Title: IT Support Specialist I Location: Midtown Org Unit: Service Desk Level 1 Work Days: Weekly Hours: 35.00 Exemption Status: Non-Exempt Salary Range: $33.30 - $37.69 *As required under NYC Human Rights Law Int 1208-2…
Skills: First Tier Phone Support, Technical Troubleshooting, ServiceNow, Windows OS Support, Mac OS Support
#WeAreParamount on a mission to unleash the power of content… you in? We’ve got the brands, we’ve got the stars, we’ve got the power to achieve our mission to entertain the planet – now all we’re missing is… YOU! Becomin…
Skills: Python, System Integration, AI Workflow Architecture, API Design, Production Observability
Town of Oyster Bay, New York, United States · On-site
$134k–$220k/yr
Senior
Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join …
Skills: Java, Spring Boot, Oracle SQL, PLSQL, Microservices
About Us At Utila, you’ll help build the modern, enterprise-grade platform that powers digital asset operations for more than 300 global institutions. Our technology secures $20B+ in monthly transaction volume and has pr…
About Us At Utila, you’ll help build the modern, enterprise-grade platform that powers digital asset operations for more than 300 global institutions. Our technology secures $20B+ in monthly transaction volume and has pr…
Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pio…
Responsibilities Who We Are:SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscri…
Skills: AWS, Infrastructure as Code, Terraform, CloudFormation, CDK
HOK is a collective of future-forward thinkers and designers who are driven to face the critical challenges of our time. We are dedicated to improving people's lives, serving our clients and healing the planet. Together,…
Skills: Tier 1 Technical Support, PC Components, Microsoft Networking Protocols, Electronic Helpdesk Systems, Scripting Languages
Who We Are: SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-sup…
Skills: Aws, Infrastructure As Code, Typescript, Python, Bash
Vice President & Chief Information and Security Officer-Executive
Buffalo, New York, United States · On-site
$180k–$189k/yr
Senior+
Why Work For Person Centered Services? When you join the Person Centered Services team, you can make a difference in the lives of people with intellectual and developmental disabilities, while also reaching your own care…
Skills: IT Strategy, Information Security, Cloud Infrastructure, Azure, Microsoft 365
Town of Perinton, New York, United States · Remote OK
$87k–$109k/yr
Senior$16B raised
As an Embedded Software Developer here at Honeywell, you will be responsible for designing, developing, testing, deploying and maintaining embedded software solutions tailored to customer-specific requirements, that exte…
Transaction Banking, Delivery Program Manager, Vice President
New York, New York, United States · On-site
Senior+$32B raised
TRANSACTION BANKING We aim to build a modern and digital-first transaction banking solution to serve our clients. Our business combines the strength, heritage, and expertise of a 150-year-old firm with the agility and en…
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: Artificial Intelligence, Machine Learning, Python, Scripting, Data Manipulation
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: Databricks, Apache Spark, Azure Data Stack, Lakehouse Patterns, Delta Lake
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: Databricks, Apache Spark, Azure Data Services, Delta Lake, Unity Catalog
FSSBU - Program Manager / Director - Data & AI with Banking Domain
New York, New York, United States · Hybrid
$126k–$145k/yr
Senior+$5.7B raised
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and …
Skills: Program Management, Data Transformation, Generative AI, Banking Domain Expertise, Stakeholder Management
Munich Re is one of the world’s leading reinsurance companies with approximately 40,000 employees in over 50 locations around the globe. As an industry leader, we provide a unique opportunity to be part of a global succe…
Corporate Treasury, New York, Associate, Software Engineering
New York, New York, United States · On-site
Mid level$32B raised
Corporate Treasury Engineering team is looking for world class software engineers to work closely with Corporate Treasury business partners and help improve liquidity projections/optimizations, financial resource allocat…
Skills: Software Development, Data Structures, Algorithms, Software Design, Java
Corporate Treasury, New York, Vice President, Software Engineering
New York, New York, United States · On-site
Senior$32B raised
CT Organization Description Corporate Treasury Engineering team is looking for world class software engineers to work closely with Corporate Treasury partners and help improve liquidity projections/optimizations, cash an…
Skills: Software Development, Data Structures, Algorithms, Software Design, Distributed Systems
Jahnel Group’s mission is to provide the absolute best environment for software creators to pursue their passion by connecting them with great clients doing meaningful work. We get to build some of the most complex and c…
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$33/hr–$37/hr
Full-time
high school, associate degree
Posted 26d ago
~35 hrs/week
Responsibilities
Provides first-tier phone support and acts as the first point of escalation for client and staff technical issues. Monitors request queues to ensure incidents are resolved according to service level agreements and maintains the departmental knowledge base.
