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Vice President, Risk Framework, Governance and Regulatory Engagement Lead
Dallas, Texas, United States · On-site
$130k–$183k/yr
Senior+$26B raised
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$144k–$216k/yr
Full-time
bachelor degree
Medical coverage, Dental coverage, Vision coverage, 401(k) plan, Tuition reimbursement program, Paid time off
Posted 9d ago
Apply by Aug 15
~40 hrs/week
Responsibilities
The role involves designing and implementing technical processes, managing compliance, and overseeing financial and operational performance for technical organizations. You will lead complex cross-functional initiatives and drive end-to-end delivery of customer experience improvements.
Requirements
Candidates must have at least 7 years of related experience and a bachelor's degree in Computer Science or Business. Strong expertise in contact center technologies, IVR platforms, and large-scale project management is required.
Full job description
At AT&T, we empower leaders to drive change in a fast-evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.
Principal Software Delivery Proj/Prog Manager
Overall Purpose: This job family should be limited to technical organizations only. Responsible for implementing, improving, supporting, and leading the processes, strategies, communications, and tools for technical organizations to enhance operational efficiency and competitive advantage in technical business areas. Must have thorough knowledge of the technical organization including processes, procedures, tools, applications, and systems, coupled with a strong business background to fully support the technical organization.
Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
• Internal Process Design and Implementation: Define, design, and implement processes and process improvements within the technical organization. Deploy tools and implement Agile methodology.
• Compliance Support: Create and manage compliance policies, standards, and processes; manage audit and compliance reviews; conduct process and quality reviews and audits; conduct vendor management and relations; oversee disaster recovery and business continuity planning.
• Financial Oversight: Conduct financial modeling and analysis, prepare and review business cases, and manage IT project management, front door processes, and financials.
• Analysis and Reporting: Develop and maintain metrics, scorecards, and performance analyses; identify performance gaps and recommend solutions.
• Planning and Strategy: Coordinate infrastructure programs and manage roadmaps; engage in strategic and tactical planning activities; create communications for technical organizations.
Lead complex cross-functional initiatives supporting IVR, contact routing, digital servicing, AI-assisted customer experiences, and customer contact platforms.
Partner across Technology, Care Operations, Product, Strategy, Workforce Management, and Vendor organizations to align business objectives with technical execution.
Drive end-to-end delivery of customer experience improvements from ideation through production implementation and benefit realization.
Translate high-level business objectives into actionable technical requirements and implementation plans.
Coordinate activities across architecture, development, testing, operations, and vendor teams to ensure successful delivery.
Drive resolution of complex technical, operational, and organizational dependencies. Validate that proposed solutions meet business needs and can be operationalized effectively.
Demonstrated success leading large-scale, cross-functional technology initiatives involving multiple stakeholder groups and delivery organizations
Job Contribution: An expert in their field, applying broad business knowledge and strategic insight surrounding emerging trends and technologies to solve complex problems and drive organizational results. Leads critical, high-impact projects and designs and implements innovative business strategies.
Works with minimal oversight, frequently consulting senior leadership and influencing executive decisions. Serves as a mentor and assists others with challenging issues. Supervisor: No.
TCP Career Step Differentiator: Manages very complex technical business management processes such as data analysis and reporting, financial management, and front door processes for the largest and most complex segments, making recommendations for major improvements.
Education/Experience: Bachelor’s degree (BS/BA) desired in Computer Science or Business. 7+ years of related experience. Certification is required in some areas.
Call to action
If you’re ready to make an impact on our business and your career, bring your bold ideas to a world of possibility. Apply today!
Ready to join our team? Apply today!
This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.


Our Principal Software Deliv Proj/Prog Mgmt jobs earn between $143,800.00 - $215,800.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Weekly Hours:
40
Time Type:
Regular
Location:
Dallas, Texas
Salary Range:
$143,800.00 - $215,800.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
We understand that our customers want an easier, less complicated life.
We’re using our network, labs, products, services, and people to create a world where everything works together seamlessly, and life is better as a result. How will we continue to drive for this excellence in innovation?
With you.
Our people, and their passion to succeed, are at the heart of what we do. Today, we’re poised to connect millions of people with their world, delivering the human benefits of technology in ways that defy the imaginable.
What are you dreaming of doing with your career?
Find stories about our talent, career advice, opportunities, company news, and innovations here on LinkedIn.
To learn more about joining AT&T, visit: http://www.att.jobs
We provide in some of our posts links to articles or posts from third-party websites unaffiliated with AT&T. In doing so, AT&T is not adopting, endorsing or otherwise approving the content of those articles or posts. AT&T is providing this content for your information only.
Offices: 208 S. Akard Street, Dallas, TX 75202, US · 2250 E Imperial Hwy, El Segundo, CA 90245, US
Based on 6300 listings with disclosed salaries, most technology jobs in Texas pay between $88k–$215k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Texas right now?
There are currently 15,330 open technology positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Texas?
Companies currently hiring include Amazon, Bright Vision Technologies, JPMorganChase, Applied Materials, SpaceX, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Texas?
Yes — 6005 of the 15330 open technology positions offer remote or hybrid work (2315 remote, 3690 hybrid).
How do I apply for Technology jobs in Texas?
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