Jobs at Joblogic Service Management Software (Now Hiring) — 25 open

Job Responsibilities:

• Write and Test Custom Report and Data Source using SQL to extract data from the Azure DB. Basic SQL Scripting Knowledge Required.
• Develop and Test Dynamic Informatics Dashboard by using SQL for Data Source and design respected output by using drag & drop and interactive Tools (Stimulsoft, MS BI, Klipfolio) Basic SQL Scripting Knowledge Required
• Evaluate and Spec customer requirements to Design a High Standard Electronic Forms using Form Designing Software's and Tools, No Coding Experience required.
• Gather, Validate and rectify customer data into Excel Formatted Templates and Import data in bulk for the customer using Import Utilities
• Proactively investigate Bugs reported to the team and provide effective solutions
• Be part of the Agile Development Cycle with strong communication and Documentation Skills.
• Prepare workflows and updates records in Jira and other Ticket Management Software's such as Tracker, Trello, Zendesk
• Communicate with the customer through different channels to analyse and evaluate their custom technical requirements.
• Manage customer escalations in accordance with agreed SLAs and support agreements.
• Responds to end-user problems whilst thinking outside the box to provide bespoke solutions to individual customer needs.
• Ability to Present complex technical information to non-technical audiences.
• Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld.

Essential Experience and Skills:

• Degree in Computer Science, Engineering, or relevant degree.
• Minimum of 2-years (recent) of proven related experience within an organisation that provides software solutions (preferably within the service management industry).
• Strong proficiency with SQL and Experience with some of the modern relational databases
• Skilled at optimising large, complicated SQL Scripts into Refined Optimised Query.
• Ability to produce accurate and Customer Specifications Documents for Development
• Skilled in Data visualisation and Designing custom Outputs using Drag & Drop tools
• Familiarity with the Testing Code and reviewing outputs.
• Aptitude to learn new methods and follow current procedures.
• Prior experience in using Ticket Tracking/ logging tools (e.g., Zendesk, Oracle, Salesforce, Tracker and Jira).
• Prior experience with customers in screen sharing software's (e.g., Zoom, Any desk, Teams, Logmein etc).
• Excellent communication (Verbal and Written) Skills - Native.
• Excellent interpersonal skills.
• Eagerness to learn and develop skills to improve work performance.
• Be able to prioritise work based on business and customer demands.
• Willingness to work in Rotational Shift patterns as per business needs (Time Zones GMT, Eastern Time or etc).
• A team player, with the ability to communicate and work effectively with other departments.

Nice to have:

• Azure DevOps
• Hands-on experience in Jira.
• MVC.Net
• Prior Experience in Technical Queries Audit.
• Prior Experience in Testing and Procedure Building

What we Offer:

• Professional Working environment
• Market Competitive Salary
• Life Insurance & Medical Insurance (Including Family)
• OPD
• Provident Fund
• Gym Facility
• Maximum 45 Weekly Hours (Monday-Friday)
• Remote Working (During Pandemic Situation)
• Company trip
• 29 Annual Leaves. Including Bank Holidays
• 8 Sick & uncapped Compassionate Leaves (As per Company Policy)