align system requirements and delivery timelines
Lead technical go-live execution, including:
Project planning, milestones, and dependency management
Coordination across ERP integrations, data ingestion, and AI configuration
Risk identification, mitigation strategies, and escalation management
KPI tracking and post-implementation optimization
Guide customers through AI-driven change: Support customers as they adopt automated workflows, align expectations, and operationalize new processes
Champion implementation quality: Ensure accuracy, performance, and scalability in customer environments
Mentor and lead: Provide guidance to future junior consultants and contribute to team-wide delivery excellence
Standardize and scale delivery: Partner with Operations to define implementation standards and support partner-led implementation models
7+ years of professional experience, including 5+ years leading software implementations (ERP, finance systems, or data-driven platforms strongly preferred)
Strong understanding of ERP ecosystems, integrations, and enterprise data workflows
Proven experience managing complex projects with multiple technical and business workstreams
Demonstrated ability to gather requirements, define scope, and translate needs into executable plans
Comfort working with AI-enabled products, automation, and evolving technical systems
Excellent analytical, problem-solving, and decision-making skills
Executive presence with the ability to engage and influence senior customer stakeholders
Exceptional organizational skills and ability to manage multiple implementations simultaneously
Strong written, verbal, and presentation skills, including the ability to explain technical concepts clearly
Bachelor’s degree in a relevant field; PMP certification a plus
Ability to quickly learn new tools, platforms, and technologies
This is a high-impact role where your work directly influences customer success, product adoption, and Vic.ai’s ability to scale responsibly. You’ll help customers unlock the full value of AI in finance - and help define how enterprise implementations are delivered as Vic.ai continues to grow.
If you’re excited by technical problem-solving, AI-powered platforms, and leading complex implementations at scale, we’d love to hear from you.
Vic.ai is the leading AI platform for Accounts Payable and Bill Pay, delivering autonomous finance and intelligence.
Vic.ai is pioneering the use of autonomy and intelligence to digitally transform accounting and finance processes to improve productivity, decision-making, and ROI. Vic.ai addresses the most manual and inefficient task in accounting – invoice processing – to improve its speed and scalability, and ultimately enable customers to reinvent their accounts payable operations and improve financial management. Accounting tasks have always been managed using legacy systems that are based on predefined, fragile rules and templates. It’s mundane, inefficient, and error-prone work. Vic.ai throws the need for rules and templates out the window. Accounting tasks work autonomously with the Vic.ai platform to minimize the human input and interpretation that legacy, rules-based systems require. Vic.ai’s accounts payable solution uses advanced AI, which gets smarter the more invoices it ingests, and autonomous workflows to automatically process error-free invoices, allowing the team to focus on more important matters than manual data entry. Vic.ai works with finance professionals to give them the tools they need to make everyday operations simpler and more intelligent. From processing invoices to data predictions, the Vic.ai intelligent and autonomous solution gives companies the bandwidth needed to complete higher value tasks often pushed aside in the day-to-day. By processing more than half a billion invoices with up to 99% accuracy, Vic.ai has helped 10,000+ customers achieve nearly $188 million in cost savings and 6 million hours in time savings. Vic.ai is backed by the best VC’s in the world, including Iconic Growth, GGV Capital, Cowboy Ventures and Costanoa Ventures. Vic.ai is jointly headquartered in New York City and Oslo, Norway. For more information, please visit http://www.vic.ai/.
Offices: 228 Park Avenue S, New York, NY 10003, US
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