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Skills: Product Management, B2B SaaS, Field Service Management, Facilities Management, Customer Discovery
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Sales Development Representative - Outbound (SaaS)
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Full-time
Competitive Salary, Career Progression Opportunities, Collaborative Working Environment, Regular Company Events, Team Activities, Learning And Development Through Joblogic Academy
Posted 27d ago
~40 hrs/week
Responsibilities
The Product Manager will translate complex operational workflows for service contractors into intuitive B2B SaaS product solutions. This involves leading customer discovery, defining roadmap initiatives, and collaborating with engineering and UX teams to improve field service operations.
Requirements
Candidates need 3+ years of Product Management experience in B2B SaaS, specifically within Field Service or Facilities Management. Strong skills in customer interviewing, workflow logic, and cross-functional collaboration are required.
Full job description
The Joblogic Story
Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded our team from 11 to 500+ people.
Recently, we secured a strategic growth investment from Vista Equity Partners — a global technology investor specialising in enterprise software. This investment includes over £100 million in new primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond.
With Vista’s backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to £100M ARR across international markets.
Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.
About the role
We are looking for a Product Manager with strong experience in Field Service Management (FSM), Facility Management, or operational workflow-driven SaaS products.
As a Product Manager at Joblogic, you will play a key role in shaping the future of our platform by deeply understanding how service contractors operate and translating complex operational workflows into intuitive product solutions.
You will work closely with engineering, UX, customer-facing teams, and customers themselves to identify real-world operational challenges and build solutions that simplify the daily work of engineers, planners, helpdesk teams, and operations managers.
This role is ideal for someone who enjoys solving real operational problems, working closely with users, and building workflow-driven B2B SaaS products.
What your main focus will be
Lead discovery with customers across field service and facilities management operations.
Understand and map operational workflows including:
Reactive maintenance jobs
Planned Preventative Maintenance (PPM)
Scheduling and dispatch
Field engineer mobile workflows
Asset lifecycle management
Quote → job → invoicing journeys
You will be expected to:
Translate complex operational problems into clear product requirements and solution design.
Work closely with UX designers to create intuitive workflows and product experiences.
Define and prioritise roadmap initiatives aligned with product strategy and customer value.
Collaborate with engineering teams to ensure solutions are practical, scalable, and deliver real operational impact.
Validate product ideas through customer interviews, field research, and prototype testing.
Monitor product adoption, workflow performance, and user behaviour to continuously improve features.
Partner with internal teams including Sales, Customer Success, and Support to ensure successful feature adoption.
What you bring
3+ years of experience as a Product Manager within B2B SaaS environments.
Strong understanding of Field Service Management, Facilities Management, or operational workflow-based software.
Experience translating real-world operational processes into clear product logic and requirements.
Strong discovery skills and ability to conduct customer interviews and uncover real problems.
Experience collaborating closely with UX designers and engineering teams.
Strong ability to manage stakeholders and communicate product strategy clearly.
Structured thinking and ability to break down complex workflows into scalable product solutions.
Comfortable working in fast-moving product environments with multiple priorities and cross-functional teams.
Nice-to-have points
Experience working with CAFM / FSM / CMMS software platforms.
Experience building products with scheduling engines or optimisation logic.
Experience designing mobile-first workflows for frontline users.
Familiarity with API-driven platforms and system integrations.
Understanding of data-driven operational analytics and reporting systems.
Remuneration package and benefits
Competitive salary based on experience
Opportunity to work within a global SaaS product company
Career progression opportunities as Joblogic continues to scale internationally
Collaborative, product-focused and innovative working environment
Regular company events and team activities
Learning and development through Joblogic Academy
Access to internal training and product leadership mentoring
Plan, manage and optimise your entire business operation with our cloud-based field service management software.
Industry
Software Development
Company size
201-500 employees
Founded
1998
Headquarters
Birmingham
Joblogic is a leading provider of cloud-based field service management software, offering comprehensive solutions for service and maintenance contractors. Our software is specifically designed to streamline your operations and optimise the deployment of your workforce, resulting in increased efficiency and improved customer satisfaction.
With Joblogic, you can effectively manage your service operations regardless of your industry. We understand the diverse needs and requirements of different sectors, which is why we prioritise maintaining the highest level of compatibility with industry standards. Our software enables you to access industry-specific electronic forms and certificates, facilitating a paperless workflow and saving valuable time and resources.
Specialising in scheduling, quoting, invoicing, job tracking, stock control and much more, our field service management software is a single system that will allow you to manage your entire business operation in one place.
By implementing Joblogic, you can seamlessly connect your back office, mobile workforce, and customers, creating a unified platform that enhances productivity across your organisation. Our intuitive interface empowers your team to collaborate effectively, ensuring that everyone is on the same page and working towards the same goals.
We are confident that Joblogic will be a game-changer for your field service organisation. To demonstrate our commitment to your success, we offer a free demonstration with no strings attached. This allows you to experience the full capabilities of our software first-hand and determine its suitability for your specific needs.
Field service management softwareHVACElectricalPlumbing/Heating/GasFacilities managementProperty maintenanceWater treatment/hygieneDrainageFire safetyRoofing
How many Technology jobs are open in Birmingham, United Kingdom right now?
There are currently 388 open technology positions in Birmingham, United Kingdom listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Birmingham, United Kingdom?
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Are there remote or hybrid Technology jobs in Birmingham, United Kingdom?
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