At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating bett…
Customer Relations and Retention Manager, Executive Team
Austin, Texas, United States · On-site
$76k–$84k/yr
Senior
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$130k–$143k/yr
Full-time
bachelor degree
Bonus
Posted 8d ago
~40 hrs/week
Responsibilities
The Technical Operations Manager will ensure reliable network performance by overseeing maintenance, repairs, and connectivity issues. They will also lead vendor teams to implement network testing programs and manage operational budgets and performance metrics.
Requirements
Candidates must have a bachelor's degree in a relevant field and at least 5 years of experience in telecommunications or construction management. Strong expertise in vendor management, budget oversight, and large-scale project coordination is required.
Full job description
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least August 2, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
This role is not eligible for immigration sponsorship.
Role Description
As a Technical Operations Manager, you will ensure that network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties, and responding to network connectivity issues. You will work to improve customer experience through vendor and production management and will lead testing, acceptance, last mile, and installation operations to bring Google Fiber to customers as quickly as possible. Additionally, you will perform critical tasks that maintain and improve network operations and will take the technical lead in ensuring a reliable and efficient operating network.
In this job, you’ll:
Ensure network operations are reliable and efficient by monitoring network performance, performing planned maintenance, proactively identifying and repairing network difficulties, and responding to network connectivity issues.
Lead a team of contractors/vendors to refine and implement a program to efficiently test and accept new network elements such as: fiber optic plant, multi-tenant buildings and network equipment.
Support financial planning processes such as business forecasting, target setting, and CapEx/OpEx budget. Manage operations schedule, budgets, actual costs, and performance.
Facilitate a cross-functional program to identify common issues and develop solutions to eliminate future problems associated with network acceptance.
Analyze vendor performance and field data metrics, extract actionable insights, and identify improvement opportunities.
Manage validation of supplier’s build/test processes and ensure they are meeting Google requirements. Validate supplier product life cycle deliverables defined by Google and leverage industry quality standards.
Drive a quality culture that embraces both a “right the first time” and continuous learning approach that improves project efficiency and quality.
At a minimum, we would like you to:
Bachelor's degree in Construction Management, Engineering, Telecommunications, a related field, or equivalent experience.
Experience managing vendors, contracts, budgets on large-scale and multi-layered projects; and working comprehension of FTTH.
5 years experience in the telecommunications or cable industry (one of the following areas: network operations, network construction and deployment, network architecture, network maintenance, customer installation, customer repair); OR 5 years of related experience in general construction management, engineering, and project management.
5 years of experience in a vendor management role with customer-facing responsibilities.
It’s preferred if you have:
10 years of experience managing large scale projects and initiatives from start to finish.
10 years of experience managing vendor relationships, account management, and performance evaluations.
PMP Certification.
The US base salary range for this full-time position is between $130,000- $143,000 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing ouraccommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
At GFiber and GFiber Webpass, we use the latest technology, including fiber optic and millimeter wave, to deliver the very best internet to our customers. No data caps, equipment fees, or annual contracts included. Finally, internet you may actually love.
Everyone deserves access to fast, reliable, fairly priced internet. Bring your creativity, drive, and everything you got—and help us make it happen.
Check out our career opportunities at g.co/fiber/careers.
Offices: Mountain View, CA, US · San Diego, CA, US · Miami, FL, US · Chicago, IL, US · Denver, CO, US
InternetGigabit Internetand High Speed InternetISPConstructionHealth CareConsultingEducationProfessional ServicesMusic
Based on 6300 listings with disclosed salaries, most technology jobs in Texas pay between $88k–$215k per year. Individual offers vary with seniority, company size, and specialization.
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