United States · Remote OK
$127k–$182k/yr
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Program Management, Project Management, Risk Management, Problem Mitigation, Cross-functional Leadership
Madrid, Community of Madrid, Spain · Hybrid
$72k–$103k/yr
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Enterprise Sales, SaaS Selling, New Logo Acquisition, Account Management, Complex Sales Cycles
United Kingdom · Remote OK
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Pre-sales Engineering, Enterprise Networking, Cloud Security, Technical Presentations, Proof of Value (POV)
Singapore, Singapore · Hybrid
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Zero Trust Architecture, Enterprise Architecture, Network Security, Consultative Discovery, Solution Design
Bengaluru, Karnataka, India · Hybrid
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: C Programming, Python, Linux System Programming, TCP/IP, HTTP/HTTPS
Netherlands · Hybrid
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Enterprise Sales, Account-Based Strategy, Channel Partnerships, Cybersecurity Positioning, Value Proposition Crafting
Arlington County, Virginia, United States · On-site
$119k–$170k/yr
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Linux Administration, Network Troubleshooting, Ansible, Terraform, Python
Mumbai City, Maharashtra, India · Hybrid
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Enterprise Sales, C-Level Engagement, AI/ML Positioning, Cloud Security, Pipeline Management
Bengaluru, Karnataka, India · Hybrid
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Technical Sales, Business Development, Global Alliances, Commercial Strategy, Go-to-Market Strategy
Mumbai City, Maharashtra, India · Hybrid
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Technical Sales, Cloud Security, AI/ML Technologies, Network Security, Solution Architecture
Mumbai City, Maharashtra, India · Hybrid
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Technical Sales, Cloud Security, AI/ML Technologies, Network Security, Solution Architecture
Mumbai City, Maharashtra, India · Hybrid
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Enterprise Sales, C-Level Engagement, AI/ML Positioning, Cloud Security, Pipeline Management
Hyderabad, Telangana, India · Hybrid
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Enterprise Sales, C-Level Engagement, AI/ML Positioning, Cloud Security, Pipeline Management
Bengaluru, Karnataka, India · Hybrid
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Salesforce.com, Sales Cloud, Experience Cloud, Business Systems Analysis, Functional Design
Tokyo, Japan · Remote OK
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Full-cycle Sales, Value-based Selling, C-level Engagement, Strategic Sales Planning, SDWAN
Indonesia · Remote OK
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Presales, Network Security, AI/ML Technologies, Technical Demonstrations, Solution Architecture
Singapore, Singapore · Hybrid
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Presales, Network Security, AI/ML Technologies, Systems Installation, Router/Switch Administration
San Jose, California, United States · Hybrid
$212k–$265k/yr
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Distributed Systems, Temporal.io, Go, Java, Python
California, United States · Remote OK
$105k–$150k/yr
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Cybersecurity, Networking, TCP/IP, DNS, Routing
New York, New York, United States · Remote OK
$113k–$162k/yr
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the wo…
Skills: Full-cycle Sales, Value-based Selling, C-level Engagement, Strategic Sales Planning, Cloud Security
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead the resolution of critical customer escalations by developing comprehensive action plans and managing cross-functional alignment. Deliver strategic status communications to executive leadership and perform post-mortem analyses to improve products and processes.
Requires a technical background in security or networking and experience managing critical issues in a cross-functional, customer-facing environment. A bachelor's degree in computer science, engineering, or a related field is required.
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
We are looking for a CAP Manager to join our team. This is a Remote US based role [EST Preferred], reporting to the Senior Manager, CAP & Incident Management in the Customer Success organization. In this critical, high-visibility leadership role, you will provide the highest level of escalation for critical customer situations that put the business relationship, account, or opportunity at risk. You will lead and manage the resolution of critical issues by building and executing comprehensive action plans, managing cross-functional alignment across product, services, and sales, and delivering strategic status communications up to the VP and C-suite level.
#LI-Remote #LI-RL2
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Zscaler (NASDAQ: ZS) is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across 160+ data centers globally, the Zscaler Zero Trust Exchange™ platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Stay Connected: LinkedIn: https://www.linkedin.com/company/zscaler Twitter: https://www.twitter.com/zscaler Facebook: https://www.facebook.com/Zscaler/ Instagram: https://www.instagram.com/zscalerinc/
Offices: 120 Holger Way, San Jose, California 95134, US · Corporate Office: Bangalore, #101 Shreshtha Bhoomi, No.87, 1st Floor, K.R. Road, Bangalore, 560 004, IN · Corporate Office: Atlanta, 375 Northridge Road, Suite 520, Atlanta, Georgia 30350, US · Southern Europe, Middle-East & Africa Office, 33, rue de Berri, Paris, 75008, FR · Central & Eastern Europe Office, Schatzbogen 52, Munich, Bavaria 81829, DE
Zscaler (NASDAQ: ZS) is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across 160+ data centers globally, the Zscaler Zero Trust Exchange™ platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Stay Connected: LinkedIn: https://www.linkedin.com/company/zscaler Twitter: https://www.twitter.com/zscaler Facebook: https://www.facebook.com/Zscaler/ Instagram: https://www.instagram.com/zscalerinc/
Offices: 120 Holger Way, San Jose, California 95134, US · Corporate Office: Bangalore, #101 Shreshtha Bhoomi, No.87, 1st Floor, K.R. Road, Bangalore, 560 004, IN · Corporate Office: Atlanta, 375 Northridge Road, Suite 520, Atlanta, Georgia 30350, US · Southern Europe, Middle-East & Africa Office, 33, rue de Berri, Paris, 75008, FR · Central & Eastern Europe Office, Schatzbogen 52, Munich, Bavaria 81829, DE
