Birmingham, England, United Kingdom · On-site
$40k–$60k/yr
We are seeking an experienced and proactive Senior IT Support Engineer to join our growing IT team. This is a senior technical role requiring strong troubleshooting skills, infrastructure experience, and the ability to l…
Skills: Microsoft 365 Administration, Azure Administration, Windows Server Administration, Active Directory, Virtualization
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Provide advanced Level 3 technical support for hardware, software, and cloud infrastructure while acting as the primary escalation point. Lead and mentor junior support staff and collaborate on infrastructure upgrades and security initiatives.
Requires a minimum of 10 years of experience in IT support or systems administration with deep expertise in Microsoft 365, Azure, and Windows Server. Strong knowledge of networking, virtualization, and security tools is essential.
We are seeking an experienced and proactive Senior IT Support Engineer to join our growing IT team. This is a senior technical role requiring strong troubleshooting skills, infrastructure experience, and the ability to lead and mentor junior support staff. The successful candidate will act as the primary escalation point for complex technical issues while helping to maintain a secure, reliable, and high-performing IT environment.
Join METCLOUD – Securing the Future of Sovereign Cloud and AI. METCLOUD is an award-winning Cloud Security Service Provider at the forefront of the UK’s rapidly evolving digital landscape, recognised as a key driver of UK data sovereignty. As organisations increasingly adopt cloud, AI, and Generative AI technologies, the need for secure, compliant, and sovereign platforms is growing, and METCLOUD is leading the way. With sovereign cloud, AI, and cybersecurity adoption projected to grow significantly over the next decade, this is a great opportunity to join a company at the intersection of cloud security, artificial intelligence, and national digital resilience. We are not only enabling innovation but also securing it. METCLOUD specialises in sovereign, private, and public cloud security, delivering innovative, tailored services that seamlessly align with our clients’ operational, regulatory, and security requirements. We leverage cutting-edge cybersecurity technologies, alongside AI and Generative AI capabilities, to enhance threat detection, automate security operations, and protect sensitive workloads, including AI-driven applications and data pipelines, across complex cloud environments. Headquartered in Birmingham, METCLOUD aims to build a globally recognised brand known for trusted, secure cloud and AI-enabled cybersecurity solutions. Our platforms help organisations safely adopt AI and Generative AI while keeping full control over their data, models, and intellectual property. Our people are central to our success. We foster a culture of innovation, collaboration, and continuous learning, so our teams can work with the latest cloud, security, and AI technologies and make a tangible impact in a fast-growing market. If you are passionate about cloud security, AI, Generative AI, and shaping the future of sovereign digital infrastructure, METCLOUD offers an exciting opportunity to join a company defining the next era of secure cloud services.
Key Responsibilities
Technical Support
Leadership & Team Support
Projects & Continuous Improvement
Experience
Desirable Qualifications
Experience with cybersecurity frameworks and best practices.
Skills
Benefits
Working hours: 37.5 hours per week
AWARD WINNING SECURE SOVEREIGN & MULTICLOUD PROVIDER
We are an award-winning Cloud Security Service Provider. Securing sovereign, Private and Public Cloud. METCLOUD has been built around the highest levels of cyber security technologies available. We tailor our innovative services to specifically align with your organisation’s requirements, ensuring METCLOUD is the only cloud platform you need. Discover more at www.metcloud.com Our vision is to develop a globally recognised brand synonymous with robust cyber security technologies and services. We are dedicated to delivering the most advanced technical support into your industry. We work closely with our clients as we strive to integrate the best technology solution for your organisation seamlessly.
Offices: 75 Harborne Road, 1st Floor, Birmingham, England B15 3DH, GB
AWARD WINNING SECURE SOVEREIGN & MULTICLOUD PROVIDER
We are an award-winning Cloud Security Service Provider. Securing sovereign, Private and Public Cloud. METCLOUD has been built around the highest levels of cyber security technologies available. We tailor our innovative services to specifically align with your organisation’s requirements, ensuring METCLOUD is the only cloud platform you need. Discover more at www.metcloud.com Our vision is to develop a globally recognised brand synonymous with robust cyber security technologies and services. We are dedicated to delivering the most advanced technical support into your industry. We work closely with our clients as we strive to integrate the best technology solution for your organisation seamlessly.
Offices: 75 Harborne Road, 1st Floor, Birmingham, England B15 3DH, GB
