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The specialist will configure, implement, and optimize Qualtrics Digital Experience solutions to support enterprise customer experience programs. They will also manage website intercepts, perform QA testing, and collaborate with stakeholders to translate business requirements into scalable solutions.
Candidates must have 3–5 years of hands-on Qualtrics implementation experience and a solid understanding of CX and VoC programs. A bachelor's degree is required, along with working knowledge of HTML, CSS, and JavaScript.
We are seeking a Qualtrics Digital Implementation Specialist to join our team and support a leading global enterprise technology client. In this role, you will implement, configure, and optimize Qualtrics solutions that power enterprise Customer Experience (CX) programs.
The ideal candidate has strong hands-on experience with Qualtrics, a solid understanding of Customer Experience (CX) and Voice of Customer (VoC) programs, and enjoys working with both technical and business stakeholders to deliver impactful solutions.
Responsibilities
Configure, implement, and optimize Qualtrics Digital Experience (DX) solutions.
Deploy and manage website intercepts, digital feedback programs, and customer experience initiatives.
Translate business requirements into scalable Qualtrics solutions.
Perform QA testing, troubleshoot implementation issues, and ensure platform reliability.
Collaborate with consultants, developers, and client stakeholders.
Manage multiple implementation projects and timelines.
Maintain implementation documentation and best practices.
Bachelor's degree or equivalent experience.
3–5 years of hands-on Qualtrics implementation experience.
Strong understanding of Customer Experience (CX) and Voice of Customer (VoC) programs.
Experience with Qualtrics Digital, Website/App Feedback, or XM Platform.
Working knowledge of HTML, CSS, and JavaScript.
Strong project management and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working in a consulting, agency, or enterprise environment is preferred.
OGC is a boutique research and consulting firm specializing in data-driven strategy, innovation testing and CX programs.
OGC is a boutique research and consulting firm specializing in data-driven strategy, innovation testing, and CX program design and optimization. Our mission is to empower companies to capture their customer experience, identify areas of improvement, and advance towards happier customers. We employ a hands-on approach to consulting: we follow a comprehensive discovery process, apply advanced data analysis to provide real-time data visualization, draw conclusions collaboratively in cross-functional teams, and employ workshops to foster action.
Offices: 511 Ave of the Americas, 331, New York, NY 10014, US
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