Requirements
Requires a high school diploma and approximately 2 years of phone support experience, with an associate's degree and ServiceNow experience preferred. Must demonstrate proficiency in troubleshooting Windows, Mac, mobile devices, and Citrix environments.
Full job description
Title: IT Support Specialist I
Location: Midtown
Org Unit: Service Desk Level 1
Work Days:
Weekly Hours: 35.00
Exemption Status: Non-Exempt
Salary Range: $33.30 - $37.69
*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices
Position Summary
Under direct supervision, delivers first tier phone support while acting as first point of escalation for client and staff issues. This role monitors and prioritizes the Service Desk phone line, e-mail message queues and automated request queue to ensure that all incidents and requests are resolved according to service level agreements and properly escalated when necessary.
Job Responsibilities
Resolves technical issues with operating systems, hardware, software and network connectivity. Escalates issues as needed.
Answers end-user technology questions and provides general information regarding departmental computing policies and service agreements.
Ensures metrics and service level agreements are upheld.
Contributes to and helps maintain the Knowledge Base.
May develop, maintain and/or disseminate departmental or functional specific policies and procedures. May also be responsible for maintaining a departmental standard operating procedures (SOP) manual if available.
Uses a ticketing system to manage assigned cases. Logs all activities and case updates. Creates and maintains accurate asset records for all devices worked on.
Education
High School Diploma
Experience
Associate's degree is preferred.
Prior experience working in a customer service environment, call center or desktop support role. Approximately 2 years of phone support is required.
Prior experience using ServiceNow is strongly preferred.
Knowledge, Skills and Abilities
Demonstrated experience with an IT Service Management ticketing system.
Demonstrated experience supporting end-user services technology, including Windows and Mac OS desktop support, iOS and Android mobile device support and Exchange support.
Demonstrated ability to troubleshoot Apple and Windows computers, smartphones, tablets and printers.
Demonstrated knowledge of Citrix environment.
Licenses and Certifications
Working Conditions/Physical Demands
Position requires long periods of time in a sitting position; Ability to work flexible hours, including weekends, early mornings and/or late nights. It is a remote position, however, occasional travel to the office to attend meetings or other scheduled events might require. Occasional meetings or clinical staff interactions in typical patient care areas may be required, though direct patient exposure is not expected.
Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Related keywords
IT SupportService DeskServiceNowWindowsMac OSiOSAndroidExchangeCitrixITSMTicketing SystemSOPAsset RecordsTechnical SupportCustomer Service
Combining excellence & innovation in clinical care, research & education.
Industry
Hospitals and Health Care
Company size
5,001-10,000 employees
Founded
1898
Headquarters
New York, NY
LinkedIn followers
146,973
Total funding
$75M
Weill Cornell Medicine is committed to excellence in patient care, scientific discovery and the education of future physicians and scientists in New York City and around the world.
The doctors and scientists of Weill Cornell Medicine — faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and Weill Cornell Physician Organization—are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies.
Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where Weill Cornell Medicine-Qatar offers a Cornell University medical degree; and to programs in Tanzania, Haiti, Brazil, Austria, and Turkey. Weill Cornell Medicine faculty provide comprehensive patient care at NewYork-Presbyterian/Weill Cornell Medical Center, NewYork-Presbyterian Lower Manhattan Hospital, and NewYork-Presbyterian Queens. Weill Cornell Medicine is also affiliated with Houston Methodist.
At Weill Cornell Medicine, we connect the collective power of our integrated partners in education and research to provide world-class care for our individual patients—#CareDiscoverTeach.
Offices: 1300 York Avenue, New York, NY 10065, US · 1300 York Ave, New York, NY 10065, US
Based on 9828 listings with disclosed salaries, most technology jobs in New York pay between $96k–$229k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in New York right now?
There are currently 12,546 open technology positions in New York listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in New York?
Companies currently hiring include JPMorganChase, New York City Housing Authority (NYCHA), Amazon, Capgemini, New York Life, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in New York?
Yes — 6530 of the 12546 open technology positions offer remote or hybrid work (1608 remote, 4922 hybrid).
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